Easify Custom Product Options
Spełnia nasze najwyższe standardy w zakresie wydajności, projektu i integracji. Dowiedz się więcej Otwiera się w nowym oknie
Recenzje (1 940)
Zawęź
-
Według oceny
We had serious issues with this app. It glitched and failed to charge customers additional fees for certain product options. Unfortunately, it took us weeks to notice, resulting in over $1,000 in lost revenue.
After reporting the issue, the team acknowledged a problem in their code and said they had fixed it, but it reappeared later. The second time, we caught it quickly and reached out again. They claimed it was resolved, but it wasn’t.
We also experienced other issues where some listings would break. I asked if it might be related to our theme, but didn’t get any clear answers.
Overall, this app caused us lost revenue, wasted time, and unnecessary stress. When I asked for a refund (given the losses caused by their glitch), they ignored the request. At this point, I don’t trust either the app or the team.
I rarely leave negative reviews, but in this case, I feel it’s necessary to warn others.
stopped working suddenly after months of use - all customizations lost for customers upon adding to cart. We had to do a lot of back and forth to get their customization requests after the fact since they didn't come through during checkout.
Dear KI Home Store Owner,
Your review about lost customizations immediately got our full attention. We know that when this feature fails, it is more than just a technical issue. It affects the trust your customers place in your store, and we take that very seriously.
We are truly sorry for the frustration and extra work this caused as you had to manually track down orders. You deserved a smoother experience, and we are committed to making it right.
However, our support team hasn’t received any contact from your store during the time this issue occurred. This matters because, without real-time reports, we cannot see what happened on your end or fix it before it impacts your business.
Since Easify Product Options worked for your store for months, something likely changed in your setup. Here are the most common causes we’ve seen in similar cases:
- Theme change: After switching to a new theme, the app needs to be reactivated for that theme to function properly.
- New app installation: Some apps can conflict with Easify by modifying shared scripts or elements.
- Checkout customization: Custom code or checkout setting changes can sometimes interrupt how product options transfer to the cart.
- Or a potential issue within our app that appeared under a specific condition in your store, which we can only verify by reviewing your setup.
We’d really appreciate your help in finding the exact cause. Please contact us via our 24/7 In-app Live Chat. We will:
- Immediately review your store’s setup to identify the root cause.
- Fix it right away if it’s related to Easify Product Options.
- Offer compensation if the issue was caused by our app.
We never want any merchant to face this kind of problem. The only reason we couldn’t help sooner is that we weren’t aware of it. Please give us the opportunity to investigate and make things right for you.
Sincerely,
Easify Team.
I’m very disappointed with this app and the experience I’ve had with Easify Custom Product Options. I installed it specifically for its personalization/live preview feature, which was supposed to let customers see their personalized designs or text updates in real time. Unfortunately, this feature never worked properly from the start.
I tried multiple times to configure it according to their documentation and even reached out to support, but the response was slow and unhelpful. Instead of actually fixing the issue, they just kept suggesting the same basic steps that I’d already tried. The “live personalization preview” function — which is one of their main selling points — simply does not work as advertised.
What’s worse is that they continue to charge me for the paid plan even though the main function I needed doesn’t work at all. There’s no compensation, no refund, and no accountability. I expected better transparency and support, especially from an app that claims to provide advanced customization tools.
Overall, this has been a waste of both time and money. I’ve had to switch to another app just to get basic functionality working. If you’re considering Easify for its personalization or live preview feature, don’t bother - it’s unreliable and you’ll just end up frustrated.
Dear Giftz Unique Store Owner,
We’re truly sorry to hear about your experience with Easify Product Options, especially regarding the Live Preview feature. We completely understand how important this function is for stores offering personalized products.
We’ve thoroughly reviewed your experience and would like to explain what occurred, to help clear up any misunderstanding:
- September 10: You contacted us about Live Preview not displaying properly.
