AI ‑ Easy Ads for Facebook Ads

Hi The Redefined Store,

Thank you for taking the time to review Easy Ads.

We're happy to learn that our customer service team helped you with your inquiry.

Is there anything we can do to turn your experience into a 5-star one?

Please let me know, I'd love to learn more from you.

Best,
Maria Chanaoui
Marketing & Communications Manager

Hi Sweatxpress,

Thank you for taking the time to review Easy Ads and provide feedback.

Research in the form of a product market fit analysis is required to determine which products to have in your store and which markets to target. This should be done before even creating your Shopify store. We do not recommend investing in ads before doing this.

Regarding videos, please note that our help center is complete with tutorials and guides in 5 languages. You can access it here: https://help.easyadsapp.com/en/

Please don't hesitate to reach out to us if you have questions or if you need help.

Best,
Maria

Hi Just4U,

Kindly note that you are charged by Shopify for your third-party apps, which is why the app's fee is added to your Shopify invoice and not a separate invoice. The app developer has no access to your billing information or the ability to charge you. However, we can approve a charge reversal or a refund for Shopify to process.

Please reply to this email with a screenshot of your bill so we can proceed with a charge reversal or refund depending on your case.

Best,

Maria

Hi LazyShib,

Thank you for reviewing the Easy Ads for Facebook Ads app.

We were delighted to provide you with the feedback we believe will help your store grow. We can't wait to work with you further on improving not only your ads but your store as well.

Cheers,
Maria