Easify Custom Product Options
符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
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Very late response after its used, don't even trust when they ask for five star, after you gave it then their services are very bad
Mari,
TY for fixing.
Happy to give feedback any other time, however this was the first time we used your app, and it failed first time.
Hopefully we have better results if we move fwd.
Many Thanks
Kind Regards
Soccerchili.com Customer Service
Soccerchili.com
Telephone: 952.926.2550
Free-trial is useless. You can't set pricing of any option.
Dear FIORA LONDON,
Thank you for your feedback, and we sincerely apologize for any confusion caused.
We’d like to clarify that the option pricing feature is available during our 14-day free trial of any paid plan. It seems that your store was using Free plan, which is why you were unable to use this feature.
We understand how this could be frustrating, and we’re very sorry. Our team did reach out to offer support but may have missed the chance to connect.
If you’re still open to it, we would be more than happy to help you activate the trial and set up option pricing correctly for your store. Please feel free to contact our support team anytime, we can even handle the setup for you directly.
We truly appreciate your feedback and hope to have another opportunity to assist you better.
Best wishes,
Easify team
the UI is crap, but works... until you realize you can only export your orders with the top plan...
Hi Csinosan Store Owner,
Thank you for sharing your feedback with us. We’re truly sorry to hear that you did not have a positive experience with our app’s UI and the order export feature. Our support team did attempt to reach out to you personally to help resolve any issues, but we did not receive a reply. In case our message didn’t reach you, we want to clarify a few points:
1. Why order export with options is limited to our paid plan:
Shopify, by default, doesn’t allow third-party apps to include custom option details in the standard order export. To get around this limitation, we had to develop our own specialized order export function so you can access complete custom option information, something default Shopify export would otherwise leave out. Although it may seem simple, it does require significant development and ongoing maintenance to work seamlessly.
Many similar product options apps don’t offer this feature at all and often suggest using a separate specialized order export app, which can also incur additional costs. With Easify, you can get both product options and an order export feature in a single solution, which can be more convenient and help avoid potential app conflicts.
2. More value in our paid plans:
Beyond the order export functionality, our paid plans unlock a range of valuable features designed to enhance your store’s performance. For instance, our new Premium plan introduces an advanced Product Personalizer, offering live previews of selected options directly on product images. This feature helps customers visualize their choices, improves user experience, and can boost conversion rates significantly. Given the products in your store, this functionality could be extremely beneficial.
We hope you’ll reconsider giving Easify a chance in the future. If you decide to return or if there’s any other issue you’d like us to address, please don’t hesitate to get in touch. We’d love the opportunity to assist you and provide the best experience possible. We truly appreciate your feedback and stand ready to help if you choose to work with us again.
Best regards,
Easify Team.
While Easify’s customer support is exceptional, unfortunately, that doesn't make up for the fact that the application itself is highly unstable, filled with critical bugs, and simply not reliable for a professional e-commerce store.
For over two months, I have been in a constant back-and-forth with their team, reporting issues that they would fix, only for even more serious bugs to appear. I genuinely felt like I was acting as a tester for their app, rather than using a fully developed and stable product.
At one point, I was even willing to remove my purchased and installed Shopify theme, believing that the excessive bugs were due to a compatibility issue with Easify. However, after switching to another app, all issues were resolved, proving that the root problem was indeed Easify’s unstable core functionality.
Major Bugs Encountered (Critical for User Trust & Store Credibility)
Severe pricing and cart issues that make the store look like a scam
* The price displayed on the product page does not match the price in the cart.
* The cart shows a total of zero, even when products are added.
* The "Add to Cart" button gets stuck on a loading loop, preventing purchases.
* The cart total sometimes remains even when all products are removed.
* The cart counter in the header does not match the actual cart quantity.
Checkout & Ordering Issues
* Custom options do not appear in the cart for products with a minimum order quantity.
* The Edit button for cart items does not appear, even though it's enabled.
Unwanted & Broken Display Elements
* The wholesale pricing table appears on pages where it shouldn’t.
* Discount text appears in the cart for products that don’t have discounts.
* Custom options appear as standalone products in “You may also like” and “Recently viewed” sections.
Inconsistent UX After Clicking "Add to Cart"
* On some pages, a pop-up modal appears instead of a redirect to the cart.
* On others, the button remains stuck on loading and never adds the product.
Dynamic Pricing & Custom Options Failing
* Product prices do not update dynamically when Easify add-ons are selected.
* Wholesale pricing table disappears on some product pages.
I tried everything to make this work. I invested time, patience, and effort, thinking the bugs would eventually be resolved, but every fix led to more issues. In the end, I had to switch to another app and redo my entire setup because Easify simply wasn’t stable enough.
If you need a reliable, bug-free solution for product customization, I strongly do not recommend this app. It’s a nightmare to maintain, and the risks of it breaking your store are simply not worth it.
Thank you so much for sharing your experience with Easify Product Options! We’re absolutely thrilled to hear that you’re enjoying the app and that it’s been a positive addition to your store.
Your kind words about our attention to users and commitment to making things smooth and hassle-free mean a lot to us. We genuinely strive to put our users first, so it’s rewarding to know that our efforts are reflected in your experience.
If there’s ever anything else we can do to assist you, please don’t hesitate to reach out. We’re here to help every step of the way!
Best regards,
Easify Team.
Dear Primex team,
Thank you for giving Easify Product Options a try. We were very surprised to see a 1-star review so soon after installation, especially since no option set has been created in your store yet and we never had the chance to hear from you directly. We even reached out by email but haven’t received a response.
We’d really like to understand what made you feel disappointed so quickly. Was there something in the setup that felt unclear? A feature you expected but didn’t find? Or an error that stopped you from continuing? Your feedback is incredibly important because it helps us improve the app for you and for all other merchants.
Please know that our team provides 24/7 live chat support right inside the app. Anytime you face an issue—even in the very first steps—just send us a message and we’ll guide you through, whether it’s setting up your first options, checking theme compatibility, or resolving technical problems.
We sincerely want to make things right for you. If you could give us another chance by connecting with our support team, we’ll do everything possible to turn your experience into a positive one.
Best regards,
Easify Team.
