Easify Custom Product Options

Dear Line & Stitch Owner,

We sincerely regret the issues you've encountered with our Easify Product Options app and take full responsibility for the impact this has had on your store.

For the majority of the concerns you raised, our team has made every effort to provide timely support and solutions each time you reached out. We acknowledge that our app still has room for improvement, and we are dedicated to making ongoing enhancements to better serve our users.

Regarding the last issue with the add-on price, we promptly investigated and informed you that the fix was completed within 24 hours. Unfortunately, it appears there was a misunderstanding, as you did not have received our notification email, leading to the impression that we had delayed in addressing it. We have since reached out multiple times to offer further assistance but did not receive a response from you.

We want to sincerely apologize once again for any confusion or frustration this may have caused. Your feedback is invaluable to us, and we appreciate your understanding.

Best regards,
Easify Team.

Dear NYC Bouquet Delivery Store Owner,

We sincerely apologize for the issues you've experienced with the Easify Product Options app. We've made several attempts to reach out and offer our assistance, but unfortunately, we haven't been able to connect. We truly hope you'll give us one more chance to address and resolve these concerns for you.

Your problem with the missing price on your order was due to the Add-on product being set to Draft in your setup, which prevented its associated price from being included. It was our mistake not to make the setup guide clearer for you. We would greatly appreciate the opportunity to review your setup to ensure everything is configured correctly and to prevent any similar issues.

Additionally, when you reported the problem, we were in the process of performing a brief upgrade to comply with Shopify’s requirements, which caused a minor downtime. However, this upgrade was not related to the missing price issue, which was solely due to the Add-on product being unpublished.

We understand that you might be frustrated with our app and may have doubts about our explanations. Please know that our entire team is dedicated to resolving this situation and we genuinely hope you’ll reconsider.

We are here to assist you and are committed to your satisfaction. Your feedback is invaluable to us, and we respect every customer who uses our app.

We look forward to hearing from you.

Best regards,
Easify Team.

Dear MO Recuerdos,

Thank you for your feedback, and we’re sorry for any confusion caused.

We would like to clarify that all features and plan limitations are clearly listed on our pricing page, in full compliance with Shopify’s policies. The option to set pricing is available on the paid plan, and we also offer a 14-day free trial so you can test this feature before subscribing.

We understand this may not have been clear during your experience, and we sincerely apologize for any misunderstanding.

If you’re open to it, we would truly appreciate another chance to assist you. Our team would be happy to guide you and help you get the most out of the app.

Best regards,
Easify team

Estimado MO Recuerdos,

Gracias por tu comentario y lamentamos cualquier confusión causada.

Nos gustaría aclarar que todas las funciones y limitaciones de los planes están claramente indicadas en nuestra página de precios, en cumplimiento con las políticas de Shopify. La opción de cambiar precios está disponible en el plan de pago, y también ofrecemos una prueba gratuita de 14 días para que puedas probar esta función antes de suscribirte.

Entendemos que esto pudo no haber quedado claro durante tu experiencia y pedimos disculpas por cualquier malentendido.

Si estás dispuesto, nos encantaría tener otra oportunidad para ayudarte. Nuestro equipo estará encantado de guiarte y asegurarse de que puedas aprovechar la aplicación al máximo.

Un saludo,
Easify team

Dear SAFRAN,

We're very sorry to hear about your experience.

We've actually tried reaching out to you several times regarding this issue but unfortunately haven't received a response yet. We'd really like the opportunity to investigate this properly, as this definitely isn't the experience we want you to have.

If you receive this message, could you please reply to our email at "laqbaqbi@gmail.com" or contact us through our live chat? We'll prioritize your case and work with you until it's resolved.

We truly appreciate your patience and hope to hear from you soon.

Easify team

Dear SANFINO Store Owner,

Thank you for your honest feedback. We're genuinely sorry our recent response time didn't meet your expectations, especially during this critical BFCM preparation period. We understand how important timely support is right now, and we apologize for letting you down.

The high traffic we're experiencing from merchants preparing for BFCM has impacted our response speed, but we want to assure you that we're actively scaling our support team to address this.

We'd truly appreciate the opportunity to provide you with the prompt, effective support you deserve. If you're willing to give us another chance, please start a new chat in the app - we'll prioritize your request and ensure you receive the quick assistance you need.