- September 11: Our team found a conflict between your theme and the app, fixed it right away, and even sent you a video showing that the Live Preview was working perfectly after the fix.
- September 12: We followed up to confirm if everything was fine, but didn’t receive a response.
- October 18 (5 weeks later): You reached out again, and upon checking, we found Live Preview was turned off in your setup, which caused it not to display.
Even though your refund request came after our 30-day money-back period, we still agreed to proceed.
However, when we verified the payment, there was no transaction from your store, which meant we couldn’t process the refund.
We emailed several times to clarify and find a fair solution but didn’t receive a response.
We truly value every user’s experience and always strive to provide quick, transparent support. The Live Preview feature is actively used by thousands of merchants, and we’d be happy to help you set it up again correctly if you’d like to give Easify another try.
Please reach us directly via the in-app live chat anytime, our team is available 24/7 and ready to assist you immediately.
Best regards,
Easify Team.
Zero is not an option. After confronting them about fraudulent activity, by bots following the installation of their product, they begrudgingly acknowledged the problem. Then, proceeded to convince me i only needed the super duper fix they implemented. Also promising discounts, etc
Further edit. Now has caused a “card transform function fail” Shopify says notify developer. They should only waste another day of my life I’ve this
I relented allowed them to "fix" it. was immediately charged again, but nothing works.
I would trust a trust a cat to babysit a pet mouse before ever trusting these people again.
Email chain available on request at dan@dwoprinting.com. Dealing with these people is ridiculous.
Even after basic functionality is restored additional cost customizations don't work. I refuse to deal with another email from this clown show
Further edit. One day after reinstallation the fraudulent orders have restarted on products modified by easify.
Dear DWO Services Printing store owner,
We're truly sorry for all the trouble you've experienced, we understand how frustrating this must have been, and we’ve never taken your concerns lightly.
About the unexpected orders:
When you enabled the Price Add-on feature, Easify Product Options generated associated products in your store to handle pricing logic. This is a common method used by many product options apps. Unfortunately, low-priced products (whether created by apps or not) can sometimes attract bot-generated spam orders — an issue that’s beyond the control of any single app.
That said, we absolutely understood how serious the situation was for your store. That’s why we immediately helped you switch to our new version of the Price Add-on, which doesn’t rely on auto-generated products anymore. From what we checked, the new setup is working as expected, and we believe this is currently the most effective solution to prevent further spam orders from bots.
Although this issue was outside our control, we still offered you a discount — not because we had to, but because we genuinely care. Your experience matters to us. We also followed up via email, hoping to continue supporting you, but didn’t hear back.
About the charge:
It was processed because the trial ended while the app remained installed. Shopify handles all billing directly, and we don’t have control over charges or cancellations. We sincerely hope for your understanding.
We’re here to help, not to waste your time. If you're willing to give it one more shot, we’d love the opportunity to make things right. Just reach out via our in-app live chat anytime, and we’ll be ready.
Best regards,
Easify Team.
Does not work for basic color switch scenario. Support unable to help and just provide links to demo tutorial which are useless.
Poor app, the service takes a very long time to respond.
Dear SANFINO Store Owner,
Thank you for your honest feedback. We're genuinely sorry our recent response time didn't meet your expectations, especially during this critical BFCM preparation period. We understand how important timely support is right now, and we apologize for letting you down.
The high traffic we're experiencing from merchants preparing for BFCM has impacted our response speed, but we want to assure you that we're actively scaling our support team to address this.
We'd truly appreciate the opportunity to provide you with the prompt, effective support you deserve. If you're willing to give us another chance, please start a new chat in the app - we'll prioritize your request and ensure you receive the quick assistance you need.
We hope to have the opportunity to properly support your BFCM success.
Best regards,
Easify Team.
Mari,
TY for fixing.
Happy to give feedback any other time, however this was the first time we used your app, and it failed first time.
Hopefully we have better results if we move fwd.
