Easify Custom Product Options
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
Recenzje (1 021)
Zawęź
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Według oceny
Good support
God Near UNUSABLE -
You cannot save the simplest the edit or revision without waiting 10 mins - refreshing - and then doing it again.
Every time I use this app (when it works its good) I end up wasting an entire 10 hours to make one subset
Dear Healthy Homes Atlanta,
We’re heartbroken to read your 1-star review and learn about the struggles you’ve faced with our Easify Product Options app. Your frustration is completely understandable, and we’re so sorry for the time and effort you’ve lost due to these issues. This isn’t the experience we want for you, and we’re genuinely committed to making things right.
Our team reached out earlier to offer assistance, but we haven’t had the chance to connect with you yet. We’re reaching out again because we truly believe we can turn this around for you. To ensure you get the seamless experience you deserve, we’d love to personally set up all your option sets and troubleshoot any delays or glitches you’ve encountered. Your time is precious, and we want to take the burden off your shoulders completely.
Please give us the opportunity to make this right, and we’ll prioritize getting everything sorted for you. We’re here, ready to go the extra mile to restore your confidence in Easify and ensure it works perfectly for your needs.
With sincere apologies and a commitment to helping,
The Easify Team.
Tried this app hoping it would simplify product options, but it fails to update add-ons or custom options when variants change — a basic requirement. Spent a lot of time troubleshooting with no resolution. Support was slow and not helpful. Other glowing reviews seem suspicious, considering how unreliable the app is. Wouldn’t recommend.
Dear Coco Leni Store Owner,
Thank you for using Easify Product Options and for giving us the opportunity to support your store.
We know things didn’t start off perfectly, and we truly appreciate your patience as we worked through the issues together. Since then, our team has done everything we can to help resolve each problem you encountered, and we’ve been here for every follow-up request you made, always happy to assist.
If there’s anything else you need, now or in the future, just let us know, we’re always ready to help, instantly.
If your experience with the app has improved, we’d be incredibly grateful if you’d consider updating your review. It would not only mean a lot to our team, but also help other merchants see the kind of ongoing support and care they can expect from us.
Thanks again for being with us. We're here whenever you need.
Warm regards,
Easify Team.
Uninstalled this App and still charging?!
They were unable to make it compatible to Pagefly Pagebuilder - even after paying for the programming service.
It left a mess - so we had to uninstall it. Yet they are still charging the monthly fee?
We’re truly sorry to hear about your experience and completely understand how frustrating this situation has been. Our team genuinely wants to make things right and has already reached out to you via email with a proposed solution, we’re just waiting for your go-ahead so we can assist as soon as possible.
We’d also like to clarify a common misunderstanding: app charges are processed directly by Shopify, not by us. While we don’t have control over billing, we’ve explained everything in more detail in our email and are more than willing to support you in resolving the issue.
Your feedback is incredibly important to us, and we’d truly appreciate the chance to turn this around for you. Please feel free to reply to our email whenever you're ready, we’re here and happy to help in any way we can.
Best regards,
Easify Team.
UPDATED REVIEW
Since my initial review I have had a poor experience with the Easify app. After weeks of troubleshooting a basic function of the app, having my case passed around 3 or 4 agents, the dev team has given up trying to solve my issue (when an add-on was deleted from the cart, its monetary value stayed behind in the cart, creating an incorrect and misleading total). Unfortunately, after much work has already taken place, I have deleted the app before I was ever able to make it live and requested a refund.
I gave the dev team as much time (weeks) and support as I could, but ultimately the app doesn't seem ready for all customers if it can't perform a basic function like being able to delete add-ons from the cart without issue. Support team tried their best, but their devs let them down.
Thank you so much for taking the time to share your experience! We're really happy to hear that Easify Product Options provided the solution you were looking for. We’ve put a lot of thought into making the app flexible yet easy to use, so it’s great to know the conditional logic and variant integration worked seamlessly for you.
We’re also glad Anne was able to assist you quickly with your setup. She’s dedicated to making sure our users get the support they need without any hassle, and your kind words will definitely make her day.
If you ever have more questions, need assistance, or even have ideas for new features, don’t hesitate to reach out. We’re always here to help and love hearing from users like you. Thanks again for choosing Easify!
Best regards,
Easify Team.
This app will affect the display of prices on the website. It will take 1-2 days to fix it. Objective evaluation.
Dear Petsonalise Store Owner,
We're truly sorry that the issue with the price display caused trouble for your store. We understand how important it is for everything to work smoothly, especially when it comes to something as critical as pricing.
