EAS EU & UK Compliance

We informed EAS in writing in January that we had switched to a UK fulfilment centre and asked what needed to be changed. The only answer was "let's have a call". In February EAS themselves confirmed our store setup needed to be reset - it never happened. Instead, the app kept auto-charging per-order import fees for months, in June even including our own free-of-charge replacement orders. On top, we are in an HMRC verification of a VAT return EAS filed, and our request for the filing working papers has received nothing but auto-replies for a week. Support responsiveness and billing accuracy are not what you need from a tax compliance provider. I will update this review if EAS resolves the billing and provides the documents.

0 stars. I cancelled their service within a few hours, yet they still kept sending me invoices for payment.
When I raised a complaint, one of their employees responded in a very rude and unprofessional manner.
I was also told that if I paid the invoice, I would receive a full refund — which clearly showed there was never any real overdue payment issue in the first place.
Since I chose not to pay, I expected the invoice to be written off. Instead, they are now chasing me again for payment.
Terrible customer service, poor communication, and a completely unacceptable experience. I would not recommend this company to anyone.

Excellent customer service, the team went above and beyond regarding advisory services and installation, works perfectly in my swiss store, couldn't recommend more.