Easify Box Bundle Builder BYOB

Update: In the end, this has cost us a fair amount of time and money so the frustration is still there. However support/devs do seem to care quite a bit, so I'm hopeful the app will improve over time.

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Cons:
- Very poor UX (ie. incredibly difficult to navigate, menus within menus)
- LOTS of bugs
- Have now spent 3x 12 hr days in aggregate to setup/investigate, almost entirely due to bugs
- Our box just randomly stopped working (adds to cart, but does not apply discount). Support said someone will work on it. No update after 5 hrs, upon my follow up i was told we'll get an update 24-48hrs. This is a blocking bug, yet no support.
- They change random things like IDs without telling you so any custom things on your own theme may stop working without notice.
- All dev support is in the Chinese time zone (ie. critical issues won't be resolved in a timely manner unless that is where you're located)
- Many cosmetic customizations are inaccessible, and many of the customizations through their UI do not work, or just randomly stop working after a few edits in their UI.

Pros:
- They are very responsive "24/7" via chat, but the chat is just there to tell you that someone will work on it in 24-48 hrs

It was a learning curve to understand the box and the build, but the 24/7 help made it so much easier. I'm happy to customize our box further as we go along, for now we have a working product!

Great App! Hannie in customer service was very helpful and helped me configure my settings correctly! Excited to see if it will improve sales!

Fantastic app and great support! I was able to create my cookie boxes exactly how I wanted, including my colours and product photos. Any questions I had were answered within minutes, and the team walked me through each step until everything was just how I liked it. I can’t wait to launch knowing my boxes will sell smoothly!

I'm enjoying the app and my new bundles are fabulous! Had some problems with setting them up ('coz I'm not used to the app), but I received swift and very friendly assistance and follow-up from both Chloe and Kendel - thanks again <3

The apps works incredibly, is what we are using for our B2C while we use the Shopify's integrated system for our B2B. The support is also very responsive and quick!

Good support and great service, I really like that its free until you start making a decent amount of revenue.

Excellent support. Kendle was fantastic guiding me step by step the work flow.
i definitely recommend this App and the customer service

Great app and very easy to use, customer support from Thomas was excellent thanks team.

There customer service is top tier. Fast response and quick to resolve any set up issue I may have had!