Easify Custom Product Options
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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We installed Easify to manage product options without creating variants and used it for several months. The interface was user-friendly, but the app caused major problems on both the technical and operational side.
1. Checkout bug: option pricing not applied with discount codes
When customers applied discount codes, the extra charge for selected options was removed from the final total, even though the option appeared as selected in the order. This led to orders going through with €0 extra — a critical bug that caused real financial loss.
2. Confirmed performance drop (before/after tests)
We ran multiple Lighthouse audits before and after uninstalling the app:
• Product page (desktop): went from 46 → 95
• Product page (mobile): 22 → 46
• Home page (desktop): 63 → 74
• Home page (mobile): 85 → 95
These results were consistent across several runs.
No other change was made between the tests besides removing Easify — which confirms the app had a measurable impact on page speed.
3. Limited dev availability despite “24/7 support”
While replies were polite and courteous, basic questions like “Where is tracking configured?” or “How to fully uninstall?” could not be answered in real time. We were told the dev team would respond in 6–10 hours, due to their time zone.
This does not meet the expectations of true 24/7 technical support — especially for stores based in Europe.
Final response from Easify
They confirmed the app uses Shopify’s extension system, does not inject tracking scripts, and that no manual cleanup is needed after uninstall. That’s appreciated — but came too late, after real losses and slowdowns.
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Summary:
The app has potential, but for us, it caused lost revenue, degraded performance, and long delays in support. It may be suitable for simple setups, but if your store is sensitive to speed and operational stability, use with caution.
The app is absolutely perfect for offering personalized products! It's user-friendly and offers exactly what I was looking for. Whenever I encountered an issue, the support team responded immediately—especially Clove, who's always there when you need help. She does an outstanding job! Highly recommend!
Thank you so much for your fantastic feedback and for choosing Easify Product Options! We’re truly happy to hear that the app has been the perfect fit for offering personalized products and that you’ve found it user-friendly and aligned with what you were looking for.
It’s also wonderful to know that Clove and the support team have been able to assist you promptly whenever you’ve needed help. Providing reliable, thoughtful support is something we care deeply about, and your kind words mean a lot to all of us.
If you ever have more questions, ideas, or need assistance in the future, please feel free to reach out, we’re always here and happy to help.
Thank you again for your trust, recommendation, and support!
Best regards,
Easify Team.
This app makes it so easy for our customers to customize products and add special extras. The interface is intuitive, the setup was easy, and we hope our customers love the seamless experience. Highly recommend it to anyone looking to offer personalization and add-ons with a support staff that never sleeps until you are satisfied!!
Thank you so much for the fantastic review! We're absolutely thrilled to hear that Easify Product Options has made it easy for you to offer customization and special add-ons to your customers.
Your kind words about our support team truly mean a lot. We’re always here to help, and it’s wonderful to know that dedication has made a difference.
Thanks again for your recommendation, we’re so glad to have you with us and can’t wait to continue supporting your store’s growth!
Best regards,
Easify Team.
Awesome Product with Even Better Support
I really like this product, but what makes it stand out the most is the support team. Anytime I run into an issue, they’re super quick to respond and fix things. I also love how they take the time to ask questions and really understand what’s going on before jumping to a solution. It’s clear they actually care, and that makes a huge difference!
Thank you so much for your thoughtful and encouraging feedback about Easify Product Options! We’re truly happy to hear that you’re enjoying the app, and we’re especially grateful for your kind words about our support team.
Taking the time to understand each user’s needs and provide careful, effective help is something we care deeply about, so it means a lot to know you’ve felt supported in this way. Your feedback motivates our entire team to keep improving both the product and the service we provide.
If you ever have more questions, ideas, or need further assistance, please don’t hesitate to reach out, we’re always here and happy to help.
Best regards,
Easify Team.
We've been using Easify to build our Mix & Match packs, which quickly became our best-selling product, and this app made it incredibly easy. The interface is intuitive, customization is straightforward, and it works seamlessly with product variants and translations. If you're looking for a flexible solution to enhance your product options, this app is a game-changer. Highly recommended!
Thank you so much for sharing your fantastic experience with Easify Product Options!
We’re thrilled to hear that you’ve been using the app to build your Mix & Match packs and that it’s helped turn them into your best-selling product. That’s exactly the kind of result we hope to help our merchants achieve. It’s great to know that the interface feels intuitive and the customization process has been smooth, especially when working with variants and translations.
