Easify Inventory Sync
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The best app to synchronise all my product stock by weight. And Lin was so quick and effective in helping me when I needed help importing my bundles, thanks again Lin, wish you all the best guys.
Thank you so much for taking the time to leave this thoughtful review! We're delighted that Easify Inventory Sync has proven to be the right solution for managing and synchronizing your stock by weight.
Our team always aims to provide quick and effective help, so it’s wonderful to hear we could make a positive impact on your setup experience.
If there’s anything more we can do to support you in the future, please don’t hesitate to reach out. We’re here to help and wish you every success as you grow your store!
Best regards,
Easify Team.
I found this app because I have limited edition prints (only 50 ever created) that can be customized several different ways. No matter what though, I only have 50 of any of them. After some time searching, I found a forum on Shopify in which the author of the post also needed a solution. A solution by Easify was offered using their "Inventory Sync" app. I downloaded it, and had issues right off the bat because there are 0 instructions on anything, anywhere.
I reached out to their Chat Help and told them what I was looking to do. They sent links to things that had nothing to do with what I was asking. After 2 HOURS of trying to explain to this Chat person that none of the links they were sending were relevant, and sending the screenshot with the instructions that had been posted by Easify in the Shopify forum, I ended up deleting the app because the Chat person said they didn't do what I was requesting. The Easify post in the Shopify forum said to "create a new inventory group that includes all variants of your main product and set a shared inventory level to ___."
I set the inventory level of a new group to 43, as I had 43 prints left on one of my products. There was no "shared inventory level" to be found; even the Chat person couldn't find that option. When I clicked save and tried to add items to my cart to test, it just changed ALL my variant levels to 43. It allowed me to add 43 Smalls and 43 Mediums to cart. I only have 43 total, not 86.
So, it doesn't work. The Chat is no help. They lied on the forum. Don't waste your precious time like I did.
Dear Kayla DeVito Fine Art Store Owner,
We are truly sorry for the experience you had with the Easify Inventory Sync app and our support agent. We have reached out to you several times via email but haven't received a response. If you're still seeking a solution for your inventory management, please allow us to explain once more.
Here are several points we'd like to clarify:
1. How Our App Works:
Our app, like other inventory sync apps, can only synchronize product inventory - After an order is placed. For example, if you create an inventory group that includes all your variants (S, M, L) and set the shared inventory for the group to 50, when a customer purchases 1 Small print, the app will automatically update the quantity of all variants (Small, Medium, Large) to 49 - After the order is completed. This way, you can ensure that you only sell a total of 50 items, regardless of which variants customers choose. The app functions correctly with this workflow.
2. Limitations During the "Add to Cart" Process:
Your requirement to sync product variants - Before an order is placed (during the "add to cart" process) is beyond the app's capabilities. Unfortunately, no third-party apps can affect this process because Shopify does not allow it.
There are several reasons for this limitation:
- If the app could deduct inventory when a customer adds a size to their cart, it would also affect the inventory levels visible to other customers.
- And, if that customer adds an item to their cart but doesn't proceed to checkout, the product would appear sold out to others, impacting your sales significantly.
Therefore, all inventory synchronization must occur After an order is placed, meaning the inventory is actually deducted and changed. We understand why you have this requirement, but there are issues associated with it that you might not have considered.
3. Addressing Overselling Concerns:
We acknowledge your concern about overselling. Our app anticipates this issue and offers features to minimize it, such as the Low Inventory Sync. Overselling is a rare occurrence that typically happens when customers purchase multiple product variants simultaneously, and the total quantity exceeds the available stock. If customers buy multiple variants but the total quantity is equal to or less than the available stock, the app will sync correctly. This scenario represents only a small percentage of cases, and there are ways to prepare and avoid it. You can find more information in our documentation at https://easifyapps.com/docs/when-do-inventory-groups-fail-to-sync/.
5. Our Resources and Support:
In the Shopify community, we suggested our app and provided an overview of how to set it up based on the limited information we had. We couldn't provide detailed step-by-step instructions without knowing all your specific requirements. We also have a comprehensive Help Center and numerous guides available at: https://easifyapps.com/inventory-sync-docs/. We're sorry that our support agent didn't explain everything clearly to you.
We understand that once we lose your trust, it's challenging to regain it. However, we hope that our efforts and sincerity will help you understand us better. You're not obligated to use our app if you choose not to, but please know that we are honest in our communications and committed to helping our customers.
We would appreciate the opportunity to help you further. If you decide to give us another chance, we're here to support you every step of the way.
We look forward to hearing from you.
Best regards,
Easify Team.
fast and accurate customer support
Thank you so much for your 5-star review of Easify Inventory Sync! We’re really glad to hear that you were satisfied with our customer support and that the team could assist you quickly and accurately.
Providing fast, reliable help is something we always prioritize, so your feedback means a lot to us. We’re happy to know the app is meeting your needs and helping your store run smoothly.
If you ever have more questions or need assistance in the future, our 24/7 live chat support is always available and happy to help.
Best regards,
Easify Team.
The experience and Support of Clove was fantastic, Thank you so much!
Thank you so much for your kind words and for sharing your experience with Easify Inventory Sync! We’re really happy to hear that Clove was able to support you effectively, your appreciation will mean a lot to her and to our whole team.
Please know that we’re always here to help whenever you need, whether it’s guidance with setup, solving an issue, or exploring new ways to make the most of the app. Your support encourages us to keep improving Easify Inventory Sync and delivering the best experience we can.
Best regards,
Easify Team.
Clove was very helpful in explaining how the app works.
Trés bonne application.
Liv was very patient and super helpful! She was able to answer all of my questions and explain things where I could easily understand. Excellent customer service!
Thanks for the support chat, and a special thanks to Liv, who helped me for a special inventory problem. Seems to be fixed, so thanks a lot for the quick support. It was really clear.
Works like a charm in synching our variants form a master inventory. I would definitely recommend Easify Inventory Sync!
Thank you so much for your kind words and 5-star rating! We're really happy to hear that Easify Inventory Sync has been working seamlessly for your store and helping you keep your variant inventory in sync with your master products.
It’s great to know the app is making a difference in simplifying your inventory management process, this is exactly what we built it for. Your recommendation means a great deal to our team and motivates us to keep improving the app to better support stores like yours.
If you ever have questions, need help with advanced setups, or have suggestions for future features, we’re always here to listen and assist—24/7.
Thanks again for your support!
Best regards,
Easify Team.
Clove was incredibly helpful from start to finish. She assisted us with setting up everything on the app, making the entire process smooth and stress-free. Her communication was great, friendly and efficient.
We genuinely cannot fault her service in any way.
Thank you so much for your kind and thoughtful feedback! We’re thrilled to hear that you had such a smooth and stress-free experience setting up Easify Inventory Sync, and that Clove was there to guide you every step of the way.
It means a lot to us that her support stood out—from clear communication to efficient setup help. We’ll be sure to pass along your kind words to her!
If you ever need anything else, our team is always here and happy to help.
Best regards,
Easify Team.