Easify Product Options Variant
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I have just been using the app for a couple of weeks and have been asking questions with the support team.
Can I say the level of customer service is the best I have worked with. Nothing is too much trouble and the details in the emails I have received have been so very helpful.
Special mention must go to Net and Laura who have gone above and beyond in helping me get setup.
Very happy to recommend Easify Product Options
Vincent Mc Kenna
Thank you so much for your wonderful review for our Easify Product Options app! We are thrilled to hear about your positive experience with our app and support team. Providing excellent customer service is one of our top priorities, and we're delighted to know that our team, especially Net and Laura, met your expectations. Your kind words motivate us to continue delivering top-notch assistance to all our users. If you ever need further assistance or have any questions, don't hesitate to reach out. Thank you for choosing us!
Best regards,
Easify Team.
I absolutely adore this app! Setting it up was a breeze, and the customer support is top-notch. When I encountered an issue, Violette, one of the employees, promptly responded and guided me through the solution. I highly recommend this to anyone, especially beginners who might find the setup process daunting. Trust me, it's incredibly user-friendly!
Thank you so much for your glowing review! It's fantastic to hear that you found our Easify Product Options app a breeze to set up and that you've had such a positive experience with our customer support, especially with Violette guiding you through any issues. We're committed to ensuring that our app remains incredibly user-friendly for all our users. If you ever need assistance or have any questions, don't hesitate to reach out. Thank you again for your kind words and for choosing our app!
Best regards,
Easify Team.
The only application of its type that does everything you would want. Excellent support, very fast, responsive and able to come up with custom solutions. Highly recommended.
Thank you so much for your fantastic review! We're delighted to hear that our Easify Product Options app meets your needs and that you've had a great experience with our support team. Your recommendation means a lot to us. If you ever need further assistance or have any suggestions, please feel free to reach out. We're here to help!
Best regards,
Easify Team.
I recently needed the ability to allow for various products in various amounts to be bundled into one package for purchase. Violette patiently and diligently worked with me on setting this up. Easify is a unique app and customer service is the best.
Thank you so much for taking the time to share your experience with Easify Product Options! We're thrilled to hear that Violette was able to assist you effectively in setting up options to meet your needs. Providing top-notch customer service is one of our priorities, and it's wonderful to know that it made a difference for you. If you ever have any more questions or need further assistance, don't hesitate to reach out. We appreciate your support!
Best regards,
Easify Team.
Violette and Net with Easify are outstanding. Easify has the best customer service I have ever had the experience of working with. I was pushed for time with a product launch that I had to meet a deadline for and the Easify app was part of our strategy for the launch and they helped me get everything figured out extremely fast.
You can count on Easify! :)
Thank you so much for your fantastic review! We're delighted to hear that Violette and Net were able to assist you effectively, especially during such a crucial time. It's wonderful to know that Easify Product Options played a key role in your successful product launch. Your kind words about our customer service mean the world to us. If you need any further assistance or have more projects in the future, we're here to help. Thanks again for trusting Easify!
Best regards,
Easify Team.
I had some issue with the data not updating on drawer cart then I contacted the support team of Easify. Violette handled my issue and to be honest she was very quick to solve my issue. I would like to thank her. The app is fantastic as it completes all my requirements. Support team is very quick and very professional. Thank you Violette.
Thank you for sharing your experience with Easify Product Options! It's fantastic to hear that Violette could quickly resolve the issue you faced with the cart drawer. Your satisfaction is our top priority, and it's wonderful to know that our app meets all your requirements. If you have any more questions or need further assistance, please don't hesitate to reach out. We're always here to help! Thank you for choosing Easify, and for your kind feedback.
Best regards,
Easify Team.
This is the best app ever!!!! Can't believe it offers unlimited option set and no watermark in free plan. Thank you so much!
Thank you so much for your incredibly kind words for our Easify Product Options app! It's awesome to hear that you're loving our app and that you're pleased with the unlimited option set and no watermark in the free plan. Your support means the world to us and motivates us to keep delivering the best experience possible. If you ever have any questions or suggestions, feel free to drop us a line. Thanks again for choosing us!
Best regards,
Easify Team.
Great App! Really enhances the visual appeal of my products to display the many options customers can choose from. And, their customer service is ridiculously fast and helpful. I've never had service like this...and I use several online/tech services.
Thank you so much for taking the time to share your experience with our Easify Product Options app! It's awesome to hear that you find it to be a valuable tool for enhancing the visual appeal of your products. Your kind words about our customer service team truly warm our hearts. We strive to offer fast and helpful assistance to all our users, and it's incredibly rewarding to know that our efforts are making a difference. Thank you once again for your glowing review. We are committed to continuously improving our app and services to meet your needs and exceed your expectations. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We're here to help!
Best regards,
Easify Team.
This is a great app to invest in. If you are a pro or new to adding apps to your store, the customer service reps are there to help you in every step of the way. They know how to explain and show proper ways to do things in easy to understand ways. I have had nothing but positive interactions with them. Plus, all of the options to add to your sight look great.
Thank you so much for your amazing review! We're thrilled to hear that you find our Easify Product Options app a great investment and that our customer service team has been able to support you every step of the way. It's wonderful to know that our explanations and guidance have been clear and helpful. Your positive feedback mean a lot to us! If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help!
Best regards,
Easify Team.
Installed this app today as I was looking for a seamless and better process for providing gift wrapping and offering a hand-written gift card with products and I spent several hours setting all of this up.
It looked great and I was really impressed with the app however I discovered an issue with the app. By linking a product with required options as a custom product option in this app (such as a custom message to hand-write on a gift card), this app was allowing it to be added to cart with no message field populated so it was not honouring the adding to cart process and requesting that required fields are populated first.
That itself wasn't really the issue though. It's an oversight by the app developers so I brought this to their attention only to spend 30+ ridiculously painful minutes of my life trying to explain what the issue was to a customer service rep who completely did not understand, grasp or get what I was saying - even with accompanying with screenshots and highlighting fields/problems. It was completely stupid and one big waste of my time.
So I am leaving this review to warn others that this app will add products to cart without required fields set (if you are linking an actual product to a custom option) and if you need support, it is absolutely abysmal - don't waste your time!
EDIT
Since writing this 1 star review, I was followed up my a product manager who was much competent and understanding of my issue who worked with me to find a way to achieve what I was trying to do.
We did identify an issue where you can't use non-product-linked custom options with products that are on discount however I believe that is one of the millions of bugs with Shopify itself rather than this app.
I am changing my 1 star review to a 5 star review as a result of this follow up dealing with competent members of their team that worked with me to find a solution for our store.
They also offered an extension to the trial as a result as well so great eventual service.
Your recent feedback has been invaluable to us, serving as a guiding light in our journey to enhance our customer service and elevate the quality of our app. Your initial insights provided us with a significant learning opportunity, prompting us to reflect and refine our approach.
With your revised feedback, we are further inspired to persist in our quest for improvement. Your candidness in pointing out areas for enhancement has been instrumental in our growth, and for that, we are sincerely grateful.
It brings us immense joy to know that our efforts have resulted in your satisfaction. Please know that the entire Easify team is dedicated to supporting you every step of the way. Your experience with our app is of paramount importance to us.
Once again, thank you for choosing Easify Product Options!
Best regards,
Easify Team.