Easify Product Options
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I love that they give multiple extra options and the customer service was able to assist with my issues!
Thank you so much for taking the time to share your feedback with Easify Product Options app! It's great to hear that you're enjoying the options we provide and that our customer service team was able to assist you effectively with any issues you encountered. Your satisfaction is our top priority, and we're always here to help whenever you need assistance or have any questions. We look forward to serving you even better in the future. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Thank you once again for choosing our app!
Best regards,
Easify Team.
Installed this app today as I was looking for a seamless and better process for providing gift wrapping and offering a hand-written gift card with products and I spent several hours setting all of this up.
It looked great and I was really impressed with the app however I discovered an issue with the app. By linking a product with required options as a custom product option in this app (such as a custom message to hand-write on a gift card), this app was allowing it to be added to cart with no message field populated so it was not honouring the adding to cart process and requesting that required fields are populated first.
That itself wasn't really the issue though. It's an oversight by the app developers so I brought this to their attention only to spend 30+ ridiculously painful minutes of my life trying to explain what the issue was to a customer service rep who completely did not understand, grasp or get what I was saying - even with accompanying with screenshots and highlighting fields/problems. It was completely stupid and one big waste of my time.
So I am leaving this review to warn others that this app will add products to cart without required fields set (if you are linking an actual product to a custom option) and if you need support, it is absolutely abysmal - don't waste your time!
EDIT
Since writing this 1 star review, I was followed up my a product manager who was much competent and understanding of my issue who worked with me to find a way to achieve what I was trying to do.
We did identify an issue where you can't use non-product-linked custom options with products that are on discount however I believe that is one of the millions of bugs with Shopify itself rather than this app.
I am changing my 1 star review to a 5 star review as a result of this follow up dealing with competent members of their team that worked with me to find a solution for our store.
They also offered an extension to the trial as a result as well so great eventual service.
Your recent feedback has been invaluable to us, serving as a guiding light in our journey to enhance our customer service and elevate the quality of our app. Your initial insights provided us with a significant learning opportunity, prompting us to reflect and refine our approach.
With your revised feedback, we are further inspired to persist in our quest for improvement. Your candidness in pointing out areas for enhancement has been instrumental in our growth, and for that, we are sincerely grateful.
It brings us immense joy to know that our efforts have resulted in your satisfaction. Please know that the entire Easify team is dedicated to supporting you every step of the way. Your experience with our app is of paramount importance to us.
Once again, thank you for choosing Easify Product Options!
Best regards,
Easify Team.
Dat and Laura offered excellent and fast support to help integrate this app in to our Shopify store. Thanks again! Great service!
Thank you so much for taking the time to leave such a wonderful review for our Easify Product Options app! It's great to hear that Dat and Laura were able to provide you with excellent and fast support to seamlessly integrate our app into your Shopify store. Providing top-notch service is always our priority, and we're glad to hear that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Thanks again for choosing our app and for your kind words.
Best regards,
Easify Team.
I had a big issue with them making me to uninstall the app, but they went above and beyond to fix the issue so they deserve a new chance.
I highly recommend this app and their customer support.
Dear DivaSilver Store Owner,
We sincerely apologize for the inconvenience caused by the recent issue with our app. We understand the frustration it may have caused for your store, and we want to assure you that addressing this matter is our top priority.
Our team has thoroughly investigated the issue and has taken immediate steps to rectify it. Prior to receiving your review, we have already implemented necessary fixes. Allow me to provide a brief overview of the issue encountered by your store, while detailed information has been sent to you via email.
One of our recent updates inadvertently conflicted with your theme, preventing our app from loading properly. Additionally, a feature within our app temporarily blocked certain page elements until full loading, exacerbating the issue on your site. We acknowledge our oversight in not conducting thorough compatibility checks before releasing the update and have since learned valuable lessons from this incident.
We are committed to making things right and regaining your trust. Your feedback is invaluable to us, and we welcome any suggestions or ideas on how we can improve your experience and ensure your satisfaction.
As mentioned, we have already reached out to you via email. Kindly review it at your earliest convenience, and we eagerly await the opportunity to connect with you further.
Thank you for your understanding and patience as we work to resolve this matter.
Best regards,
Easify Team.
This is a great app to invest in. If you are a pro or new to adding apps to your store, the customer service reps are there to help you in every step of the way. They know how to explain and show proper ways to do things in easy to understand ways. I have had nothing but positive interactions with them. Plus, all of the options to add to your sight look great.
Thank you so much for your amazing review! We're thrilled to hear that you find our Easify Product Options app a great investment and that our customer service team has been able to support you every step of the way. It's wonderful to know that our explanations and guidance have been clear and helpful. Your positive feedback mean a lot to us! If you ever need further assistance or have any questions, please don't hesitate to reach out. We're always here to help!
Best regards,
Easify Team.
The Easify Product Options app is exactly what we wanted. It allows people buying multiple tickets to events to list their names and the names of others they are buying for seating plans and dietary requirements. Installation was pretty simple and Violette at support helped me finalise the install so it looks seamless to the customer.
Thank you so much for taking the time to share your positive experience with our Easify Product Options app! It's great to hear that it has met your needs and provided a seamless experience for your customers. We're glad that Violette could assist you in finalizing the installation. Your feedback is invaluable to us, and we appreciate your continued trust in our app. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're always here to help.
Best regards,
Easify Team.
Hoa in customer service helped me with all my questions and went above and beyond to solve everything he is great, and great experience so far with the app.
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our Easify Product Options app and that Hoa was able to assist you effectively. Our team is dedicated to providing the best customer service possible, and your kind words mean a lot to us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
Easify Team.
I just started using Easify but so far it is easy to navigate and I am not super techy so that is wonderful. I had an issue that required contacting customer support and Lich was such a great help. My problem was sorted easily. Thank you thank you.
Thank you so much for taking the time to share your experience with Easify Product Options app! It's fantastic to hear that you find our app easy to navigate, especially since we aim to create a user-friendly experience for everyone, regardless of tech expertise. Your positive feedback motivates us to enhance our app further and provide exceptional service. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to make your experience with the app as smooth as possible. Once again, thank you for choosing Easify, and we appreciate your valuable feedback.
Best regards,
Easify Team.
The app so far has been a challenge- only to find out that my stores theme was to blame not the app! Violette at customer service was amazing as she navigated my struggles and stress of what I felt was an easy issue turned to extreme re-coding on the apps site just to help me! I highly suggest this app and I truly look forward to digging in deeper and seeing all the amazing features this app can do for my business!
Thank you so much for taking the time to share your experience with our Easify Product Options app! It's great to hear that Violette could assist you through the challenges you faced. It's our priority to ensure our users have the best experience possible, and it's wonderful to know she helped ease your stress and resolve the issue. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help every step of the way!
Best regards,
Easify Team.
I trade VOPO to Easify, I got more options to parameter my products AND I saved money!!
The support is also very helpful. Thank you to Violette!
Thank you so much for taking the time to leave us such a wonderful review! It's great to hear that you made the switch to Easify Product Options and found it to be a valuable upgrade from your previous app. Providing you with more options to customize your products while saving you money is exactly what we aim for. Violette will also be delighted to know that her assistance made a positive impact on your experience. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help you make the most out of our app. Thanks again for choosing us!
Best regards,
Easify Team.