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This is crazy. I don't know what has happened but after launching this campaign by easy ads, not only it took a few days to start running but my facebook account got disabled.
Prior to that, I've run many different types of ad sets and and campaign and it all worked out smoothly. My mistake is that facebook account is connected to two businesses that I'm running and now I've lost access to ads for the other business.
I can't even get the facebook account to review. It's ridiculous. And im sure it has something to do with advertising. And at the time it all happened, the only ads that are being run by that account is easy ads. ONLY.
Hi Velurea,
Thanks for reviewing the Easy Ads app.
Kindly note that Easy Ads is a Meta Badged Ad Technology Partner, this means it uses the same API as the Ads Manager.
Also, please note that Ad Accounts get disabled for the content of their ads, using a suspicious payment method, or a suspicious ad destination which is your website.
We'd love to assist you in getting in contact with the Meta team or creating a new ad account.
Please refer to our last email to us for more details on this.
Looking forward to hearing back from you.
The Easy Ads Customer Support Team
The customer service is awesome, Ouissal and Milleni assisted me in launching my campaign and I was able too get my sale on the first day. thank you.
Hi Bliss Boho,
Thanks a lot for taking the time to review our app! We appreciate you for taking the time to share your experience with fellow Shopify merchants.
We're looking forward to assisting you in improving your results and getting your first sale.
Is there anything else we can do to make your experience a 5-star one?
Please don't hesitate to let us know via the in-app chat.
Kindest Regards,
The Easy Support Team
My ad is still under review but the support team was so quick to assist. Looking forward to when my advert kicks in.
I received support from Millenni, she was great, answered and helped with every question I had. Great app and service
I was a problem with my payment because 2 times payment cutout from my account when I receive messages. I decided to contact easyads support, so I contact them and after varification they decided to refund my payment. So, I receive my payment.
Could someone please tell me what to do to get help really!! No Help Just test, Do they have people working.... So for me it a big 0 start...
Hi Stylish Ram,
Thank you for trying Easy Ads. I'm sorry you didn't love it.
We apologize for the inconvenience faced while attempting to contact our support team.
Can you please clarify to us what time you tried to contact our customer support?
Our team is available via the in-app chat and the email address published on our Shopify listing.
Our support team is here for you 6/7 except Sunday.
We're looking forward to hear from you and investigate what happened here exactly.
Kindest Regards,
Maria Chanaoui
Communication Manager
Millenni understood my issue and resolved it immediately. I appreciate the efficient process that made it easy for customers. Thank you, Easy Ads!
thank you to the support team for guiding me every time I needed help
this is the best app so far when it comes to running a profitable ad, and their customer care service are always ready to guild you through. I'm leaving a review here because easy Ads for Facebook has really help me scale through my E-Commerce dropshipping business
Very good support by the team. Good Result.