Easify Product Options , 209 recenzji
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I just started using Easify but so far it is easy to navigate and I am not super techy so that is wonderful. I had an issue that required contacting customer support and Lich was such a great help. My problem was sorted easily. Thank you thank you.
Thank you so much for taking the time to share your experience with Easify Product Options app! It's fantastic to hear that you find our app easy to navigate, especially since we aim to create a user-friendly experience for everyone, regardless of tech expertise. Your positive feedback motivates us to enhance our app further and provide exceptional service. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to make your experience with the app as smooth as possible. Once again, thank you for choosing Easify, and we appreciate your valuable feedback.
Best regards,
Easify Team.
This is the best app ever!!!! Can't believe it offers unlimited option set and no watermark in free plan. Thank you so much!
Thank you so much for your incredibly kind words for our Easify Product Options app! It's awesome to hear that you're loving our app and that you're pleased with the unlimited option set and no watermark in the free plan. Your support means the world to us and motivates us to keep delivering the best experience possible. If you ever have any questions or suggestions, feel free to drop us a line. Thanks again for choosing us!
Best regards,
Easify Team.
The only application of its type that does everything you would want. Excellent support, very fast, responsive and able to come up with custom solutions. Highly recommended.
Thank you so much for your fantastic review! We're delighted to hear that our Easify Product Options app meets your needs and that you've had a great experience with our support team. Your recommendation means a lot to us. If you ever need further assistance or have any suggestions, please feel free to reach out. We're here to help!
Best regards,
Easify Team.
I recently needed the ability to allow for various products in various amounts to be bundled into one package for purchase. Violette patiently and diligently worked with me on setting this up. Easify is a unique app and customer service is the best.
Thank you so much for taking the time to share your experience with Easify Product Options! We're thrilled to hear that Violette was able to assist you effectively in setting up options to meet your needs. Providing top-notch customer service is one of our priorities, and it's wonderful to know that it made a difference for you. If you ever have any more questions or need further assistance, don't hesitate to reach out. We appreciate your support!
Best regards,
Easify Team.
I had a big issue with them making me to uninstall the app, but they went above and beyond to fix the issue so they deserve a new chance.
I highly recommend this app and their customer support.
Dear DivaSilver Store Owner,
We sincerely apologize for the inconvenience caused by the recent issue with our app. We understand the frustration it may have caused for your store, and we want to assure you that addressing this matter is our top priority.
Our team has thoroughly investigated the issue and has taken immediate steps to rectify it. Prior to receiving your review, we have already implemented necessary fixes. Allow me to provide a brief overview of the issue encountered by your store, while detailed information has been sent to you via email.
One of our recent updates inadvertently conflicted with your theme, preventing our app from loading properly. Additionally, a feature within our app temporarily blocked certain page elements until full loading, exacerbating the issue on your site. We acknowledge our oversight in not conducting thorough compatibility checks before releasing the update and have since learned valuable lessons from this incident.
We are committed to making things right and regaining your trust. Your feedback is invaluable to us, and we welcome any suggestions or ideas on how we can improve your experience and ensure your satisfaction.
As mentioned, we have already reached out to you via email. Kindly review it at your earliest convenience, and we eagerly await the opportunity to connect with you further.
Thank you for your understanding and patience as we work to resolve this matter.
Best regards,
Easify Team.
Installed this app today as I was looking for a seamless and better process for providing gift wrapping and offering a hand-written gift card with products and I spent several hours setting all of this up.
It looked great and I was really impressed with the app however I discovered an issue with the app. By linking a product with required options as a custom product option in this app (such as a custom message to hand-write on a gift card), this app was allowing it to be added to cart with no message field populated so it was not honouring the adding to cart process and requesting that required fields are populated first.
That itself wasn't really the issue though. It's an oversight by the app developers so I brought this to their attention only to spend 30+ ridiculously painful minutes of my life trying to explain what the issue was to a customer service rep who completely did not understand, grasp or get what I was saying - even with accompanying with screenshots and highlighting fields/problems. It was completely stupid and one big waste of my time.
