EAS EU & UK Compliance

I cannot recommend this company. After experiencing carrier double-billing errors, I chose not to reach out to them for a resolution simply because their customer support had been so unhelpful in the past. Beyond the poor service, they charged unlawful interest on disputed invoices. When challenged, their 'COO' was highly unprofessional and argumentative in our email exchange, eventually escalating to threatening my business. An incredibly unethical operation.

We used EAS for UK VAT compliance from mid-2025 to August 2026 (UK stock in a UK warehouse, domestic sales). What we experienced, all documented in writing:

- Our Nov-Jan return was filed on a guess. EAS's own words: "I used my presumption that #9492 was the first domestic UK order. We filed your report." That return has been in an HMRC enquiry since March; our GBP 2,058 refund is still not paid.
- The Feb-Apr return was filed with input VAT of zero because "we received no documents from you on the input VAT so it was filed on the presumption of no input VAT" - nobody had ever asked us for purchase invoices.
- The same return declared GBP 3,106 output VAT; the correct figure from the order data is GBP 4,234. The reason, traced to the penny: EAS built the figure from only one of its own order buckets and left out the UK orders it had sorted into its "DDP/DDU" bucket. EAS wrote on 25 August 2026 that it is "unable to file any correction on your behalf" - so on 9 September 2026 we filed the correction with HMRC ourselves and pay the GBP 1,128 difference plus interest.
- Boxes 7 and 9 were wrong as well ("a technical error when the report was filed"); the correction was handed back to us: "I cannot make it myself."
- As of 3 September 2026 - 60 days after our formal written complaint - the VAT Corrections section of EAS's own dashboard shows no correction filed at all. On handover, EAS confirmed "there are no working papers as such" for any of the four returns it filed.
- The HMRC officer could not reconcile EAS's VAT workings ("unable to easily follow or reconcile") - we rebuilt them ourselves to save the refund.
- From the day our stock moved to a UK warehouse (23 December 2025), the app kept classifying our domestic UK orders as non-EU imports and billed a per-order import fee on 956 orders that never crossed a border. The app's own setup note warns against this mode for goods shipped from within the territory.
- We paid per-order fees from June 2025 but got access to the reporting dashboard only on 22 December 2025.
- Payment reminders claimed the invoices covered "primarily European taxes due" and threatened "penalties from potentially all 27 EU member states". The invoices contained no taxes at all, only EAS's service fees. The last such reminder arrived on 26 August 2026, two days after our termination.
Repeated written requests for written instructions were answered with "let's do a video meeting" for five months.
To be fair: we were slow to answer some of their questions in spring 2026, which did not help. But a VAT filing service that files on presumptions, never asks for input invoices and under-declares output VAT against its own order data is not a compliance service. We have terminated and now file via HMRC's bridging software ourselves. We would recommend to do the same.

0 stars. I cancelled their service within a few hours, yet they still kept sending me invoices for payment.
When I raised a complaint, one of their employees responded in a very rude and unprofessional manner.
I was also told that if I paid the invoice, I would receive a full refund — which clearly showed there was never any real overdue payment issue in the first place.
Since I chose not to pay, I expected the invoice to be written off. Instead, they are now chasing me again for payment.
Terrible customer service, poor communication, and a completely unacceptable experience. I would not recommend this company to anyone.