We hope to have the opportunity to properly support your BFCM success.

Best regards,
Easify Team.

Dear Sawinery Store Owner,

We’re truly sorry for the trouble you faced. The saving issue happened because HTML isn’t supported in the Option label field, and we completely understand how confusing and frustrating that must have been when it wasn’t made clear. That’s on us, and we’re already improving the app to prevent other merchants from running into the same problem.

We also noticed that you’ve moved to a variant swatch app. Since those apps are built to style Shopify’s existing variants — while Easify Product Options is designed to add entirely new options beyond Shopify’s defaults — it seems what you needed from the start may have been different from what our app provides. We realize this mismatch created difficulties and left you disappointed, and we’re genuinely sorry for that.

Even so, your feedback matters to us. It helps us make the app easier to understand and more reliable for everyone. If your store ever needs more advanced product options in the future — from text fields to add-on products and custom selectors — we’d be glad to support you personally and ensure things go smoothly.

We’d also be deeply grateful if you could reconsider the one-star review. Ratings mean a lot not only to us but also to other merchants deciding whether to try the app, and your feedback has already helped us improve.

Best regards,
Easify Team.

Hi there,

We're truly sorry to hear that your experience with Easify Product Options hasn't been helpful so far, and we appreciate you taking the time to share your feedback.

We’ve already reached out to you via email but haven’t received a response yet. We’d really love the opportunity to understand what’s going wrong—whether it’s a setup issue, a performance problem, or something else entirely.

If the setup feels overwhelming or the app runs slowly in the backend, just let us know—we’re more than happy to assist with full setup from A to Z. If the issue is that your product options are loading slowly on your storefront, we’ll dig in and do everything we can to optimize the speed for you.

We’re here to help, and you don’t have to figure things out alone. You can reach us anytime via the in-app live chat, and we’ll respond right away. If it’s easier, we can even schedule a 1:1 onboarding call or video meeting to walk through everything together.

We genuinely hope to hear back from you so we can turn things around for your store.

Best regards,
Easify Team.

Dear Healthy Homes Atlanta,

We’re heartbroken to read your 1-star review and learn about the struggles you’ve faced with our Easify Product Options app. Your frustration is completely understandable, and we’re so sorry for the time and effort you’ve lost due to these issues. This isn’t the experience we want for you, and we’re genuinely committed to making things right.

Our team reached out earlier to offer assistance, but we haven’t had the chance to connect with you yet. We’re reaching out again because we truly believe we can turn this around for you. To ensure you get the seamless experience you deserve, we’d love to personally set up all your option sets and troubleshoot any delays or glitches you’ve encountered. Your time is precious, and we want to take the burden off your shoulders completely.

Please give us the opportunity to make this right, and we’ll prioritize getting everything sorted for you. We’re here, ready to go the extra mile to restore your confidence in Easify and ensure it works perfectly for your needs.

With sincere apologies and a commitment to helping,

The Easify Team.

Dear Lamb’s Love Store Owner,

We’re truly sorry for the frustration you experienced with Easify Product Options, and we completely understand why this situation upset you.

When your product options didn’t appear correctly after installation, our technical team discovered that your theme doesn’t support app blocks, a feature that is often supported by most Shopify themes. Without this support, the options were displayed in a disorganized way that could confuse shoppers.

To prevent your live store from showing that layout issue, our specialist manually added a small code snippet so your options would display properly. This change was only to help your product options appear as intended. It doesn’t affect any other part of your store and can be safely removed anytime.

That said, we made a clear mistake by not informing you before applying the fix. Even though our goal was to protect your storefront, we should have communicated and asked for your approval first. You were absolutely right to expect that level of transparency, and we take full responsibility for missing that step. We’ve already addressed this internally to ensure every similar situation in the future gets your explicit confirmation before any edits are made.

Regarding being asked several times to leave a review, that was another oversight on our part. You were supported by multiple specialists, and each of them reached out without realizing others had already done so. We sincerely apologize for the repeated requests and have improved our process to prevent that from happening again.

We’d be grateful for another chance to make things right, to review your setup, remove any unwanted edits, and ensure your product options display exactly as you want them to.

Thank you again for giving Easify Product Options a try and for helping us learn and improve.

Best regards,
Easify Team.