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A garbage App !! they are telling you there's a free trial but actually there's no free trial Shopify will charge you once you click subscribe, how would I know that your app is worth paying or not without a free trial and clearness
Hi HousePlex.net,
Thank you for trying Easy Ads for Facebook Ads.
After checking your install history, it looks like you never accepted the charge. Consecutively, no charge should have been added to your invoice.
We have reached out to Shopify Partner support to report this issue, as billing for third party apps is handled by Shopify.
Please rest assured that this issue will be resolved as it seems to be a bug in the Shopify billing system. We also attempted to reach out to you many times on the live chat on your website and via email without luck. Kindly reply to our email so we can work together and getting resolved as soon as possible with Shopify.
Kindest Regards,
Maria
I wanted to take a moment to express my sincerest gratitude for the outstanding support you provided. Your assistance was invaluable, and I truly appreciate your dedication and professionalism throughout our collaboration.
Why did you charge me for a monthly subscription. I have already uninstalled the app. You mentioned that I will not be charged once the app is uninstalled. Kindly review this issue. Thank you!
Hi Just4U,
Kindly note that you are charged by Shopify for your third-party apps, which is why the app's fee is added to your Shopify invoice and not a separate invoice. The app developer has no access to your billing information or the ability to charge you. However, we can approve a charge reversal or a refund for Shopify to process.
Please reply to this email with a screenshot of your bill so we can proceed with a charge reversal or refund depending on your case.
Best,
Maria
Staff is so nice
its very amazing app for the brand owner and drop shippers .its very easy to use for ads running on social media
good for advertising
.
So for it is of good help to me.
Excelente atención al cliente!
Totally un-satisfied with the service and results.
Hi AM AY Mega Store,
Thank you for taking the time to review Easy Ads, we're sorry you did not enjoy it.
Can you please share with us some details on what you're not satisfied with? Thank you!
Looking forward to hearing back from you.
Best,
The Easy Ads Support Team