Easify Product Options Variant
속도, 사용 편의성과 판매자 가치에 대한 Shopify의 최고 품질 표준을 충족합니다.
리뷰 (421)
상세 검색
-
평점별
Installed this app today as I was looking for a seamless and better process for providing gift wrapping and offering a hand-written gift card with products and I spent several hours setting all of this up.
It looked great and I was really impressed with the app however I discovered an issue with the app. By linking a product with required options as a custom product option in this app (such as a custom message to hand-write on a gift card), this app was allowing it to be added to cart with no message field populated so it was not honouring the adding to cart process and requesting that required fields are populated first.
That itself wasn't really the issue though. It's an oversight by the app developers so I brought this to their attention only to spend 30+ ridiculously painful minutes of my life trying to explain what the issue was to a customer service rep who completely did not understand, grasp or get what I was saying - even with accompanying with screenshots and highlighting fields/problems. It was completely stupid and one big waste of my time.
So I am leaving this review to warn others that this app will add products to cart without required fields set (if you are linking an actual product to a custom option) and if you need support, it is absolutely abysmal - don't waste your time!
EDIT
Since writing this 1 star review, I was followed up my a product manager who was much competent and understanding of my issue who worked with me to find a way to achieve what I was trying to do.
We did identify an issue where you can't use non-product-linked custom options with products that are on discount however I believe that is one of the millions of bugs with Shopify itself rather than this app.
I am changing my 1 star review to a 5 star review as a result of this follow up dealing with competent members of their team that worked with me to find a solution for our store.
They also offered an extension to the trial as a result as well so great eventual service.
Your recent feedback has been invaluable to us, serving as a guiding light in our journey to enhance our customer service and elevate the quality of our app. Your initial insights provided us with a significant learning opportunity, prompting us to reflect and refine our approach.
With your revised feedback, we are further inspired to persist in our quest for improvement. Your candidness in pointing out areas for enhancement has been instrumental in our growth, and for that, we are sincerely grateful.
It brings us immense joy to know that our efforts have resulted in your satisfaction. Please know that the entire Easify team is dedicated to supporting you every step of the way. Your experience with our app is of paramount importance to us.
Once again, thank you for choosing Easify Product Options!
Best regards,
Easify Team.
Got a great and speedy support from Violette. Amazing app and customer support.
Thank you so much for your wonderful review of our Easify Product Options app and customer support! We really appreciate you taking the time to share your positive experience. Providing an excellent user experience is our top priority, so your feedback lets us know we are on the right track. Please don't hesitate to reach out if there is anything else we can assist you with. We hope you continue to enjoy using our app!
Best regards,
Easify Team.
I'm using this app since march 2024, but I must say this is exactly what my store needed.
Clear and simple set up; support is awesome, I wrote to them asking for a fix and the operator Hoa was really kind to us answering immediately and solving the issue in very few time.
I strongly recommend this app to everyone!
Thank you so much for your glowing review! It's great to hear that our Easify Product Options app has met your store's needs. Providing a clear and simple setup is one of our top priorities, so it's wonderful to know that it's been helpful for you. We hope to continue exceeding your expectations in the future. If you ever have any further questions or need assistance, don't hesitate to reach out. Thanks again for choosing our app!
Best regards,
Easify Team.
Really underrated app. A lot of functions (more then any others) and the price is unbeatable. By fare the best app I used for product custamizations. Additionally the support is amazing. Trying to help you as quick as possible. Big thanks to Violette for helping me out! Recommended 100%
Thank you so much for taking the time to leave such a glowing review! It's awesome to hear that you're enjoying our Easify Product Options app and finding it to be such a valuable tool for customizing your products. Providing a wide range of functions at an unbeatable price point is something we strive for, so it's fantastic to know that you're benefitting from this. We're committed to continuously improving our app to exceed your expectations. If you ever have any further questions or need assistance, don't hesitate to reach out. We're here to help!
Best regards,
Easify Team.
Violette was great help!
Thank you so much for your kind words for our Easify Product Options app! It's great to hear that Violette was able to assist you effectively. Providing top-notch support is always our priority, and it's fantastic to know that we hit the mark for you. If you ever need further assistance or have any questions, don't hesitate to reach out. We're here to help!
Best regards,
Easify Team.
So easy to use and looks awesome. I needed help adding something that I couldn't work out so I contacted support and Lin answered really quickly. She guided me through what I needed and sent screenshots of step by step guides to complete what I needed. Ive had the app for hours and im already so impresses 10/10
Thank you so much for taking the time to share your wonderful review about our Easify Product Options app! Your satisfaction is our top priority, and we're glad that our app has met your expectations. We're also grateful for your kind words about our support team, particularly Lin. We strive to provide prompt and helpful assistance to all our users, and it's great to know that Lin was able to quickly and effectively guide you through the process you needed help with. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're always here to help.
Best regards,
Easify Team.
This app has greatly improved my store's product customization. The user interface is intuitive and easy to use, offering a variety of customization options. Customer support is responsive and helpful. Highly recommend this app for adding personalized touches to products!
Thank you so much for your glowing review! We're thrilled to hear that our Easify Product Options app has made such a positive impact on your store's product customization. Providing an intuitive and easy-to-use interface with a variety of customization options is exactly what we strive for, so it's fantastic to know that you find it valuable. We're also glad to hear that our customer support team was able to assist you effectively. If you ever need further assistance or have any questions, don't hesitate to reach out. Thanks again for recommending our app!
Best regards,
Easify Team.
Lin has been helping me and is extremely helpful! I am asking a lot of questions and she is finding solutions for them all so thank you Lin!
Thank you so much for your wonderful review! It's great to hear that Lin has been able to assist you effectively. Your feedback means a lot to us, and we're glad that our app is meeting your needs. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our Easify Product Options app!
Best regards,
Easify Team.
Great app, great support.
Thank you so much for your kind words! It's awesome to hear that you're enjoying our Easify Product Options app and that our support team was able to assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Easify Team.
Hoa from support really got me out of a pinch quick! Excellent customer service and prompt response. Thanks again!
Thank you so much for taking the time to leave such a wonderful review for our Easify Product Options app! It's great to hear that Hoa from our support team was able to assist you promptly and effectively. Providing excellent customer service is one of our top priorities, and it's incredibly rewarding to know that we were able to meet your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help! Thanks again for choosing our app, and we look forward to serving you in the future.
Best regards,
Easify Team.