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I'm fully satisfied with the support provided. The team was responsive and helpful throughout. However, I haven’t received any sales even after running ads for 7 days.
Waste of money and time. No results
The app creates a most simple and naive Facebook campaign which obviously doesn't perform well. It spent $247 without making any sales, while a campaign I created manually has about $20 CPS.
At first I gave this app a 4/5, with a mindset to make it 5/5 in a week or two after the campaign learns fully its targeting. Most out of this review was because of a great customer support. But it actually got to a 2/5 now. I was really satisfied with my first campaign with this app. I taught that its targeting was really good, and had a 3x more revenue than cost spend. But after that it all became really bad. The customer support became worst by not offering almost any help, with copy paste texts, and accusing me of changing the settings in my Facebook ads manager (I actually didnt even know how I can even access that ads manager. After they advised me to delete the campaign and start a new one, I did exactly that) The new campaign did okay at the start, but then started getting no revenue again pretty fast. To shorten the story, I got no help from customer support, other than "changing product pictures and ad text, because it is "not showing benefits of the product", I dont know then how it was performing so well in the first place with the similiar text and same pictures. I listened to their advice, and it actually got even worst, resulting with now revenue from the ads, and increasing the cost per click from 0.22 to 0.34... I have a very good product in my opinion and this should be a piece of cake to sell (as it was in the first campaign). Would recommend 3 months ago, but now after 3 months I would recommend you to stay away from this app and try something different, or maybe try to find a freelancer or agency which will personally work with you.
I had deleted the app but still money was deducted.
Hi ShopEmporia,
Thank you for giving Easy Ads a try.
I'm sorry you got charged for the app by mistake.
Shopify handles billing for all Shopify apps, including Easy Ads for Facebook Ads. We do not have any access whatsoever to your payment information or the ability to charge you.
We can however issue a full refund or reverse a pending bill.
Please reply to the email we sent you so we can proceed with refunding you.
Kindest Regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
Very basic ad tools. You have literally no control over most aspects. The funnel, well, doesn't work, because you only spend money at the top of the funnel. After 2 weeks and many carts abandoned, this app didn't give a single impression to winning and potential customers back in the funnel. All my budget went at the top (which is the least captive audience). Wasted money.
Easy to make ads and integrate with your products. However, I got zero conversions in one month. I would get at least 2-3 per week with my own ads. Their audit told me to narrow my audience. So I did, and then my ads weren't shown for an entire week. The app doesn't even notify you. I asked why and they told me I needed to broaden my audience. The audit didn't mention my ad copy, then they told me "of course" the ad copy would be mistaken for spam. Not helpful and the tone they use is not friendly. Not recommended.
Dear Easy ad
i had install an app for trial period but by mistake i uninstal just one day later, i have not used the app at all even after that so please can you refund my money back
Hi Munns and Mars,
Thank you for taking the time to review Easy Ads.
We're sorry for the frustration caused by this charge.
Kindly note that you are charged for your third-party apps by Shopify, which is why your charge is added to a Shopify bill, not a separate bill.
We do not have any access whatsoever to your billing information or the ability to charge you. We can however approve refunds or charge reversals from our end.
If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues.
Kindly reply to our email sharing a screenshot of your bill so we can proceed with the refund.
We’re looking forward to hearing back from you.
Best,
Maria
Great app and support. Highly recommend!
Ouissal was amazing! She made setting up the support system really simple with a clear step-by-step guide. She also helped solve my issues quickly and efficiently. I’m really grateful for her support—thank you so much, Ouissal!
Tres bon application
good
Quissal was most helpful and stayed with me through the whole process. She was so patient and understanding with me because I am a beginner and really needed someone to walk me through the whole setup.
Thanks again.. you are a superstar!
Just started with the App. Looks good and the customer service is especially good as well.
Thanks to ouissal, for an excellent help.
Regards, Nizam
I am so happy with the prompt reply that is being provided by the team.
I would like to thank Ouissal for the wonderful help she provided.
Its a good app if you dont understand ads at all this guide you better to reach to the outcome u desire, just a tip have funds added in facebook so that ad runs properly.
Support team is great
Easy to use
amazing application
Great Customer Support from Easy Ads
Easy Ads’ customer support is fantastic! They’re quick to respond, knowledgeable, and patient. They explained everything clearly and made the process so easy. Highly recommend!
Ouissal and the tech team were very helpful and informative. Got me up and running in no time. The app itself is simple to use ... I'll report back with results as I get them.
Customer service is amazing you csn chat with them anytime and they can help you. We havent got much sales yet but they keep making changes so we can achieve goals. Will update the reviews once stsrt getting consistent sales as well.
Support was fast and active throughout my process when I was in need of the help, she helped to my satisfaction. Once again thanks.
Very helpfull amd supportive customer support
awsome
Lo que realmente necesitaba! fácil de usar intuitiva y aparte con periodo de prueba gratuito la verdad es una excelente aplicación. Gracias Easy Ads
Get supporting staff. Helped alot to guide me into the app and satisfied with every step they guide me to get access into the app.
Customer support team of Easy Ads is wonderful.
good
Exellent
very worst experience of easyads , one of the worst app
Hi Avillo,
We’re sorry to hear about your experience. We couldn’t find any record of communication from you, so we’re unsure what went wrong. We’d be happy to assist and address any concerns you have.
Please feel free to reach out to us directly so we can better understand the issue and work to make things right.
Best regards,
The Easy Ads Team
thats work exellent and help castamers
Thank you so much for your high level of professionalism and credibility in providing this service. You are the first app I’ve worked with that offers such clarity and expertise, and I’m truly impressed with my experience. Wishing you continued success!
love it
it is a great app but there should be an option for video ads
not bad helpful
nice
Really patient and understanding customer support. Appreciate the time and effort. Loved the aid! Mill is a fantastic customer supporter. Her clarity and quick responses immediately solved my doubts. Great!
That was nice guidance to run best ads
Very co-operative team.
Good
The customer support to have been excellent Very fast fixed my issue and now waiting for the result
great service and support
Parece ser algo valioso.. se vender realmente bastante passo a dar uma segunda análise
I would add more 5 stars for Maria only. She's a great great help. So long been trying to contact easy ads and honestly she's the one who has solved my issues like its her own issue. She's great. Make her Chief of whatever department she is. A 100 * to her.
Its my first experience on this amazing app & i really inspired using this app and the effective services of support team and hope it will encourage us in every difficult situation.
Thank you.
This app on my Shopify store as www.newman.baby working so well and easy hope i get my 1st sale really hope this app can help me out
awesome:)
I had a great experience with their customer representative, she help me remove wrongly charges. i'm very greatfull to her
such a great experience ahead
quite easy. but results should be proven
jusqu'à présent tout se passe bien
The setup process is super straightforward, even for those without prior ad experience.