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Bonne prise en main, facile à utiliser. Les tarifs cependant me semble assez cher sachant qu'il faut également mettre du budget pour la publication des pubs
this app is great their customer support are best he guids us for small help thank you marie you are great
Very Fast and Fine Support Service. I got the solution within 24 hours.
Thanks for your Support @Millenni
Einfache Bedienung, leicht einzustellen und nach wenigen Stunden schon die ersten Verkäufe nur die KI Texte habe ich mit Neuroflash angepasst - die sind etwas zu „altbacken“ gewesen
To begin, I have to say that this app is amazing. This tool is easy to use and creates great looking ads. What really makes this tool stand out is that it is optimized to use the most effective and affordable advertising channel for your business – Facebook Ads.
I follow the steps and watch videos and I kept having errors. I spent 2hrs trying to get everything set. I reach out to the chat support and no one was available to chat with me. when I sent out the email, the message says someone would get back to me with no time frame. I would like for someone to reach at to me and help me on setting up or even schedule a meeting. other than that, I do not recommend this app.
Hi www.changeinchrist.com!
Thank you for giving Easy Ads a try, we're sorry you did not like it.
Kindly note that our support team does not operate on a 24/7 schedule, we work a regular 9-5 Monday to Friday On UTC+1 timing (this is mentioned on our pricing plans on this same page), your last message was sent to us at 4 AM UTC+1 which our part-time support agent was kind to answer and provide you with guidance.
Also, please note that Easy Ads for Facebook Ads is a Meta Badged Meta Ad Technology Partner. This means that the app reflects your Business Manager setup, and if it's incorrect, you won't be able to proceed.
Please note that having your Business Manager set up correctly is a prerequisite to using the app; it is not a feature or a service that is included in your plan.
However, we do offer remote desk sessions to all users to help them with their setup and we'll be more than happy to do the same for you.
Please let us know if that's something you'd be interested in.
Best,
Maria
Easy Ads Expert Support
Not working well and no customer support
Hi Cotton Decode,
Thank you for reviewing Easy Ads.
Can you please clarify what you mean by "Not working"? What is not working exactly?
Also, please note that all messages sent by you were replied to in a helpful and fast manner, so we don't know what you're referring to with "No customer support" as you have spoken with and received support from our customer support more than once.
We are looking forward to hearing back from you.
Best,
Maria Chan
This app EASY AND FOR FACEBOOK ADS was installed on May 18th and uninstalled on the same day. Then installed again on the 25th and uninstalled on the 26th, so it wasn't even used for 3 days and they're charging me 30 dollars for using it. I want to know where I can request a reversal of this app and find out if there is still an UNDUE SIGNATURE because I have never used it and will not accept a new charge and I want to review the one made now.
Hi Andaleofficial,
Thank you for trying the Easy Ads for Facebook Ads app and taking the time to review it.
We noticed that you never reached out to support via any support channel. We also tried contacting you via email and WhatsApp without luck.
Kindly note that Shopify calculates trial days from the moment you add an app to your store. The trial period ends when it's expired, regardless of if you used an app or not. Since you installed the app on May 18th (as you can see in the screenshot shared with you via email), your free trial ended on May 25th.
Also, please note that you are charged by Shopify for any third party apps you install. App developers like us, have no access to your payment information or the ability to charge you, which is why the app's charge is added to your Shopify bill and not a separate bill.
In case you encounter this issue again, all you have to do is reach out to the app developer, our support email address and website are mentioned on the same page you left a review on.
Now, since the bill is not paid yet, we'd be more than happy to issue a complete charge reversal, as it is a standard request that happens all the time, when merchants are just testing an app and they get hit with an app charge.
Kindly reply to messages either on email or WhatsApp, and send us a screenshot of your bill that shows the app's charge being added to your bill as well as the currency.
Cheers,
Maria
App does not work the way you'd think and regardless of what I do it won't allow me to actually set it up. If your selling in the uk I suggest you work with a company within the uk as you will get on better.
Hi Callum,
Thanks for taking the time to review the Easy Ads for Facebook Ads app.
Easy Ads for Facebook Ads is a Meta Ad Technology partner, meaning the app reflects your Business Manager setup. If you're getting errors, it means your Business Manager is not set up correctly.
We'd be more than happy to offer you a free Business Manager setup via remote desk. All you need to do is use your laptop (this can't be done on a mobile phone or tablet) and install Anydesk on your laptop by following these instructions:
https://anydesk.com/en/installation
Once done, please share your ID with us so we can access your laptop and perform the setup. We recommend you stay near your laptop in case we get disconnected.
You can keep the Business Manager set up even if you decide to uninstall the app and run ads using another platform.
We restarted your 7-day free trial, if you'd like to give the app a second chance. If not, we understand. The offer for the free Anydesk session still stands.
Also, please note that Easy Ads for Facebook Ads is also a UK-based company.
Looking forward to hearing back from you.
Best,
Maria
THE APP PROMISES A 10 DAYS FREE TRAIL, HOWEVER YOU'RE CHARGED DIRECTLY NO TRAIL IS GIVEN TO YOU
Hi Drips Club,
Thank you for taking the time to review Easy Ads.
Kindly note that you are charged for your third-party apps by Shopify, which is why your charge is added to a Shopify bill, not a separate bill.
We do not have any access whatsoever to your billing information or the ability to charge you.
If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal.
We’re looking forward to hearing back from you.
Best,
Maria