Easify Product Options Variant
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Anmeldelser (618)
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Efter bedømmelse
Easify is a fantastic app, with excellent customer support. I highly recommend it for anyone who wants or needs more freedom when defining product variations. Easify does exactly what it needs to and then some - it is easy to use and perfect for everything from managing custom products to taking customer order notes.
The customer support is amazing too. Responsive, capable, and with a positive can-do attitude, Violette has been incredible helpful, and was even able to customise the apps functionality for our specific needs. I'd give them more than 5 stars if I could.
Thank you so much for your glowing review of Easify Product Options! It's amazing to hear that our app met your expectations and provided you with the flexibility you needed to manage your product variations. Your kind words about our customer support, particularly Violette, are truly appreciated. We strive to provide exceptional service, and it's wonderful to know that we've been able to make a positive impact on your experience.
Your satisfaction is our top priority, and we're always here to help. We look forward to continuing to support you and helping your business thrive.
Best regards,
Easify Team.
Top advisor
Thank you so much for your feedback! We’re thrilled to hear that you’ve had a positive experience with our team. Providing top-quality support and ensuring that our customers feel well-guided and cared for is at the heart of what we do, so your recognition truly means a lot to us.
We’re committed to being there whenever you need assistance, whether it’s resolving an issue or helping you get the most out of the Easify Product Options. If there’s ever anything more we can do to support you or improve your experience, please don’t hesitate to let us know. Thank you for choosing our app, we’re excited to continue supporting your store’s success!
Best regards,
Easify Team.
I was really impressed with the level of service. I was having issues with the app functioning on my store due to the theme specifics. The technical support was so quick and extremely helpful. Both Charles and Lich were professional and patient. I am also impressed with how useful the free version is. Between the high quality of the free version of the app and the support I would have full confidence and no hesitations upgrading to the paid version when it is time. Other apps developers should take notes on how to build a strong user base through Easify's example.
Thank you so much for your kind words! It's great to hear that you had a positive experience with our Easify Product Options app and our support team. Charles and Lich will be delighted to know their efforts made a difference for you. We strive to provide top-notch service and a valuable app experience, even with the free version, so your feedback means a lot to us. We're looking forward to continuing to support you and your store as you grow. If you ever need any further assistance, please don't hesitate to reach out. Thank you for choosing Easify!
Best regards,
Easify Team.
Great experience with this App. We had some doubts about customising some parts, and Violette, their support rep, jumped in and helped us set up everything just as we needed.
Greatly recommended!
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our Easify Product Options app and that Violette was able to assist you with your customization needs. We truly appreciate your recommendation and look forward to continuing to support you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Best regards,
Easify Team.
Installed this app today as I was looking for a seamless and better process for providing gift wrapping and offering a hand-written gift card with products and I spent several hours setting all of this up.
It looked great and I was really impressed with the app however I discovered an issue with the app. By linking a product with required options as a custom product option in this app (such as a custom message to hand-write on a gift card), this app was allowing it to be added to cart with no message field populated so it was not honouring the adding to cart process and requesting that required fields are populated first.
That itself wasn't really the issue though. It's an oversight by the app developers so I brought this to their attention only to spend 30+ ridiculously painful minutes of my life trying to explain what the issue was to a customer service rep who completely did not understand, grasp or get what I was saying - even with accompanying with screenshots and highlighting fields/problems. It was completely stupid and one big waste of my time.
So I am leaving this review to warn others that this app will add products to cart without required fields set (if you are linking an actual product to a custom option) and if you need support, it is absolutely abysmal - don't waste your time!
EDIT
Since writing this 1 star review, I was followed up my a product manager who was much competent and understanding of my issue who worked with me to find a way to achieve what I was trying to do.
We did identify an issue where you can't use non-product-linked custom options with products that are on discount however I believe that is one of the millions of bugs with Shopify itself rather than this app.
I am changing my 1 star review to a 5 star review as a result of this follow up dealing with competent members of their team that worked with me to find a solution for our store.
They also offered an extension to the trial as a result as well so great eventual service.
Your recent feedback has been invaluable to us, serving as a guiding light in our journey to enhance our customer service and elevate the quality of our app. Your initial insights provided us with a significant learning opportunity, prompting us to reflect and refine our approach.
