IA ‑ Easy Ads for Facebook Ads , 558 reseñas

Hi Justglambeauty,

This is Maria from the Easy Ads for Facebook Ads app.

As expressed in previous emails, kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you.

We attempted to approve a full refund from our end, but it failed due to an issue with Shopify's payment processor.

Please check your email inbox to learn more from the Shopify representative working on fixing this issue.

Please rest assured that you will be granted a full refund as soon as Shopify fixes this issue.

Best,
Maria

Hola Rosen,

Gracias por tomarte el tiempo de probar Easy Ads for Facebook Ads. Lamentamos que no haya estado a la altura de tus expectativas.

Nos hemos dado cuenta de que uno de los puntos que has mencionado es que la aplicación es difícil de configurar y nos preguntábamos si te habías puesto en contacto con el servicio de asistencia, ya que no hemos podido encontrar ningún mensaje enviado con tu dirección de correo electrónico.

En cuanto a la imposibilidad de cancelar, ten en cuenta que Easy Ads for Facebook Ads es una aplicación de Shopify. Para cancelar cualquier aplicación de Shopify, lo único que tienes que hacer es desinstalarla de tu tienda.

Si quieres darle una segunda oportunidad a la aplicación, nos encantaría ayudarte con la configuración del Administrador de empresas, ya que te resultará beneficioso tener tu Administrador de empresas configurado correctamente, incluso si decides eliminar la aplicación más adelante, podrás publicar anuncios sin problemas.

A partir de hoy, usted tiene 7 días más en su prueba gratuita (que expira día a día), Si lo desea, puede seguir adelante e instalar la aplicación de nuevo y háganoslo saber para que podamos ayudarle.

Dinos lo que piensas.

Lo mejor,
María

Hi Callum,

Thanks for taking the time to review the Easy Ads for Facebook Ads app.

Easy Ads for Facebook Ads is a Meta Ad Technology partner, meaning the app reflects your Business Manager setup. If you're getting errors, it means your Business Manager is not set up correctly.

We'd be more than happy to offer you a free Business Manager setup via remote desk. All you need to do is use your laptop (this can't be done on a mobile phone or tablet) and install Anydesk on your laptop by following these instructions:

https://anydesk.com/en/installation

Once done, please share your ID with us so we can access your laptop and perform the setup. We recommend you stay near your laptop in case we get disconnected.

You can keep the Business Manager set up even if you decide to uninstall the app and run ads using another platform.

We restarted your 7-day free trial, if you'd like to give the app a second chance. If not, we understand. The offer for the free Anydesk session still stands.

Also, please note that Easy Ads for Facebook Ads is also a UK-based company.

Looking forward to hearing back from you.

Best,
Maria

Hi Marcel,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Can you please share with us what you found difficult to set up?

We noticed you didn't reach out to support before leaving your review. Our support team is here to assist you, you can reply to the email sent to your email address and get the help you need.

We also restarted your 7-day free trial so you can get enough time to test the app.

Looking forward to hearing back from you.

Best,
Maria

Hi Palash,

Thank you for taking the time to review Easy Ads.

Can you please elaborate on your 1-star review? Is there anything we can assist you with?

Thank you!
Maria