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Not working well and no customer support
Hi Cotton Decode,
Thank you for reviewing Easy Ads.
Can you please clarify what you mean by "Not working"? What is not working exactly?
Also, please note that all messages sent by you were replied to in a helpful and fast manner, so we don't know what you're referring to with "No customer support" as you have spoken with and received support from our customer support more than once.
We are looking forward to hearing back from you.
Best,
Maria Chan
App does not work the way you'd think and regardless of what I do it won't allow me to actually set it up. If your selling in the uk I suggest you work with a company within the uk as you will get on better.
Hi Callum,
Thanks for taking the time to review the Easy Ads for Facebook Ads app.
Easy Ads for Facebook Ads is a Meta Ad Technology partner, meaning the app reflects your Business Manager setup. If you're getting errors, it means your Business Manager is not set up correctly.
We'd be more than happy to offer you a free Business Manager setup via remote desk. All you need to do is use your laptop (this can't be done on a mobile phone or tablet) and install Anydesk on your laptop by following these instructions:
https://anydesk.com/en/installation
Once done, please share your ID with us so we can access your laptop and perform the setup. We recommend you stay near your laptop in case we get disconnected.
You can keep the Business Manager set up even if you decide to uninstall the app and run ads using another platform.
We restarted your 7-day free trial, if you'd like to give the app a second chance. If not, we understand. The offer for the free Anydesk session still stands.
Also, please note that Easy Ads for Facebook Ads is also a UK-based company.
Looking forward to hearing back from you.
Best,
Maria
THE APP PROMISES A 10 DAYS FREE TRAIL, HOWEVER YOU'RE CHARGED DIRECTLY NO TRAIL IS GIVEN TO YOU
Hi Drips Club,
Thank you for taking the time to review Easy Ads.
Kindly note that you are charged for your third-party apps by Shopify, which is why your charge is added to a Shopify bill, not a separate bill.
We do not have any access whatsoever to your billing information or the ability to charge you.
If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal.
We’re looking forward to hearing back from you.
Best,
Maria
this app mess with my website speed score and the performance
Hi Udeserveit,
Thanks for reviewing the Easy Ads app.
Kindly note that Easy Ads does not in any way or shape or form impact your website speed or performance, as the app does not add any code to your website.
In fact, Easy Ads is the type of app that does not have any access whatsoever to make changes to your storefront.
Kindly reach out to a Shopify representative to learn more about the cause of your low website performance.
Best,
Maria Chanaoui
Marketing & Communication Manager @ Easy Ads
Subject: Discrepancy in Total Spending and Meta Charges - Urgent Resolution Required
Dear EasyAds Support Team,
I hope this message finds you well. I am writing to bring to your attention a concerning issue I encountered while using your app and Meta's billing system. I have recently deleted the EasyAds app and turned off the campaign associated with my ad account, yet Meta continues to charge me an excessive amount.
According to the information displayed on your app, my total spending amounted to PKR 964/-. However, to my surprise, Meta charged my account a significantly higher sum of PKR 1,733/-. This discrepancy in billing has caused me great dissatisfaction and financial strain, especially considering that I had already taken steps to delete the app and deactivate the campaign.
I kindly request your immediate assistance in resolving this matter. It is essential for me to receive an explanation for the overcharged amount and to ensure that I am not billed any further. Additionally, I would appreciate a prompt refund for the excess charges I have already incurred.
I have chosen to use your platform with the expectation of fair and accurate billing, but this experience has left me with a negative impression. I trust that you will take this matter seriously and provide me with a satisfactory resolution.
Please acknowledge the receipt of this message and inform me of the steps you will take to rectify the situation. I can be reached at [your contact information] if further details or clarification are required.
Thank you for your immediate attention to this matter. I look forward to a swift resolution.
Yours sincerely,
Aamir
Hi Aamir,
Thank you for trying Easy Ads for Facebook ads.
Kindly note that the Easy Ads for Facebook Ads dashboard derives its data from your Ads Manager, meaning, the data displayed on your Easy Ads Dashboard cannot in any way have discrepancies, as it is derived directly from your Ads Manager. If there were any issues, the data will not show in the first place.
While checking your dashboards, please make sure that you are comparing the same time range.
Regarding the charge of 1733 PKR or $6 USD, your daily budget was set at 2000 PKR or $7 USD a day. As mentioned on the billing area of this same page, you are charged for your ad spend by Meta via the payment method associated with your account. Kindly reach out to Meta support to assist you in further understanding how its billing system works with the payment threshold you set up on your ad account.
Finally, we'd be more than happy to reverse any pending app charges to help alleviate your frustration. Kindly reply to our email with a screenshot of your Shopify bill.
Looking forward to hearing back from you.
Kindest Regards,
Maria
this app will immediately withdraw money from you. NO TRIAL PERIOD, THESE ARE SCAMMERS!
carefully look at the date when the money will be withdrawn from you. they will do it right now.
Hi Allbright Kids,
Thank you for taking the time to review Easy Ads.
Kindly note that you are charged for your third party apps by Shopify, which why your charge is added to a Shopify bill, not a separate bill. We do not have any access whatsoever to your billing information or the ability to charge you. If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal.
We’re looking forward to hearing back from you.
Best,
Maria
i set up the app and uninstal in exactly same day. and they dont want to credit apps me. that support is a dumbass people. No Recommend.
They Are Charging me Even I haven’t use the app I just Installed and then Uninstalled the app same day
Hi Femilush,
Thank you for taking the time to review Easy Ads for Facebook Ads.
Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.
That said, you can easily reach out to support using the same interface you left this review, request a refund, and it'll be granted without issues.
Kindest Regards,
Maria
Uninstalled during trial but charges are not removed currently
Hi Ayutri Ayurveda,
Kindly note that Shopify handles billing for all Shopify apps, including Easy Ads for Facebook Ads. We do not have any access whatsoever to your payment information or the ability to charge you.
We can, however, issue a charge reversal or a refund depending on your case and your eligibility with our refunds and charge reversals policy.
Also, please note that we tried to contact you multiple times via your email address without any luck. Kindly reply to our last email requesting a screenshot of your bill so we can proceed with a charge reversal.
Best,
The Easy Ads Team
Viel zu kompliziert lässt sich nicht vernünftig einrichten oder connecten
Warum geht sowas nicht einfacher
Hi Marcel,
Thank you for taking the time to review Easy Ads for Facebook Ads.
Can you please share with us what you found difficult to set up?
We noticed you didn't reach out to support before leaving your review. Our support team is here to assist you, you can reply to the email sent to your email address and get the help you need.
We also restarted your 7-day free trial so you can get enough time to test the app.
Looking forward to hearing back from you.
Best,
Maria