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waste of time
Hi AuraKorean,
Thank you for taking the time to review the Easy Ads app.
I'm sorry you had an unpleasant experience with us.
Can you please share with us more details about this?
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
how to remove subscription of AI - Easy Ads for Facebook Ads from shopify? as it uses to deduct untold charges randomly
Hi Worthy Den,
Thanks for reviewing the Easy Ads for Facebook Ads.
Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it.
Kindly reach out to our support via support@easyadsapp.com to request a refund as we did not get any replies from your email address.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
Installed app, granted them access to my facebook ads account and was immediately hacked and charged over $700 for fake ads that had nothing to do with my account.
Hi Outsider Garage,
Thank you for taking the time to review the Easy Ads app.
I'm sorry you had an unpleasant experience with us.
Can you please share with us more details about this? We tried contacting you multiple times, still, no response.
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Could someone please tell me what to do to get help really!! No Help Just test, Do they have people working.... So for me it a big 0 start...
Hi Stylish Ram,
Thank you for trying Easy Ads. I'm sorry you didn't love it.
We apologize for the inconvenience faced while attempting to contact our support team.
Can you please clarify to us what time you tried to contact our customer support?
Our team is available via the in-app chat and the email address published on our Shopify listing.
Our support team is here for you 6/7 except Sunday.
We're looking forward to hear from you and investigate what happened here exactly.
Kindest Regards,
Maria Chanaoui
Communication Manager
Overpriced, and scamy. They'll charge your randomly for transactions. I uninstalled and stopped using the app due to it being too expensive and not effective. Payed 27 dollars for 26 visits in my store. After paying the monthly fee (after the free 10 days) I stopped using it. Now I wake up with another fee from them, from a old AD campaign that magically is active again after being turned off. Don't know what type of company this is, I just don't want to be associated.
Hi Luminas Lamps,
Thanks for reviewing the Easy Ads for Facebook Ads.
Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it.
Regarding the app not performing well, kindly provide us with more details as we need more information such as your daily budget, target location, and type of products selected in the campaign. $27 is not clear if it's the subscription fee or the budget you set for your ads.
Kindly reach out to our support via support@easyadsapp.com so we can investigate the campaign reactivating, as when you uninstall the app, you revoke our access to your advertising assets, the campaign should be automatically deleted so this must be a mistake.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
While the Easyads app has its merits when functioning properly, engaging with support has proven to be a challenging ordeal. Even after providing the necessary information, such as the account number, the team persistently seeks further personal data, requesting additional screenshots. The staff comes across as dismissive, adhering strictly to their scripts and demonstrating an unwillingness to provide assistance that requires creative problem-solving.
Hi Dealorama,
Thank you for trying Easy Ads for Facebook Ads, we're sorry you didn't like it.
Kindly note that asking for extra details, screenshots, domain, etc is necessary to better assist you.
This is a standard procedure you'll have with any support team, as that's how a support agent is able to identify a problem that may not show on our end.
The issue you reported was eventually fixed, thanks to the information you so kindly shared.
We're not sure what you're referring to exactly by "The staff comes across as dismissive, adhering strictly to their scripts and demonstrating an unwillingness to provide assistance that requires creative problem-solving." as the support agent was actively working with you to fix the issue you're facing, but we're more than happy to learn from any specific examples you have to offer.
Kindest Regards,
The Easy Ads Support Team
This is crazy. I don't know what has happened but after launching this campaign by easy ads, not only it took a few days to start running but my facebook account got disabled.
Prior to that, I've run many different types of ad sets and and campaign and it all worked out smoothly. My mistake is that facebook account is connected to two businesses that I'm running and now I've lost access to ads for the other business.
I can't even get the facebook account to review. It's ridiculous. And im sure it has something to do with advertising. And at the time it all happened, the only ads that are being run by that account is easy ads. ONLY.
Hi Velurea,
Thanks for reviewing the Easy Ads app.
Kindly note that Easy Ads is a Meta Badged Ad Technology Partner, this means it uses the same API as the Ads Manager.
Also, please note that Ad Accounts get disabled for the content of their ads, using a suspicious payment method, or a suspicious ad destination which is your website.
We'd love to assist you in getting in contact with the Meta team or creating a new ad account.
Please refer to our last email to us for more details on this.
Looking forward to hearing back from you.
The Easy Ads Customer Support Team
Used for 4 months, never got to 1% click-thru-rate, never made a single sale. Money, effort & time was wasted.
