Overall rating Based on 18 reviews
Very disappointed with this app and service from these people! The app doesn't do what they claim.
During the so-called free-period, they made us subscribe to the paid plan, saying the number of products we have in our supplier datafeed exceeds the free trial limit.
After they set the app up, it created duplicate listings in our Shopify store, which didn't get updated when the plugs (app) ran. Sometimes the plugs don't even run at all even when the supplier datafeed was updated and resulted in us overselling products that are no longer in stock at incorrect prices.
When this issue came to light we contacted them and nothing has been done about it.
In addition, we got very sluggish responses to our enquiries, sometimes none.
WE LOST OUR JET ACCOUNT BECAUSE OF THEM
from the beginning we had problems, the drop ship integration was not accurate, we would had sales and the inventory was over sold, we decide to not use them for drop ship , and we used them for Jet and Walmart integration , what a mistake, at the beginning we had "minor" mistakes that they didn't acknowledged orders on Jet, and few other issues listing other products that do not belong to us , but the big blow was on 1.6.17 , we found out that for over a month all our returns was going to a wrong address , we contact jet, they told us that the API company (e-productplug) override my return address and put a wrong address
once this happen due to the API integration , nothing can be changed since its encoded on jet, we contact Jet , they tried to doe thire best , but they said not all product will come back, and you need to talk to your API company, i spoke to Michelle through skype , that apparently was the owner, and she claimed that she is a small business owner and she cant compensate me for this lose since she is not charging me alot of money ?????? after talking to her lawyer she blocked me from her skype, canceled my jet account , logged in to my shopify account deleting the app, and did not respond to none of my emails
after treating her to take her to court , she replied that she is willing to give me $90 back , we lost over $4000 worth of products , the mistake was mine that i didnt see the signs since i was paying $60 a month and they increased it while we had all this problem, what a price to pay using a cheap and un professional "company" i sent a complain to shopify , and i hired a lawyer to go after them, this woman should not have a business, p.s jet told me that they are not authorized, an dafter the issue we had i dont think jet would allow them to be authorized API partner , due to these issues and the fact we called the buyers on jet to get our products back, jet suspended our account, beside the $4000 worth of product we are suspended over a month losing so much sales
STAY AWAY FROM THEM EVEN IF THEY OFFER YOU FREE SERVICE
very complicated to use and very slow support