As soon as we saw your feedback, we reached out to you directly and did our best to resolve the issue as quickly as possible. Our team always takes feedback seriously, and your situation was no exception. We're grateful you gave us the chance to step in and help.
We hope that things are now working well on your end, and if there’s anything else you need, even small adjustments or questions, we’re just a message away.
If you feel that your experience with the app and our support has changed for the better, we’d deeply appreciate it if you would consider updating your review. Reviews can be a powerful way to help other merchants discover tools they can trust, and hearing that we were able to make things right would truly mean a lot to our team.
Thank you again for giving Easify Product Options a try, and for the opportunity to support you.
Best regards,
Easify Team.
While Easify’s customer support is exceptional, unfortunately, that doesn't make up for the fact that the application itself is highly unstable, filled with critical bugs, and simply not reliable for a professional e-commerce store.
For over two months, I have been in a constant back-and-forth with their team, reporting issues that they would fix, only for even more serious bugs to appear. I genuinely felt like I was acting as a tester for their app, rather than using a fully developed and stable product.
At one point, I was even willing to remove my purchased and installed Shopify theme, believing that the excessive bugs were due to a compatibility issue with Easify. However, after switching to another app, all issues were resolved, proving that the root problem was indeed Easify’s unstable core functionality.
Major Bugs Encountered (Critical for User Trust & Store Credibility)
Severe pricing and cart issues that make the store look like a scam
* The price displayed on the product page does not match the price in the cart.
* The cart shows a total of zero, even when products are added.
* The "Add to Cart" button gets stuck on a loading loop, preventing purchases.
* The cart total sometimes remains even when all products are removed.
* The cart counter in the header does not match the actual cart quantity.
Checkout & Ordering Issues
* Custom options do not appear in the cart for products with a minimum order quantity.
* The Edit button for cart items does not appear, even though it's enabled.
Unwanted & Broken Display Elements
* The wholesale pricing table appears on pages where it shouldn’t.
* Discount text appears in the cart for products that don’t have discounts.
* Custom options appear as standalone products in “You may also like” and “Recently viewed” sections.
Inconsistent UX After Clicking "Add to Cart"
* On some pages, a pop-up modal appears instead of a redirect to the cart.
* On others, the button remains stuck on loading and never adds the product.
Dynamic Pricing & Custom Options Failing
* Product prices do not update dynamically when Easify add-ons are selected.
* Wholesale pricing table disappears on some product pages.
I tried everything to make this work. I invested time, patience, and effort, thinking the bugs would eventually be resolved, but every fix led to more issues. In the end, I had to switch to another app and redo my entire setup because Easify simply wasn’t stable enough.
If you need a reliable, bug-free solution for product customization, I strongly do not recommend this app. It’s a nightmare to maintain, and the risks of it breaking your store are simply not worth it.
Thank you so much for sharing your experience with Easify Product Options! We’re absolutely thrilled to hear that you’re enjoying the app and that it’s been a positive addition to your store.
Your kind words about our attention to users and commitment to making things smooth and hassle-free mean a lot to us. We genuinely strive to put our users first, so it’s rewarding to know that our efforts are reflected in your experience.
If there’s ever anything else we can do to assist you, please don’t hesitate to reach out. We’re here to help every step of the way!
Best regards,
Easify Team.
BEWARE!!!!!
This is the worst app ever, period. I had used it for over 6 months and have lost so many businesses because of it. I have over 100 different option sets so migrating to another app means many many days of precious time and hard work lost to no avail.
1. It's very buggy and slow and hard to use. You literally have to save your work every 10 seconds other wise it may get lost.
2. It's not compatible with the native shopify environment, which means you will get lots of systematic bugs using this app and will lose a lot of customers.
3. It has issue with currency conversion. For example, if I have a customer in Japan and my product is priced in japanese yen for that customer, let's say 15000 yen. when that customer proceeds to checkout, he will be charged $15000 USD instead of $100 USD after conversion. For this reason I have lost a lot of clients.
4. The add on price function doesn't work right, which means the customers wont be charged for the add on prices at checkout. customer service offered to have it fixed for me for all listings in less than 24 hours but it's been three days now and I never heard from them again.
5. the app is too poorly written that it slows your website speed. run a test at pagespeed and you will see what I mean.
Final verdict, avoid this app before you make commitment in it.
Dear Line & Stitch Owner,
We sincerely regret the issues you've encountered with our Easify Product Options app and take full responsibility for the impact this has had on your store.
For the majority of the concerns you raised, our team has made every effort to provide timely support and solutions each time you reached out. We acknowledge that our app still has room for improvement, and we are dedicated to making ongoing enhancements to better serve our users.
