Easify Box Bundle Builder BYOB

We have been Easify customers for a year, with the Easify Options, Easify Inventory Sync and Easify Box Builder triage. We are extremely happy with the super responsive customer service, which will go above and beyond to provide support, listen to feedback and create customizations when possible. They are attentive and really listen to customers' needs and suggestions. The whole Easify ecosystem is truly amazing.

Great app with great service provided, there are a few niggles like every other app but support are quick to help and add any suggestions to future updates. I am very impressed and glad I switched from the original box builder app I was using before

Really enjoy using Easify Box Builder, it has helped me with having complex stores. Also the 24/7 Live Chat is super helpful, Liv helped me immensely when I had a problem.

The Support team is very fast at responding, giving detailed answers even to the most trivial questions! I worked with Alice last time and was absolutely satisfied with her accurate help. Love the app—it's easy to use and lets me create awesome products with just a few clicks here and there! :)

Sehr hilfreiche App und mords schneller Support. Konnte genau das erstellen und bei Shopify integrieren, was ich wollte

It was a learning curve to understand the box and the build, but the 24/7 help made it so much easier. I'm happy to customize our box further as we go along, for now we have a working product!

Update: In the end, this has cost us a fair amount of time and money so the frustration is still there. However support/devs do seem to care quite a bit, so I'm hopeful the app will improve over time.

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Cons:
- Very poor UX (ie. incredibly difficult to navigate, menus within menus)
- LOTS of bugs
- Have now spent 3x 12 hr days in aggregate to setup/investigate, almost entirely due to bugs
- Our box just randomly stopped working (adds to cart, but does not apply discount). Support said someone will work on it. No update after 5 hrs, upon my follow up i was told we'll get an update 24-48hrs. This is a blocking bug, yet no support.
- They change random things like IDs without telling you so any custom things on your own theme may stop working without notice.
- All dev support is in the Chinese time zone (ie. critical issues won't be resolved in a timely manner unless that is where you're located)
- Many cosmetic customizations are inaccessible, and many of the customizations through their UI do not work, or just randomly stop working after a few edits in their UI.

Pros:
- They are very responsive "24/7" via chat, but the chat is just there to tell you that someone will work on it in 24-48 hrs

Very easy to set up. I had an issue with the quantity restrictions I had set for a bundle, but the 24/7 live chat showed me the setting that I had wrong and fixed the problem. I would definitely recommend.

Mari was great in helping me with another setup mistake I made.

Update: I got stuck adding my box to my website, and Anne was great and helped me! The app isn't completely free anymore, but they don't charge you until you're making a good amount of money, which I really appreciate! This company definitely cares about your success!

Original: I have been looking EVERYWHERE for an app that will help me make a "build your own bundle" listing with existing products so that inventory doesn't get messed up. I did hours of research, eventually gave up, and set up complicated discount codes because everything was just too expensive. Then I was looking for an app that could add an option to add text for gifting to someone else, and found Easify. It was super simple, and then I saw that in the pro version, I might be able to make my bundles. So I reached out, and Liv told me about the app, Easify Box Bundle Builder BYOB. It's just what I need!! FOR FREE???!!! This is huge for a small artist. I don't even make my Shopify subscription back in sales yet, but I want to share my art with the world. I'm so excited for this!

I was struggling with using Easify and had several issues I needed help with. I was able to chat with Mari. Mari was just fantastic; she understood the problem and not only solved it, but clearly explained why it was happening.
She was patient, and Mari thoroughly knows how Easify products work, and it was such a great help. I have made progress in getting all my bundles working.
5 Stars because of Mari. Thank you, Mari.