Easify Box Bundle Builder BYOB

Great app with great service provided, there are a few niggles like every other app but support are quick to help and add any suggestions to future updates. I am very impressed and glad I switched from the original box builder app I was using before

Very easy to set up. I had an issue with the quantity restrictions I had set for a bundle, but the 24/7 live chat showed me the setting that I had wrong and fixed the problem. I would definitely recommend.

Mari was great in helping me with another setup mistake I made.

Great App! Hannie in customer service was very helpful and helped me configure my settings correctly! Excited to see if it will improve sales!

Update: In the end, this has cost us a fair amount of time and money so the frustration is still there. However support/devs do seem to care quite a bit, so I'm hopeful the app will improve over time.

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Cons:
- Very poor UX (ie. incredibly difficult to navigate, menus within menus)
- LOTS of bugs
- Have now spent 3x 12 hr days in aggregate to setup/investigate, almost entirely due to bugs
- Our box just randomly stopped working (adds to cart, but does not apply discount). Support said someone will work on it. No update after 5 hrs, upon my follow up i was told we'll get an update 24-48hrs. This is a blocking bug, yet no support.
- They change random things like IDs without telling you so any custom things on your own theme may stop working without notice.
- All dev support is in the Chinese time zone (ie. critical issues won't be resolved in a timely manner unless that is where you're located)
- Many cosmetic customizations are inaccessible, and many of the customizations through their UI do not work, or just randomly stop working after a few edits in their UI.

Pros:
- They are very responsive "24/7" via chat, but the chat is just there to tell you that someone will work on it in 24-48 hrs

Fantastic app and great support! I was able to create my cookie boxes exactly how I wanted, including my colours and product photos. Any questions I had were answered within minutes, and the team walked me through each step until everything was just how I liked it. I can’t wait to launch knowing my boxes will sell smoothly!

It was a learning curve to understand the box and the build, but the 24/7 help made it so much easier. I'm happy to customize our box further as we go along, for now we have a working product!

I'm enjoying the app and my new bundles are fabulous! Had some problems with setting them up ('coz I'm not used to the app), but I received swift and very friendly assistance and follow-up from both Chloe and Kendel - thanks again <3

Thomas was very helpful and fixed my issue promptly.

Good support and great service, I really like that its free until you start making a decent amount of revenue.

Excellent support. Kendle was fantastic guiding me step by step the work flow.
i definitely recommend this App and the customer service