Easify Product Options Variant
Uppfyller Shopifys högsta kvalitetsstandarder när det gäller hastighet, enkelhet och värde för handlaren
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Installed this app today as I was looking for a seamless and better process for providing gift wrapping and offering a hand-written gift card with products and I spent several hours setting all of this up.
It looked great and I was really impressed with the app however I discovered an issue with the app. By linking a product with required options as a custom product option in this app (such as a custom message to hand-write on a gift card), this app was allowing it to be added to cart with no message field populated so it was not honouring the adding to cart process and requesting that required fields are populated first.
That itself wasn't really the issue though. It's an oversight by the app developers so I brought this to their attention only to spend 30+ ridiculously painful minutes of my life trying to explain what the issue was to a customer service rep who completely did not understand, grasp or get what I was saying - even with accompanying with screenshots and highlighting fields/problems. It was completely stupid and one big waste of my time.
So I am leaving this review to warn others that this app will add products to cart without required fields set (if you are linking an actual product to a custom option) and if you need support, it is absolutely abysmal - don't waste your time!
EDIT
Since writing this 1 star review, I was followed up my a product manager who was much competent and understanding of my issue who worked with me to find a way to achieve what I was trying to do.
We did identify an issue where you can't use non-product-linked custom options with products that are on discount however I believe that is one of the millions of bugs with Shopify itself rather than this app.
I am changing my 1 star review to a 5 star review as a result of this follow up dealing with competent members of their team that worked with me to find a solution for our store.
They also offered an extension to the trial as a result as well so great eventual service.
Your recent feedback has been invaluable to us, serving as a guiding light in our journey to enhance our customer service and elevate the quality of our app. Your initial insights provided us with a significant learning opportunity, prompting us to reflect and refine our approach.
With your revised feedback, we are further inspired to persist in our quest for improvement. Your candidness in pointing out areas for enhancement has been instrumental in our growth, and for that, we are sincerely grateful.
It brings us immense joy to know that our efforts have resulted in your satisfaction. Please know that the entire Easify team is dedicated to supporting you every step of the way. Your experience with our app is of paramount importance to us.
Once again, thank you for choosing Easify Product Options!
Best regards,
Easify Team.
Great App. Plenty of customisation options with lots of flexibility. I've been a pro user for a little while now and it's saved me so much time and effort. I recently contacted support for some help customising the packing slip with Easify options and Violette got back to me with some helpful guides and I had the templates customised and tested within 15 minutes.
Thank you for your glowing review! We are especially pleased to hear about your positive experience with our support team, particularly with Violette's quick and helpful assistance in customizing your packing slip with Easify Product Options. We strive to provide top-notch support and are delighted that you were able to get your templates customized and tested so efficiently. Your feedback is truly appreciated, and we look forward to continuing to meet and exceed your expectations.
Best regards,
Easify Team.
bien
Merci beaucoup pour votre merveilleuse évaluation ! Nous sommes ravis d'apprendre que vous appréciez l'application Easify Product Options et qu'elle est bénéfique pour votre boutique.
Vos commentaires sont très importants pour nous et motivent notre équipe à continuer d'offrir un excellent service et à améliorer nos fonctionnalités. Si vous avez des questions ou besoin d'assistance, n'hésitez pas à nous contacter.
Merci encore d'avoir choisi Easify !
Cordialement,
L'équipe Easify.
I have just started using this app and the customer service team have been so helpful, quick and efficient with fixing any issues in my theme. Great customer experience and user experience so far!
Useful app with diverse options, well completed documentation for every issue you could find a solution, the support team is also very helpful !
Thank you so much for your positive feedback! We're thrilled to hear that you find our Easify Product Options app useful and appreciate the diversity of options we offer. It's great to know that our documentation has been helpful and that our support team has been able to assist you. If you have any further suggestions or need assistance, please don't hesitate to reach out. We're always here to help!
Best regards,
Easify Team.
It has been a great experience to add this app to my website! The app is easy to navigate and its features have significantly improved my store.
The level of customer service is great. On a weekend, I encountered a critical issue and they went above and beyond to help me.
Highly recommended!
Thank you so much for your fantastic review! It's great to hear that adding Easify Product Options to your website has been a positive experience and that our app's features have made a significant improvement to your store. Your recommendation means a lot to us. If you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We're here to support you and your store's success!
Best regards,
Easify Team.
This app is easy to use and exactly what I was looking for to link POD products to appear as one listing. When I needed help with a technical issue, Violette was SO helpful! She walked me through how to fix the issue quickly. Highly recommend!
Thank you for your fantastic review! We're delighted to hear that our Easify Product Options app meets your needs for linking POD products as one listing and that you find it easy to use. It's wonderful to know that Violette could assist you quickly and effectively with your technical issue. Your recommendation means a lot to us. If you ever need further assistance or have any suggestions, please don't hesitate to reach out. We're here to help! Thanks again for choosing Easify!
Best regards,
Easify Team.
the customer support very good and fast
Thank you so much for your thoughtful review! We’re thrilled to hear that our customer support team provided you with the fast and reliable assistance you needed. Your satisfaction is incredibly important to us, and we always strive to deliver prompt and effective support to help you get the most out of the Easify Product Options app.
Our team is dedicated to ensuring that every user has a smooth experience, whether it's setting up options or addressing any questions that may arise. It’s wonderful to know that we’ve met your expectations in this regard.
Please don’t hesitate to reach out if you have any further questions or if there’s anything else we can assist you with. We’re always here to help and support you as you continue to use our app.
Thank you again for your feedback and for choosing Easify!
Best regards,
Easify Team.
A game changer app that I couldn't recommend enough.
We needed an app that could provide multiple bundle options, mix and match, and inventory control all at the same time. Tried heaps of other apps until we found Easify. I must say their app features are so powerful and work perfectly for our needs.
The support from the dev team is impressive and second to none. They provided a solution to every question that I had and even customized the design for us on the product page, cart drawer and cart page to ensure a seamless shopping experience.
Thank you Hoa, Laura, Lin, Net, and Violette for your outstanding customer service!!
Thank you so much for sharing your experience with Easify Product Options app! It's truly rewarding to hear that our app has been a game changer for you and your business. It's great to know that we could provide solutions to all your questions and customize the design to ensure a seamless shopping experience for your customers. Thank you once again for choosing Easify, and please don't hesitate to reach out if you need anything else. We're here to help make your journey with Easify as smooth as possible!
Best regards,
Easify Team.
Great app and even better customer support. Support was always available and even when their developers had to get involved so solve an issue they've fixed our issue within a day. Super helpful and reliable. Recommend this app over other bundle building apps for sure.
Thank you so much for your kind words and for taking the time to share your experience with Easify Product Options app! Providing reliable and timely assistance is a top priority for us, so it's fantastic to know that we were able to resolve your issue promptly. We're committed to continuously improving and providing the best possible service to our users, so if you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Best regards,
Easify Team.