Easify Custom Product Options
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
レビュー (2,357)
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評価順
Excellent support, but primarily in English
The Easify support team was very helpful and responsive! They quickly understood my question about the live preview feature and provided clear instructions on how to set it up.
Pros:
Fast response time
Competent and friendly support
Clear step-by-step guidance
Premium features work as promised
Note for German-speaking users: Support is primarily in English, so basic English skills are helpful. However, the team is very patient and explains everything clearly, so communication works well even if English isn't your first language.
Overall, I'm very satisfied with Easify Premium and the support so far. Highly recommended for personalized products!
Alexander from Precision Cut Studio
L’appli fonctionne bien et s’il y a un soucis une team est là pour vous aider h24
Does everything I needed it to. My only comment is that I can't have two separate option selections on a single subscription product. Not a major, and the live chat help was indeed, helpful.
I have been charged after successfully unsubscribing snd uninstalling. I reached out to their "customer service " submitted everything they requested and they literally never responded back. Just left the chat not saying another word. How is this acceptable. I will be contacting Shopify about this experience. Unacceptable!!! And disappointing!!!
Update: Easify customer service reached out to me personally to rectify the issue and provided me with an apology and a refund.
Support is excellent! Charles was helpful and super-fast with an answer - (I'm betting it's a common question). Any time I've run into a problem, it has taken only a few minutes to get things back on track. It is a longer process than you will think when you first get into it. There is a learning curve even if you've been maintaining your own website for a while. The demo makes things look relatively simple, but it will take you more time than you expect, so plan accordingly. Very happy with the application so far, although we are not yet live.
Thank you so much for sharing your honest experience with Easify Product Options! It means a lot to us that you took the time to write such thoughtful feedback. We’re so glad that Charles could assist you quickly and that our support team has been able to get things back on track whenever needed.
We completely understand your point about the setup taking longer than expected. Easify was built to handle all kinds of complex product options, but that flexibility can sometimes make the first setup feel a bit overwhelming. Your feedback is incredibly valuable because it helps us see where we can simplify and guide merchants better.
If you could share which steps felt most time-consuming or unclear, we’d love to learn from your experience and make real improvements. You can message us anytime through the in-app Live Chat or reach our Product Owner, Zoe, directly at zoe@tigren.com. We genuinely listen to every suggestion and turn them into updates that make Easify easier and more enjoyable to use.
We truly appreciate your support and promise to keep improving until Easify Product Options fully deserves that 5th star from you once your store goes live.
Best regards,
Easify Team.
I am new to this app but I had an issue with it and Hannie right away helped me solve my issue. Thank you!
I had Anne help answer all my questions with custom stuff and how customers would order, plus she was on hand to help throughout my setup. So far so good!
The support is great. Mari helped me fix a problem really fast.
Not perfect but the team goes through great efforts to improve their app.
They have been very easy to work with through email, and very responsive to new ideas and criticisms. Im sure this app will only get better over time.
Too complicated app, too mutch options but without the one I really need: a disocunt with the upsell.
Alice support was great. Thank you