Easify Inventory Sync

This app feels like a bait-and-switch. The advertised sync and advisory capabilities do not work as described. After running into issues, support asked for access to my account, which I provided, only to receive no response or solution. Two days later, when I followed up, I was told the software “wasn’t working” because the trial had ended and that I needed to upgrade. If the trial limitation was the issue, that should have been disclosed upfront. It makes no sense to request account access, go silent, and then later claim the only solution is paying to upgrade. Poor communication, misleading expectations, and an overall frustrating experience.

Great app so far, little hiccups with product imports but that was most likely my error with setting the conditions correctly, pretty effortless otherwise and the support has been really quick!

I’d like to thank the whole team for this app, and especially Mari from the support team

She was incredibly kind, responsive, and extremely helpful in answering my questions and guiding me through the setup. It’s truly reassuring to have such a professional and dedicated support team.

I highly recommend this app, both for its features and the outstanding customer service!

The customer service chat was really helpful. They guide me step by step on the process and explained everything very well!

We installed this app to solve a straightforward inventory sync issue, and instead it caused a critical outage on our live site. Orders were blocked, our storefront was disrupted, and we lost thousands in sales.

Support has been slow and disjointed. Despite the issue being logged and worked on for 2 days, we're asked to re explain the problem rather than seeing active resolution. This level of response is unacceptable.

prolonged downtime, poor communication, and significant financial impact. We would not recommend this app.

We have been Easify customers for a year, with the Easify Options, Easify Inventory Sync and Easify Box Builder triage. We are extremely happy with the super responsive customer service, which will go above and beyond to provide support, listen to feedback and create customizations when possible. They are attentive and really listen to customers' needs and suggestions. The whole Easify ecosystem is truly amazing.

This is not that easy because my math skills are less complex than is my inventory. :-) That being said, Liv was my helper in a chat and gave me great advice on how to set this up so it would work with my complicated information. TY Sue

Very happy with assistance received from Tracy, she was very prompt and thorough and sorted my problem out. Thanks Easify and Tracy.

This app works okay most of the time and customer service is responsive, but twice now this app has had software updates which has meant there has been a period of days when products have not synced throwing our inventory off. For an app where the sole purpose is to sync inventory, this is really poor.

This app is helpful. I did need some guidance. They were prompt and helpful. Seems to be working great for my small business.