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I received full customer service support for my Meta ad campaign, and I couldn’t be more impressed. The team was responsive, knowledgeable, and genuinely committed to helping me optimize my ad performance. From setup to targeting and troubleshooting, every step was handled with care and clarity. Their guidance made a real difference in reaching my audience effectively. Highly recommended for anyone serious about digital marketing!
unofficial support service and just a waste of money.
Hi Resolvaa,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Easy Ads didn't meet your expectations.
We'd like to address your concerns:
1. Regarding Support:
We reviewed all your conversations with our support, and we ensured that our team provided hands-on assistance throughout your journey, including ad setup, campaign reviews, performance analysis, website evaluation, and personalized recommendations tailored to your business.
Our ad experts remained available to guide you and answer questions at every step.
2. Regarding Value & Results:
Easy Ads for Facebook Ads is a complete advertising system designed to help merchants build structured campaigns, reach the right audiences, and avoid common setup mistakes.
However, successful advertising requires more than just smart ads; it also depends on having a smooth website experience, strong branding, and smart pricing.
Therefore, our Meta Certified Media Buying Professional provided a detailed analysis showing that your ads performed well with a strong click-through rate, meaning they effectively reached the right audience. The challenge was that visitors weren't converting on your website, which indicates optimization opportunities beyond the ad campaigns themselves.
3. Moving Forward:
We want to see you succeed. Therefore, our team remains available to provide guidance on improving your website's conversion rate. Please don't hesitate to contact us, we would love to help.
Thank you again for your feedback. It helps us continuously improve our app and support.
Best regards,
The Easy Ads Team
Je tiens à exprimer ma gratitude envers Ouissal pour son aide précieuse dans la gestion de nos campagnes Easy Ads. Elle a su se montrer réactive, professionnelle, et particulièrement attentive à nos besoins spécifiques, ce qui a grandement contribué à l'amélioration de nos performances publicitaires. Grâce à son expertise, nous avons pu optimiser nos résultats tout en respectant notre budget. Je recommande vivement son accompagnement pour toute entreprise cherchant à maximiser l'impact de ses campagnes en ligne.
I really appreciate the quick and understanding support I received. Even though I was charged for the app without using it, the team immediately offered a charge reversal and made the process smooth. Very professional, helpful, and customer-friendly service. Thank you!
The communication was polite, professional, and fast. It gave me confidence that the team is reliable and supportive. I truly appreciate how smoothly they handled my issue, and I would recommend this app/team for their excellent service.
that's good its easy to use
Shocked how easy this process was. I have spent A WEEK trying to get the facebook instagram app through shopify to work and connect with my page. I still havent managed a single AD. However i came across this. Set it up in literally 5 mins and the ads were sent through. Just waiting for verification for them to be live to the public. I really hope this is going to go as well as I think it will !
El servicio al cliente es muy eficiente. Solo pido que creen tutorials en español para obtener una población mayor.
Excellent experience with the app's customer service.
Quick response in just a few minutes, Ouissal had already solved everything I needed.
I recommend it.
Easy Ads has truly made my job much easier. I can create professional Facebook and Instagram campaigns in minutes, without having to worry about ad setup. Its integration with my Shopify store is particularly seamless. Because ad optimization is automated, I've saved time and seen a significant increase in sales. The support team is also very prompt and responsive, answering all my questions immediately. I highly recommend it!