Easify Custom Product Options
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Too complicated app, too mutch options but without the one I really need: a disocunt with the upsell.
Alice support was great. Thank you
I had Anne help answer all my questions with custom stuff and how customers would order, plus she was on hand to help throughout my setup. So far so good!
Support is excellent! Charles was helpful and super-fast with an answer - (I'm betting it's a common question). Any time I've run into a problem, it has taken only a few minutes to get things back on track. It is a longer process than you will think when you first get into it. There is a learning curve even if you've been maintaining your own website for a while. The demo makes things look relatively simple, but it will take you more time than you expect, so plan accordingly. Very happy with the application so far, although we are not yet live.
Thank you so much for sharing your honest experience with Easify Product Options! It means a lot to us that you took the time to write such thoughtful feedback. We’re so glad that Charles could assist you quickly and that our support team has been able to get things back on track whenever needed.
We completely understand your point about the setup taking longer than expected. Easify was built to handle all kinds of complex product options, but that flexibility can sometimes make the first setup feel a bit overwhelming. Your feedback is incredibly valuable because it helps us see where we can simplify and guide merchants better.
If you could share which steps felt most time-consuming or unclear, we’d love to learn from your experience and make real improvements. You can message us anytime through the in-app Live Chat or reach our Product Owner, Zoe, directly at zoe@tigren.com. We genuinely listen to every suggestion and turn them into updates that make Easify easier and more enjoyable to use.
We truly appreciate your support and promise to keep improving until Easify Product Options fully deserves that 5th star from you once your store goes live.
Best regards,
Easify Team.
Not perfect but the team goes through great efforts to improve their app.
They have been very easy to work with through email, and very responsive to new ideas and criticisms. Im sure this app will only get better over time.
Best custom variant options app I've seen yet. Compared to others, the aesthetic is more modern and has a feel of usability, there are lots of options and details to choose from and the customer support is quite seamless. Support responds quickly over the online chat and is very helpful, plus available often (24/7 I think). So far I really like the app. Only four stars as there is still some room for development with certain features such as ensuring the options show in the confirmation emails (I was able to accomplish this with back end help from customer support, but that shouldn't be necessary).
4 stars for a decent app and great customer service, but the app still needs fine tuning.
Thank you for sharing your experience with Easify Product Options! We’re pleased to hear that our app design and features, and responsive support team have added value to your store.
We deeply value the feedback you’ve shared and want you to know that every comment like yours plays an essential role in shaping our app. We’re continuously working to improve Easify Product Options every single day to make it more intuitive, reliable, and aligned with the needs of our users.
If there’s anything else you’d like to share or any suggestions you have for us, please don’t hesitate to reach out. Thank you again for your support and trust in Easify!
Best regards,
Easify Team.
I am new to this app but I had an issue with it and Hannie right away helped me solve my issue. Thank you!
I always like to wait before rating an app to truly understand its function. One reason I went with Easify was because of the easy UI to get it set up.
In general it is a great application for any shop that needs variants like text fields, add ons, etc.
PROS:
I have always had quick customer service and even some custom work done when a particular issue with the UI was colliding with my shop.
Easy interface to built option sets and conditional logic.
CONS
They could still use improvement on the options themselves. I hope to see improvements in these areas.
While the customer service is fast, it was clear they are not all as knowledgeable about the platform. I have 2 x when talking them ended up uncovering how to solve my own problem, which if they dug a little deeper would have also known themselves.
Thank you for taking the time to share your detailed feedback!
We appreciate your positive notes about our customer service and the interface. We also value your suggestions for improvement. We’re continuously working on enhancing our app and your insights will certainly help us focus on the right areas. We’ll work on ensuring that all our support staff are more deeply knowledgeable about the platform.
We hope you continue to support our app and provide feedback as we make these improvements. If you have any more suggestions or need further assistance, please feel free to reach out. Thanks again for your thoughtful review!
Best regards,
Easify Team.
The app does exactly what I need it to do but the feature I need to really make it work for me is only part of the Pro version and at this point, I don't have enough web traffic to justify it. I'll watch what the POS activity is for this product and will consider the upgrade later. Anne was very kind and patient in helping me figure out what I was doing wrong and the settings I needed to change to make it work.
Great app, which exactly does what it advertises. There have been some bugs and glitches which unfortunately takes away one star, but the support have been very helpful and they have taken action and responded quickly.
Big thanks to Violette, Anne and Lich for their help!
Thank you for sharing your experience with us! We’re glad to hear that Easify Product Options has been helpful for your needs and that our support team was able to assist you promptly. We’re sorry for any bugs or glitches you’ve encountered and truly appreciate your patience as we work to address these issues.
Your feedback is invaluable and helps us continue improving the app to provide a smoother and more reliable experience. If there’s anything else we can do to help or make things easier for you, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re grateful for the opportunity to support you.
Thank you again for choosing Easify Product Options and for your thoughtful feedback, we genuinely appreciate it!
Best regards,
Easify Team.
Some missing features, but the team is great to work with and has helped figure out solutions throughout the process. Definitely test out your integrations to make sure they are working as expected and data is not being lost.
Dear Chunky Deli Store Owner,
Thank you for your thoughtful review of the Easify Product Options app. We’re delighted to hear that our team’s support has been beneficial to you.
We understand that some of the features you initially wanted aren’t available in our app, and as you might know, these features are not commonly found in most product options apps, not just Easify. Despite this, we’ve examined your needs closely and provided custom solutions tailored specifically for your store. We hope this demonstrates our commitment to meeting your unique requirements.
Our team is dedicated to ensuring you have the best experience possible. If there’s anything more we can do to further enhance your experience or address any additional needs, please let us know. We’d love the opportunity to work towards that 5-star rating with you.
Best regards,
Easify Team.