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I had an amazing experience with the Easy Ads support team.
They responded very quickly and helped me resolve my billing and refund issue without any hassle. The team was polite, patient, and genuinely cared about fixing my problem.
Even though my free trial had ended, they still made an exception and provided a full refund, which I really appreciate. This kind of support is rare.
Highly recommended! Excellent service, smooth communication, and very reliable support.
This platform is extremely easy to use and well-designed for smooth daily operations.
The features are powerful, reliable, and genuinely help improve workflow and results.
Customer support is outstanding—fast, knowledgeable, and always focused on solving issues quickly.
TAKE THEIR 10 DAY TRAIL AND USED FOR JUST 4 DAY AND THEY SEND ME A BILL AFTER MONTH WHEN I ALREADY CANCELL SUBSCRIPTION FROM MY TRAIL PERIOD .
one of the scam app , please do not use
Hi trendingshoping.com,
Thank you for your feedback. We’d like to clarify a few points regarding your experience with Easy Ads for Facebook Ads:
Billing is handled by Shopify; Easy Ads does not have any access to charge users directly. All billing for third-party apps is fully managed by Shopify.
Account review & refunds: We encourage you to contact our support team via live chat or email at easyadsapp@gmail.com.
We’d be happy to review your account, and if you are eligible, we can issue a full refund.
We’re here to help and want to ensure everything is resolved fairly. Please reach out so we can review your account and assist you.
Best regards,
Easy Ads for Facebook Ads
I TAKE THEIR 10 DAY TRAIL AND USED FOR JUST 1 DAY AND THEY SEND ME A BILL AFTER MONTH WHEN I ALREADY CANCELL SUBSCRIPTION FROM MY TRAIL PERIOD .
one of the scam app , please do not use
Hi Selfie Beauty,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we completely understand how frustrating it can feel to be charged after a trial period.
Just to clarify, Shopify manages all billing directly. If the app isn’t fully uninstalled before the trial ends, Shopify will automatically issue the first invoice. This is a standard process across all apps on the Shopify App Store.
We’ve already processed your refund, as ensuring our customers’ satisfaction is always our top priority. We also reached out to you via WhatsApp to make sure you received it.
We hope this clears up any confusion, and we’d be more than happy to assist you with any other questions or concerns you may have.
Best regards,
The Easy Ads Team
Great support team, no delays nor neglecting the issue. Problem was fixed on the spot while we were in the google meeting discussing it. Very nice clarifications and instructions. Nothing was unclear! They do help with any questions you ask! Great job team easy!
Update - I have been using this for about 2 weeks now and yes!! I have made 3 sales and yes I know you all are thinking only 3 I am just starting my own online store and I have tried everything and so far this app has been amazing all I do is let it do its think and pay the ad spend as soon as I can I will be upgrading so I run more then one ad at a time because so far I love it and my ad spend is so much cheaper to then if I do it on my own
This is Day 3 and it’s been good I have not made any sales yet but the set up was easy for sure and the price is great too I’m going to keep trying for 6 months because it takes 6 months for marketing to work- I will keep updating my review -- Update since I made the first post today I made my first sale and I have only been using this for 3 days
I have used it for a month and mad 3 sales so far
I am rarely disappointed with an app. But when my average CAC is $5-13 at most and this app after $300 can only get 3 sales? Pathetic. The set-up was a red flag, it's dated and ignores Metas newest tech. With that said, it ate up my budget without issue. I feel entitled to a refund on my budget, and this app should exit the app store.
Hi Bewilderment,
Thank you for taking the time to share your feedback — we truly appreciate it.
We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to address each of your concerns in detail:
1. Setup experience
You mentioned that the setup felt outdated. Easy Ads is designed to make campaign creation simple and beginner-friendly, but we’re continuously working to improve the interface and user experience. Our development team is already implementing updates that align with Meta’s latest best practices and design standards.
2. Meta’s newest technology
Easy Ads fully integrates with Meta’s latest conversion APIs and campaign objectives. However, performance can still vary based on the data available in your catalog, your target audience, and product pricing.
3. Campaign performance and ad spend
You mentioned that you spent around $300 and got 3 sales. While we understand how disappointing that feels, please note that the campaign only ran for 3 days — which isn’t enough time for Meta to gather sufficient data and optimize performance. Meta’s learning phase usually requires at least 7 days or 50 conversions before stabilizing results.
Also, we don’t recommend starting with a very high daily budget when your campaign is still in the learning phase. It’s best to start smaller, allow Meta to learn and optimize, then scale gradually once performance improves.
4. Refund request
Regarding your refund concern, Easy Ads doesn’t have access to or control over your ad spend — all charges go directly through Meta Ads.
We’d love to review your setup together to understand what may have caused the performance issues and share practical recommendations to improve your results.
Would you like to join a quick call with me to investigate why that happened?
This call is totally free and will help us go through your setup step by step.
Thank you again for your feedback and for giving Easy Ads a try.
Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist | Meta Certified Ad Expert
Easy Ads Team
My ad campaign only started today and I've already had my first sale - I hope it will be the first of many. Ouissal gave me invaluable support when I was setting the Easy Ads app up and has been very attentive generally, offering great advice on how best to get the most from the campaign.
Application très utile pour créer rapidement des publicités Facebook. Interface intuitive et automatisation efficace grâce à l’IA. Quelques petits bugs parfois, mais dans l’ensemble c’est un bon outil pour les débutants comme pour les pros.
I’ve had a great experience using Easy Ads for Facebook. The app works really well and makes running ads simple and effective. What impressed me the most is their support team they are super helpful and respond very quickly, even during weekends and holidays. Anytime I had an issue, they solved it on time without any stress. This kind of reliable support is rare, and it makes the app stand out even more. Highly recommended