With your revised feedback, we are further inspired to persist in our quest for improvement. Your candidness in pointing out areas for enhancement has been instrumental in our growth, and for that, we are sincerely grateful.
It brings us immense joy to know that our efforts have resulted in your satisfaction. Please know that the entire Easify team is dedicated to supporting you every step of the way. Your experience with our app is of paramount importance to us.
Once again, thank you for choosing Easify Product Options!
Best regards,
Easify Team.
So far so good. I expected some hiccups along the way, but Violette was able to resolve all within a relatively reasonable amount of time, which I am very grateful. Looking forward to building more options for my products with Easify in the days and weeks to come. Thank you for your prompt support. I look forward to growing our business with your app.
Thank you so much for taking the time to leave such a wonderful review for our Easify Product Options app! It's amazing to hear that you have had a positive experience so far and that our support team, especially Violette, has been able to promptly resolve any issues that arose. Your feedback is invaluable, and it motivates us to keep striving for excellence. Thank you again for your kind words and for trusting Easify with your business.
Best regards,
Easify Team.
I went to the app to ask for help and Violette came online. She quickly fixed my issue and was very helpful in telling me how to use the app. I just added it tonight and was more than surprised to get help at 9pm at night. Thank you so much!
Thank you for your fantastic review and for taking the time to share your experience with our Easify Product Options app! It's amazing to hear that Violette was able to assist you promptly and effectively. Our team is dedicated to providing top-notch support whenever you need it, and it's great to know that Violette was able to help you navigate the app so smoothly. Your satisfaction is our priority, and we're here to help whenever you need it. Thank you again for your kind words and for choosing Easify!
Best regards,
Easify Team.
One word: Amazing! For a long time I knew I needed a field for text for custom engraving, but I constantly put off the chore, thinking it would be difficult, time consuming, expensive to implement. As I received more and more requests for engraving, I realized I needed to fix this and so I searched for a solution. Someone on a forum mentioned Easify. Well, I can not believe how simple it was to implement exactly what I needed it to do: about five minutes max! I basically have about 130 products, split into two groups (ie, those that can have up to 20 characters, and those with up to 50 characters of engraving). It was a cinch to make two different set of rules with this app, and I know it works perfectly, as orders are already coming in with the requested engraving clearly highlighted for me. My minimal needs have been more than met, and for no cost (thank you support for keeping a great, free option!). I would give this app more than five stars, if I could. So pleased!
Thank you for such an enthusiastic and detailed review! We are overjoyed to hear that Easify Product Options has made such a positive impact on your business. Knowing that it was simple to implement and has seamlessly met your engraving needs is fantastic feedback for us. It's our goal to provide practical and efficient solutions. If you have any further needs or questions, please don't hesitate to reach out. We're here to help and support you every step of the way. Thank you again for your kind words and for choosing Easify!
Best regards,
Easify Team.
bien
Merci beaucoup pour votre merveilleuse évaluation ! Nous sommes ravis d'apprendre que vous appréciez l'application Easify Product Options et qu'elle est bénéfique pour votre boutique.
Vos commentaires sont très importants pour nous et motivent notre équipe à continuer d'offrir un excellent service et à améliorer nos fonctionnalités. Si vous avez des questions ou besoin d'assistance, n'hésitez pas à nous contacter.
Merci encore d'avoir choisi Easify !
Cordialement,
L'équipe Easify.
This app is very versatile and offers a whole toolset of features, but it didn't stop there - I had very unique requirements and contacted Easify about them... I began a discourse with Zoe, the Product Manager, on many iterations to customise the app to accommodate my requirements, and every communication was courteous, considered intelligent and knowledgeable. It was a real pleasure working with such a gifted communicator. I highly recommend the whole Easify team - they are dedicated!
Thank you for taking the time to leave us such a wonderful review! Your kind words and detailed feedback truly motivate us to continuously improve not only the quality of our app but also our customer service. We deeply respect every customer who comes to us, and we are committed to addressing and solving your unique requirements and issues to the best of our abilities. Your satisfaction is our priority, and it’s gratifying to know that we met your expectations. We look forward to having more opportunities to work with and serve you in the future!
Best regards,
Easify Team.