Hi Doingly,
Thank you for taking the time to review Easy Ads for Facebook Ads. We're sorry you didn't like it.
Kindly note that getting sales depends on:
- If your store has clear branding, is designed for conversions, and has good copy.
- If your product has a proven market fit with the audiences you'll target via ads.
Users who have these prerequisites generate sales within the first 7 days of having the app installed. Simply launching an ad does not mean you will automatically get sales.
When you first started using our app and requested feedback, as a Meta Certified Media Buying Professional, we provided you with a full list of recommendations to help you improve your CTR and conversion rate on your website.
The second time you used our app, we asked for feedback before getting started with your funnel which you have not.
In your email, you'll find an email from us with a full analysis of your website showing the areas that require fixes and improvement. As a Meta Certified Media Buying Professional, we, unfortunately, can not recommend you run ads or paid promotions of any type until you fix the pending issues that are making your website's load speed severely below average and your on-site user experience poor.
Kindest Regards,
Maria
Simply comparing with my own google ads and pinterest ads. Spent more than 1k and getting a 3 conversion is funny. Just time consuming.
Dear Trending Silver Gifts,
Thank you for sharing your feedback with us. We value all customer experiences, even when they fall short of expectations. As the Marketing and Communication Manager at Easy Ads, I wanted to personally address your concerns regarding your experience with Easy Ads.
First and foremost, I want to extend my sincerest apologies for any frustration or disappointment you may have experienced as a result of your funnel.
Upon reviewing your case, it appears that there may have been some misalignment in targeting and expectations. As mentioned by our support agent, the US market can be highly saturated, which can impact the effectiveness of ads, particularly if not properly targeted. Additionally, our primary focus at Easy Ads is on optimizing for sales rather than simply driving traffic. This approach may result in higher conversion costs but is ultimately aimed at delivering tangible results for our clients.
Furthermore, the ad spend of 1K is not recorded on our end. Can you please share this with us?
We appreciate your patience and understanding in this matter. Should you wish to discuss your campaign further or explore alternative strategies, please do not hesitate to reach out to me directly via the live chat on our app.
Thank you once again for bringing this matter to our attention.
Kindest regards,
Maria Chanaoui
Marketing and Communication Manager
Easy Ads
STAY AWAY of this app, you are better of following YT videos on how to use ads yourself. I installed it, but it's full of bugs!!! Even my son of 6 can code a better app. The positive reviews are probably been put there by themselves as I can't imagine someone would be happy with all these bugs in the app. And no it's not related to only my installation/theme/account, it's just common sense.
I'm serious about this and an honest review. You can contact me if you want to know more, but here's my view :
Their support is active, but doesn't have a clue what to solve. They continously want screenshots and/or Google meetings. Just to keep you busy.
1. It always selects all products from your catalogue. Filter from tags isn't working. Only when you edit the advertisement for a 2nd time...
2. Everywhere you see from time to time "Network error" or other messages popping up. According to support you can ignore those, doesn't affect anything :/
3. The image styling first didn't work, you can style a product image with fancy things, but same thing here, it doesn't save your changes.
Then they fixed it. But now it does work, but as soon as you edit it into something else....it again doesn't save it.
4. Sometimes with generating AI messages, it shows a server error, it does continue, but it can't be good.
5. I noticed a huge amount of incoming spam chats on Facebook and Instagram. Not 100% sure if it's related to this app, but I didn't had this before, so I guess something with data is been shared.
6. They keep sending double emails, not possible to unsubscribe and they don't reply to your emails to unsubscribe. Busy for 3 weeks to get me of their mailing
Hi Styleprints,
Thanks for reviewing the Easy Ads app.
We apologize for the issues you've experienced with our app.
Kindly note that Easy Ads is a Badged Meta Ad Technology Partner, which means it uses the same API as the Ads Manager.
Errors on the app reflect the errors you'll get on your Ads Manager if you tried to create the app yourself from the Ads Manager.
Also, please note that you tried the app during an API deprecation, we could not reproduce the bugs mentioned in your review at this time.
Reviews on the app store are verified by Shopify themselves, you may contact Shopify regarding any suspicion regarding reviews.
Your feedback is invaluable, and we’re committed to addressing these problems.
Could you please reach out to our support team directly so we can work on resolving these specific issues for you?
Thank you for your patience and understanding.
The Easy Ads Customer Support Team