So I am leaving this review to warn others that this app will add products to cart without required fields set (if you are linking an actual product to a custom option) and if you need support, it is absolutely abysmal - don't waste your time!
EDIT
Since writing this 1 star review, I was followed up my a product manager who was much competent and understanding of my issue who worked with me to find a way to achieve what I was trying to do.
We did identify an issue where you can't use non-product-linked custom options with products that are on discount however I believe that is one of the millions of bugs with Shopify itself rather than this app.
I am changing my 1 star review to a 5 star review as a result of this follow up dealing with competent members of their team that worked with me to find a solution for our store.
They also offered an extension to the trial as a result as well so great eventual service.
Your recent feedback has been invaluable to us, serving as a guiding light in our journey to enhance our customer service and elevate the quality of our app. Your initial insights provided us with a significant learning opportunity, prompting us to reflect and refine our approach.
With your revised feedback, we are further inspired to persist in our quest for improvement. Your candidness in pointing out areas for enhancement has been instrumental in our growth, and for that, we are sincerely grateful.
It brings us immense joy to know that our efforts have resulted in your satisfaction. Please know that the entire Easify team is dedicated to supporting you every step of the way. Your experience with our app is of paramount importance to us.
Once again, thank you for choosing Easify Product Options!
Best regards,
Easify Team.
Violette and Net with Easify are outstanding. Easify has the best customer service I have ever had the experience of working with. I was pushed for time with a product launch that I had to meet a deadline for and the Easify app was part of our strategy for the launch and they helped me get everything figured out extremely fast.
You can count on Easify! :)
Thank you so much for your fantastic review! We're delighted to hear that Violette and Net were able to assist you effectively, especially during such a crucial time. It's wonderful to know that Easify Product Options played a key role in your successful product launch. Your kind words about our customer service mean the world to us. If you need any further assistance or have more projects in the future, we're here to help. Thanks again for trusting Easify!
Best regards,
Easify Team.
Save yourself time, money and stress - I was just about to spend a lot of money on a custom coded app as nothing on the shopify store did what we wanted. I had all but given up and then by chance and frankly put off by the app's logo I downloaded it.
If you need to link directly to stock, need a Qty per option or just want the app to look great then this is for you. Also they seem very proactive in updating where the current app we use is hardly every updated. Great Job
Thank you so much for taking the time to share your experience with our Easify Product Options app! It's fantastic to know that we could save you time, money, and stress by providing a solution that met your specific needs. Your satisfaction is our top priority, and we'll continue working hard to provide you with a seamless and effective experience. Once again, thank you for choosing our app, and for your thoughtful review. If you ever have any questions or suggestions, please feel free to reach out to us. We're here to help!
Best regards,
Easify Team.
I spent the whole day trying to find a suitable app that would allow me to do product variants simply the way I wanted and they were all so confusing until I found this app. I was gobsmacked at how easy this one is for a novice to use. I came up against a hurdle when trying to assign an image swatch that would show as the main image when pressing the button but HOA from the support team contacted me quickly and fixed the problems for me with little fuss additionally offering me advice. Great app, great customer service 10/10
Thank you so much for your kind words and for taking the time to share your experience with Easify Product Options app! Providing excellent customer service is a key aspect of our commitment, and it's rewarding to see that reflected in your review. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our top priority, and we look forward to serving you in the future. Thank you once again for choosing our app and for sharing your positive feedback!
Best regards,
Easify Team.
I'm just using the Free Version, but I had an issue with info on packing slips... I reached out to support, and Lich solved the problem in under 5 minutes! Can't beat that kind of tech support.
Love to try the paid version but it's too expensive for me right now.
Thank you so much for taking the time to share your experience with our Easify Product Options app! We're delighted to hear that Lich from our support team was able to swiftly resolve the issue you encountered with packing slip information. We strive to provide top-notch tech support, and it's fantastic to know that we met your expectations. If there's anything else we can assist you with or if you have any suggestions, please don't hesitate to let us know. We value your feedback, and we're here to ensure you have the best experience possible with our app. Thank you once again for choosing our app, and we look forward to serving you in the future.
Best regards,
Easify Team.