Many Thanks
Kind Regards
Soccerchili.com Customer Service
Soccerchili.com
Telephone: 952.926.2550
I installed this app to create visual product options, but it completely messed up my existing product options. The app duplicated and rearranged my option layout — for example, my "Type" and "Frame Color" selections were merged together in a confusing way, showing multiple overlapping image swatches.
What’s worse, the developer added custom code directly into my theme without asking for permission. That’s not acceptable — theme edits should always require approval, especially when it affects storefront display. I can’t recommend this app based on my experience.
On the positive side, their customer support replies very promptly — but every time they respond, they also ask me to leave a review. That might explain why there are so many reviews for this app.
the support team is responsive, but the app itself caused problems for my store setup.
Dear Lamb’s Love Store Owner,
We’re truly sorry for the frustration you experienced with Easify Product Options, and we completely understand why this situation upset you.
When your product options didn’t appear correctly after installation, our technical team discovered that your theme doesn’t support app blocks, a feature that is often supported by most Shopify themes. Without this support, the options were displayed in a disorganized way that could confuse shoppers.
To prevent your live store from showing that layout issue, our specialist manually added a small code snippet so your options would display properly. This change was only to help your product options appear as intended. It doesn’t affect any other part of your store and can be safely removed anytime.
That said, we made a clear mistake by not informing you before applying the fix. Even though our goal was to protect your storefront, we should have communicated and asked for your approval first. You were absolutely right to expect that level of transparency, and we take full responsibility for missing that step. We’ve already addressed this internally to ensure every similar situation in the future gets your explicit confirmation before any edits are made.
Regarding being asked several times to leave a review, that was another oversight on our part. You were supported by multiple specialists, and each of them reached out without realizing others had already done so. We sincerely apologize for the repeated requests and have improved our process to prevent that from happening again.
We’d be grateful for another chance to make things right, to review your setup, remove any unwanted edits, and ensure your product options display exactly as you want them to.
Thank you again for giving Easify Product Options a try and for helping us learn and improve.
Best regards,
Easify Team.
App still charging me after uninstalling and unsubscribing.
Hi Joe & Oli Store,
We're truly sorry to hear about the frustration, and we completely understand how concerning unexpected charges can be.
To clarify, all app charges on Shopify are handled directly by Shopify’s billing system. As app developers, we don’t have access to charge or refund merchants directly. If the free trial has ended and the app is then uninstalled or unsubscribed, Shopify may still apply the charge for the full billing cycle. You can find more details about how this works in Shopify’s official billing guide at: https://shopify.dev/docs/apps/launch/billing/subscription-billing.
That said, we want to assure you that Easify Product Options offers a special refund policy within 30 days from installation for merchants who no longer wish to use the app. You’re definitely eligible, simply contact us via our 24/7 in-app live chat and we’ll gladly assist you with the refund.
We’ve also reached out via email but haven’t received a response yet. We’d really appreciate the opportunity to connect and resolve this for you, we’re here to help and would love to make things right.
Best regards,
Easify Team.
running too slow, not useful
Hi there,
We're truly sorry to hear that your experience with Easify Product Options hasn't been helpful so far, and we appreciate you taking the time to share your feedback.
We’ve already reached out to you via email but haven’t received a response yet. We’d really love the opportunity to understand what’s going wrong—whether it’s a setup issue, a performance problem, or something else entirely.
If the setup feels overwhelming or the app runs slowly in the backend, just let us know—we’re more than happy to assist with full setup from A to Z. If the issue is that your product options are loading slowly on your storefront, we’ll dig in and do everything we can to optimize the speed for you.
We’re here to help, and you don’t have to figure things out alone. You can reach us anytime via the in-app live chat, and we’ll respond right away. If it’s easier, we can even schedule a 1:1 onboarding call or video meeting to walk through everything together.
We genuinely hope to hear back from you so we can turn things around for your store.
Best regards,
Easify Team.