IA ‑ Easy Ads for Facebook Ads

Hi Marcel,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Can you please share with us what you found difficult to set up?

We noticed you didn't reach out to support before leaving your review. Our support team is here to assist you, you can reply to the email sent to your email address and get the help you need.

We also restarted your 7-day free trial so you can get enough time to test the app.

Looking forward to hearing back from you.

Best,
Maria

Hi Binpimple,

Thank you for trying Easy Ads for Facebook Ads. We're sorry you didn't like it.

Can you please share exactly what you found not useful about the app? Our team is eager to hear your feedback as it helps us improve the app for all users.

Also, please clarify what you mean by "stop sending ad and messages"?

We couldn't find any previous messages where you contacted support or requested assistance with your account.

Please note that our team provides a free Business Manager setup (or diagnostic if you already have one), assisted funnel creation, and unlimited feedback on your funnel and store.

We restarted your 7-day free trial, if you'd like, we'd be more than happy to assist you in creating your Business Manager correctly and in launching your funnel.

Let us know what you think.

Best,
Maria

Hi WoowBg,

We’d like to clarify that all charges for our app, along with any other Shopify apps, are processed directly by Shopify, not by us. We have no control over Shopify’s billing or the status of pending payments.

Regarding your emails, we’ve replied to all your inquiries but haven’t heard back from you. We also reached out via WhatsApp and through our website’s support chat, but unfortunately, we haven’t received a response from your side.

If you still need assistance, please feel free to reach out directly, and we’ll help resolve the issue.

Thank you,
Easy Ads Team