Regarding the last issue with the add-on price, we promptly investigated and informed you that the fix was completed within 24 hours. Unfortunately, it appears there was a misunderstanding, as you did not have received our notification email, leading to the impression that we had delayed in addressing it. We have since reached out multiple times to offer further assistance but did not receive a response from you.
We want to sincerely apologize once again for any confusion or frustration this may have caused. Your feedback is invaluable to us, and we appreciate your understanding.
Best regards,
Easify Team.
I was using paid version of this app. The file upload started injecting a long url link with their app information on my checkout page where the file name should be. Huge privacy issue and confusing for my customers. Their support said it's not their problem to fix, it's Shopifys. Took 3 days of them not understanding English or my problem to tell me they won't fix it. I'm leaving Shopify as support for Shopify apps is terrible and developers in other countries don't understand English or fix their broken apps.
Hi Pet Bestie Store Owner,
Thank you for taking the time to share your feedback, and we sincerely apologize for the challenges you’ve faced with the Easify Product Options app. We truly value your input and are genuinely disappointed that our previous attempts to address your needs haven’t fully met your expectations.
Please understand that there are certain limitations within Shopify that restrict our ability to customize the checkout page fully. We’re always striving to find solutions, but these constraints can make it difficult at times. We encourage you to explore our other product options apps as they may have similar limitations due to the platform's framework.
I also recognize there may have been some misunderstandings during our discussions, and I apologize for any confusion that caused. We’re committed to improving our communication and ensuring clarity moving forward.
We would greatly appreciate the opportunity to continue working with you. Our Product Owner has reached out to clarify your issues and to discuss the best possible solutions we can provide. Your satisfaction is important to us, and we genuinely want to make things right.
Thank you for considering our request, and we hope to hear from you soon.
Best regards,
Easify Team.
I ran into a lot of problems with this app. The cart wouldn't remove variants, and it kept adding the first variant option in the cart when selecting multiple variant, which was frustrating. I set the increment value to 12 units, but some variant didn’t follow this setting and showed wrong quantity in the cart. After struggling to set everything up, I gave up and started looking for another app. There were just too many issues, and I felt like this app needs testing and improvement. Consider different app before installing this one.
Dear Waycap INC Store Owner,
It appears there was a misunderstanding regarding Easify Product Options app's functionality. Our app is designed to add custom options to products without altering the original Shopify variants.
For the solution you're seeking - allowing customers to select varying quantities for each Shopify variant - a Bulk Order app would be more suitable. Using our app for this purpose may have caused the issues you experienced, as it's not built to handle variant quantities in that way.
We deeply value your feedback, as it helps us enhance our services and guide users effectively. If you feel it’s fair, we kindly ask you to reconsider your review, as it impacts how other merchants view our app and the trust they place in our solutions.
Should you have future needs related to custom product options, we’d be delighted to assist you and ensure you have a seamless and positive experience. Please don’t hesitate to reach out with any questions or if there’s anything we can do to support you.
Best regards,
Easify Team.
This is the worst app I have ever used in my life. All the time I spent setting up this app feels like a complete waste. So many errors—literally dozens of them. Even the basic functions don’t work. Today, my customer made a payment, but the options I set through this app were not reflected during checkout, so I had to send the product at a loss. I can’t believe such a ridiculous situation is happening! And when I tried to report this critical error, I couldn’t even access the app. This is by far the worst, absolutely the worst service I’ve ever experienced.
Dear NYC Bouquet Delivery Store Owner,
We sincerely apologize for the issues you've experienced with the Easify Product Options app. We've made several attempts to reach out and offer our assistance, but unfortunately, we haven't been able to connect. We truly hope you'll give us one more chance to address and resolve these concerns for you.
Your problem with the missing price on your order was due to the Add-on product being set to Draft in your setup, which prevented its associated price from being included. It was our mistake not to make the setup guide clearer for you. We would greatly appreciate the opportunity to review your setup to ensure everything is configured correctly and to prevent any similar issues.
Additionally, when you reported the problem, we were in the process of performing a brief upgrade to comply with Shopify’s requirements, which caused a minor downtime. However, this upgrade was not related to the missing price issue, which was solely due to the Add-on product being unpublished.
We understand that you might be frustrated with our app and may have doubts about our explanations. Please know that our entire team is dedicated to resolving this situation and we genuinely hope you’ll reconsider.
We are here to assist you and are committed to your satisfaction. Your feedback is invaluable to us, and we respect every customer who uses our app.
We look forward to hearing from you.
Best regards,
Easify Team.