Your recommendation truly means a lot to our team. We’ll continue doing our best to support your store’s growth and keep providing the flexibility and features you need.
Thanks again for choosing Easify, we’re excited to be part of your journey!
Best regards,
Easify Team.
Very good Pick & Mix app. I had a problem and it was solved within minutes by Anne's support. I love this app. It has already brought me a lot of revenue.
Thank you so much for your kind review and generous rating!
We’re truly glad to hear that Easify Product Options has made a real difference for your Pick & Mix setup and even more so that it’s already contributing positively to your revenue. That’s exactly what we aim for - helping stores like yours create more flexible, enjoyable shopping experiences that drive results.
It’s also great to know Anne was able to step in quickly and help you resolve the issue. We put a lot of care into making sure our support is not just fast, but also helpful and easy to work with.
If you ever need further assistance, want to explore more features, or have ideas for improvement, feel free to reach out to us anytime. We’re always here and would love to continue supporting your growth.
Best regards,
Easify Team.
Easify is great! The app has the features we need to add more customization to the products in our store. It's easy to set up and work with. Best of all is the support team. They are very responsive and quick to help with any issues. Liv was able to help me resolve my question within minutes. Highly recommend!
Thank you so much for the great review and for choosing Easify Product Options! We’re glad to hear the app has all the features you need to offer more customization on your products, it’s exactly what we aim for. It’s also wonderful to know the setup has been smooth and easy to work with.
We’re especially happy to hear that Liv was able to assist you quickly and effectively. Providing fast, friendly, and reliable support is a top priority for us, and your feedback lets us know we’re on the right track.
Thanks again for your recommendation, it truly means a lot. If you ever need anything else, we’re just a message away!
Best regards,
Easify Team.
Easify Product Options has been a game changing app for our business. It allows us to offer highly personalised products, and it also integrates seamlessly with the Shopify Theme, so it doesn't look like a bolt-on, which the previous Option app that we used did.
There are some small improvements that could be made, and as soon as I mentioned those to the support team, they were on the case. Very impressive and worthy of a 5* review.
Thank you so much for your honest and thoughtful review. We’re really glad to hear that Easify Product Options has been a helpful tool for your business and that it’s working well with your theme, that’s something we’ve put a lot of care into, so it means a lot to hear it’s made a difference.
We also truly appreciate your note about the improvements. We know there’s always room to grow, and feedback like yours helps point us in the right direction. If you’re open to sharing more about what could be better, we’d love to hear from you via the in-app chat, it would mean a lot to us and help us improve the app for you and others.
Thanks again for using Easify, and we hope we’ll have the chance to turn your 4 stars into 5.
Best regards,
Easify Team.
Customer service is phenomenal! I had a question setting up a custom option that would increase the price at a flat rate - they were able to provide me the steps and were able to update their app in my store to have it function the way i wanted. 10/10 would recommend.
Thank you so much for your fantastic review and for choosing Easify Product Options to support your store’s customization needs. We’re thrilled to hear that our customer service made a strong impression and that we were able to guide you through setting up your custom option exactly as you envisioned.
It’s always our goal to make advanced setups feel simple and achievable, and we’re happy we could not only provide clear instructions but also make the necessary updates to get things working perfectly in your store.
Your 10/10 recommendation means a lot to our team, and we’re excited to keep supporting you as your business grows. If you ever have more ideas or questions, we’re just a message away!
Best regards,
Easify Team.
I had a lot of details and options to add to my customizations and although I didn't find that super easy to navigate on my own, the customer service has been impeccable! I have worked with several reps who have been very helpful, and today Clove knocked it out of the park with her quick & precise solutions, completely understanding my needs and executing them with perfection. I am very grateful for the assistance and hope this addition to our store adds value for our customer and our business. Thank you, Easify!
Thank you so much for taking the time to share your detailed experience with Easify Product Options! We know that setting up complex customizations can sometimes feel overwhelming, so it truly means a lot to hear that our support team was able to guide you through it with clarity and care.
We’re incredibly glad that Clove’s quick, thoughtful solutions helped bring your setup together just the way you needed. Our entire team is committed to making sure you feel supported at every step, and feedback like yours reminds us why we do what we do.
We genuinely hope this addition brings real value to both your customers and your business. If you ever have more questions, ideas, or feedback down the line, we’ll be right here and always happy to assist.
Best regards,
Easify Team.