Easify Product Options Variant
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I have had a few issues with this app such as how add ons are displayed in a cart, how they are displayed at check out and how addons are presented in bundles.
The cart issue was fixed very quickly. The checkout is not something they can change but it is not a big deal. We are working on the bundles issue.
I have been helped by Ann, Lin, Violette and Lich. They have all been extremely helpful, easy to communicate with and they have addressed all my issues within minutes of them being raised.
Superb service!!
Thank you for taking the time to share your experience with the Easify Product Options app. We’re glad we could quickly resolve the cart issue and appreciate your understanding about the checkout display.
It’s great to know that Ann, Lin, Violette, and Lich could help answer your questions and address concerns promptly. I’ll make sure to pass along your kind feedback to them, they’ll be happy to hear it.
If there’s anything else we can assist with, please feel free to reach out anytime. We’re here to help!
Best regards,
Easify Team.
I always like to wait before rating an app to truly understand its function. One reason I went with Easify was because of the easy UI to get it set up.
In general it is a great application for any shop that needs variants like text fields, add ons, etc.
PROS:
I have always had quick customer service and even some custom work done when a particular issue with the UI was colliding with my shop.
Easy interface to built option sets and conditional logic.
CONS
They could still use improvement on the options themselves. I hope to see improvements in these areas.
While the customer service is fast, it was clear they are not all as knowledgeable about the platform. I have 2 x when talking them ended up uncovering how to solve my own problem, which if they dug a little deeper would have also known themselves.
Thank you for taking the time to share your detailed feedback!
We appreciate your positive notes about our customer service and the interface. We also value your suggestions for improvement. We’re continuously working on enhancing our app and your insights will certainly help us focus on the right areas. We’ll work on ensuring that all our support staff are more deeply knowledgeable about the platform.
We hope you continue to support our app and provide feedback as we make these improvements. If you have any more suggestions or need further assistance, please feel free to reach out. Thanks again for your thoughtful review!
Best regards,
Easify Team.
Some missing features, but the team is great to work with and has helped figure out solutions throughout the process. Definitely test out your integrations to make sure they are working as expected and data is not being lost.
Dear Chunky Deli Store Owner,
Thank you for your thoughtful review of the Easify Product Options app. We’re delighted to hear that our team’s support has been beneficial to you.
We understand that some of the features you initially wanted aren’t available in our app, and as you might know, these features are not commonly found in most product options apps, not just Easify. Despite this, we’ve examined your needs closely and provided custom solutions tailored specifically for your store. We hope this demonstrates our commitment to meeting your unique requirements.
Our team is dedicated to ensuring you have the best experience possible. If there’s anything more we can do to further enhance your experience or address any additional needs, please let us know. We’d love the opportunity to work towards that 5-star rating with you.
Best regards,
Easify Team.
As a developer, I need to be able to modify/customize/access certain type of data, from the theme files. Although it is not possible to access everything or I don't have the knowledge to do so, the Easify team was available to help me and my team to deal with our requirements.
Would go to 5* if I could do exactly all the things I'd want to, as the customer service is 5* already, but it's still perfectible, respectfully :)
Thank you so much for taking the time to share your valuable feedback on the Easify Product Options app. We truly appreciate your constructive review, as it helps us understand how we can better serve you and other developers.
If there’s anything we can do to support you further or any specific suggestions you have in mind, please don’t hesitate to reach out. Our goal is to earn that 5-star rating from you, and we’re committed to doing everything we can to achieve that!
Thanks again for choosing Easify! We look forward to working together to elevate your experience even more.
Best regards,
Easify Team.
Amazing app, just a few limitations when it comes to customizing the appearence of everything which is why I'm not going it a 5star. I had help from Charles seting up and he was an amazing help, super friendly and really helped me solve my problems quickly, thank you!
Customer service is great...
Thank you so much for taking the time to leave a review for our Easify Product Options app! We're thrilled to hear that you've found our customer service helpful. Your feedback is incredibly valuable to us in our continuous efforts to enhance both our app's functionality and customer service.
If there's any way we can better meet your expectations and earn that 5-star rating from you, please do let us know. We're dedicated to ensuring your experience with us is nothing short of excellent.
Thank you again for your review, and we look forward to serving you better in the future.
Best regards,
Easify Team.