KI ‑ Easy Ads for Facebook Ads

Hi Andrew's Closet,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Can you please clarify your review? We can't find any communication from you prior to you leaving your review.

Thank you!

Best,
The Easy Ads Team

Hi Ayutri Ayurveda,

Kindly note that Shopify handles billing for all Shopify apps, including Easy Ads for Facebook Ads. We do not have any access whatsoever to your payment information or the ability to charge you.

We can, however, issue a charge reversal or a refund depending on your case and your eligibility with our refunds and charge reversals policy.

Also, please note that we tried to contact you multiple times via your email address without any luck. Kindly reply to our last email requesting a screenshot of your bill so we can proceed with a charge reversal.

Best,
The Easy Ads Team

Hallo JDMStore,

vielen Dank, dass Sie sich die Zeit genommen haben, Easy Ads zu bewerten.

Es tut uns leid, dass Ihre Erfahrung nicht zu den von Ihnen gewünschten Verkäufen geführt hat.

Es gibt mehrere Aspekte, die dazu beitragen, Verkäufe mit der App zu erzielen, einschließlich Ihres Shops, der Produktauswahl und der Preisgestaltung.

Das Team von Easy Ads hilft Ihnen gerne dabei, die perfekte Kombination zur Umsatzgenerierung zu finden.

Wenn Sie daran interessiert sind, antworten Sie bitte auf die E-Mail, die wir Ihnen gerade geschickt haben.

Mit freundlichen Grüßen,
Maria Chanaoui
Leiterin Marketing und Kommunikation

Hi Doingly,

Thank you for taking the time to review Easy Ads for Facebook Ads. We're sorry you didn't like it.

Kindly note that getting sales depends on:

- If your store has clear branding, is designed for conversions, and has good copy.

- If your product has a proven market fit with the audiences you'll target via ads.

Users who have these prerequisites generate sales within the first 7 days of having the app installed. Simply launching an ad does not mean you will automatically get sales.

When you first started using our app and requested feedback, as a Meta Certified Media Buying Professional, we provided you with a full list of recommendations to help you improve your CTR and conversion rate on your website.

The second time you used our app, we asked for feedback before getting started with your funnel which you have not.

In your email, you'll find an email from us with a full analysis of your website showing the areas that require fixes and improvement. As a Meta Certified Media Buying Professional, we, unfortunately, can not recommend you run ads or paid promotions of any type until you fix the pending issues that are making your website's load speed severely below average and your on-site user experience poor.

Kindest Regards,
Maria

Hi GOGIRGIT,

Thank you for trying Easy Ads for Facebook Ads and for sharing your feedback.

Please note that we were made aware of a bug that prevented you from sending messages using the in-app chat option, which has been resolved shortly and you can now send messages. We've implemented a fix that ensures the same issue won't happen again. We apologize for the inconvenience this issue has caused you.

Kindly note that we have indeed replied to your messages, you were offline, so a copy of our reply has been delivered to the email address associated with your account.

Our response also answered your issue and provided the steps needed to correct the problem as well as screenshots of our replies that you have read.

Please don't hesitate to reach out to us via the in-app chat or via our email address support@easyadsapp.com.

Kind Regards,
Maria

Hi Cardley,

Thank you for taking the time to review Easy Ads.

Kindly note that you are charged for your third party apps by Shopify, which why your charge is added to a Shopify bill, not a separate bill. We do not have any access whatsoever to your billing information or the ability to charge you. If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal.

Regarding the results, kindly note that launching an ad does not automatically mean you’ll get sales, which is why we offer to provide feedback on your products and store before you even launch a funnel.

Finally, kindly note that the reviews on the App Store are monitored by Shopify and they are routinely checked, claiming our reviews are fake because you did not follow the correct procedure concerns Shopify in the first place.

We’re looking forward to hearing back from you.

Best,
Maria

Hi Justglambeauty,

This is Maria from the Easy Ads for Facebook Ads app.

As expressed in previous emails, kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you.

We attempted to approve a full refund from our end, but it failed due to an issue with Shopify's payment processor.

Please check your email inbox to learn more from the Shopify representative working on fixing this issue.

Please rest assured that you will be granted a full refund as soon as Shopify fixes this issue.

Best,
Maria

Hi 69lifestyle,

This is Yassir from the Easy Ads team.

I have noticed that you have left this review before contacting us. We're always more than happy to assist our users in finding success and we also provide a full refund whenever requested.

Kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you.

However, we understand how frustrating it can be to find an unexpected charge on your bill and that this review is a result of this frustration. That is why our support team is getting in touch with you through email right now. Please reply to our email so we can resolve this issue for you.

Rest assured that you will be granted a full refund if that's how you would like to move forward with this matter.

Best,
Yassir

Hi Neatfreaks,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Kindly note that Shopify handles billing for all third party developers like us, we do not have any access whatsoever to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.

With that being said, we couldn't find any message or email received from you inquiring about this or requesting a refund. Kindly reply to the email that was sent to the email address associated with your account so that we can resolve this for you.

Kindest Regards,
Maria