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Hasta ahora no habíamos tenido problemas con la APP, pero tras realizar un downgrade de licencia en Shopify, la APP ha dejado de funcionar correctamente indicándonos en un mensaje de error que dice:
"[{"message":"Access denied for staffMember field. Required access: `read_users` access scope. Also: The app must be a finance embedded app or installed on a Shopify Plus or Advanced store. Contact Shopify Support to enable this scope for your app.","locations":[{"line":1,"column":1188}],"extensions":{"code":"ACCESS_DENIED","documentation":"https://shopify.dev/api/usage/access-scopes","requiredAccess":"`read_users` access scope. Also: The app must be a finance embedded app or installed on a Shopify Plus or Advanced store. Contact Shopify Support to enable this scope for your app."},"path""
En ningún caso se indica en las caracteristicas de la APP que no funcionará correctamente si no es Advance o Plus.
Según Shopify, el problema lo debe solucionar MS como desarrollador, no tengo constancia todavía de que se haya hecho nada
Thank you for reporting that.
We understand the issue you are experiencing. After a Shopify plan downgrade, the connector may still reference fields that are no longer accessible on your current plan, resulting in the "Access denied for staffMember field" error.
To resolve this, please toggle the Enabled switch off and then back on in the Shopify Shop Card within Business Central. This refreshes the stored plan information and will stop the connector from requesting fields that require a higher-tier plan.
We are also working on a fix to ensure the connector automatically detects plan changes so that this manual step will no longer be necessary.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
Really good integration, there are some limitations, but for a free addon I feel it's very stable.
There are alot of quality of life things that make it easier, but there are some downsides, like BOM handling and syncing lead times (for out of stock items) doesn't work out-of-the-box.
Thank you for your kind words and for using the Shopify Connector! We are glad to hear that the integration has been stable for you.
We appreciate the feedback on BOM handling and lead time synchronization. If you would like to see these capabilities added, we encourage you to submit your suggestions at https://aka.ms/BCIdeas. This helps us prioritize future improvements based on customer demand.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
Trash. Especially reconciliation, and even more so when dealing with orders(sales orders) where there are multiples of the same item and discount is present on one of them:
The item gets broken down into two item lines, and when you sync the shipment back to Shopify, the connector doesn’t know what to do with two or more of the same item on different item lines.
Thank you for your feedback. We understand the frustration with how discounted and non-discounted lines for the same item are handled during shipment synchronization back to Shopify.
We are really happy to share that we found a way to solve this problem and released a fix as part of the 2026 release wave 1 update, which is already available. We encourage you to upgrade to the latest version of Business Central to benefit from it.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
We have been using the system without any issues for a few months, but after the recent product synchronization, Business Central is no longer mapping the products correctly.
We are still receiving orders; however, they come through without SKUs—only product titles. As a result, sales orders are not being created automatically.
What’s more, the system is not showing any errors in the log entries, even though some products are not mapped and others are not synchronized at all.
At this point, we’ve reached a dead end and had to manually map all 600 SKUs, which is extremely time-consuming and frustrating.
Thank you for taking the time to share this feedback.
We are sorry to hear about the product mapping issue. We recommend reaching out to your Microsoft partner so they can review your Shopify Shop Card configuration and sync log entries to help identify why SKUs are no longer mapping correctly after the product synchronization.
If you have suggestions for improving error visibility in these scenarios, please share them at https://aka.ms/BCIdeas.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
When we enter the Shop URL in Business Central and click Enable, the system starts the OAuth authorization process but gets stuck on “Waiting for a response – do not close this page.” After some time, we receive the error “No Access token for the store. Please request an access token for this store.”
This issue occurs even when the Shopify Store Owner attempts the connection. We have already checked browser settings, pop-ups, cookies, and tried different browsers and incognito mode, but the OAuth authorization still does not complete.
We would like assistance in resolving the OAuth authentication issue so that the Shopify store can successfully generate the access token and be enabled in Business Central.
Thank you for reaching out,
The symptoms you are observing are usually related to an incorrect Shopify Admin URL. Recently, we have noticed this occurring with trial stores after merchants configure a new URL. To address this, we are rolling out an enhancement that will detect the use of redirect URLs and provide better guidance. In the meantime, please try the workaround provided below.
The trial stores (in the past we saw similar behavior with Shopify Plus Sandboxes) are pre-provisioned by Shopify with some interim URL, like xxxxxx-xx.myshopify.com (where x is any letter or number), the fact that store gets new URL later doesn't change the fact that inside it is still considered as xxxxxx-xx.
The biggest challenge is to figure out the url to use in the Shopify Connector. I suggest to open Shopify Admin, navigate to Setting and then to Domains. You will see all domains associated with your store. If you see something like xxxxxx-xx.myshopify.com - it worth trying it out.
As a side note, do you work with a Microsoft partner? They are a valuable resource and can assist at different stages of implementation. If there is a problem that the partner cannot resolve, they can submit a support request to Microsoft.
Kind regards,
Business Central Development Team
Syncing data between Shopify and Business Central is fast, accurate, and requires minimal oversight. It has noticeably improved our operational efficiency. A reliable tool that does its job well.
Thank you for the kind words! We are happy to hear that the connector has been reliable and is helping improve your day-to-day operations.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
Connector has a lot of features, but I can't get correct vat calculation to work. Prices are including vat, but creating the BC sales order vat is calculated and also with the wrong Country-VAT, that is set in the template.
Thank you for your feedback! From what you described, it sounds like you need to adjust some settings in the tax area. Please refer to the help article “Set up taxes for the Shopify connection” (https://learn.microsoft.com/dynamics365/business-central/shopify/setup-taxes). We also recommend working with your Microsoft partner who is familiar with your Business Central version and can advise you on the right setting that suits your local, industry and process needs with respect to additional apps and customizations done on your Business Central. Please contact us via in-app support if you need help finding a Business Central partner in your area.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
Directamente no funciona, aunque te dice que si, que esta todo "completado", tipico Microslop
Thank you for trying the Shopify Connector for Business Central. We are sorry to hear that your experience has not been as expected.
We recommend reaching out to your Microsoft partner who can help review the configuration and resolve synchronization issues. If you have suggestions for improving the product, we would love to hear them at https://aka.ms/BCIdeas.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
We’ve had a great experience with the integration. A big part of the success is thanks to an excellent Shopify partner and their ability to configure everything correctly. Since switching to this integration, our experience has been consistently good and stable.
Thank you for sharing your experience! We are glad to hear that the integration has been working well and that your partner helped you get everything set up smoothly.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
Está muy lejos de adaptarse a la realidad de la operativa del POS. Tiene muchas limitaciones y no es recomendable su instalación.
We appreciate your feedback and rating of the application!
For more information on how the connector handles order editing, please refer to this article:
https://learn.microsoft.com/dynamics365/business-central/shopify/synchronize-orders#impact-of-order-editing .
We recently discovered a scenario that involves return/exchange performed via POS, where Shopify creates two refunds. We have fix pending deployment that will ensure both refunds are properly processed.
Kind regards,
Microsoft Dynamics 365 Business Central engineering team
