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I just installed but didn't use it and they billed me for it what an ass
Hi Skylark store,
Thank you for reviewing the Easy Ads app.
Please note that for ALL Shopify apps, you are charged by Shopify, not the app developer.
We have no access to your billing information whatsoever or the ability to charge you.
If you get charged by mistake for any Shopify app, all you have to do is to either contact the app developer or Shopify to get refund.
We look forward to hearing your reply to our last email.
Best,
Maria Chanaoui
Communication Manager
This is crazy. I don't know what has happened but after launching this campaign by easy ads, not only it took a few days to start running but my facebook account got disabled.
Prior to that, I've run many different types of ad sets and and campaign and it all worked out smoothly. My mistake is that facebook account is connected to two businesses that I'm running and now I've lost access to ads for the other business.
I can't even get the facebook account to review. It's ridiculous. And im sure it has something to do with advertising. And at the time it all happened, the only ads that are being run by that account is easy ads. ONLY.
Hi Velurea,
Thanks for reviewing the Easy Ads app.
Kindly note that Easy Ads is a Meta Badged Ad Technology Partner, this means it uses the same API as the Ads Manager.
Also, please note that Ad Accounts get disabled for the content of their ads, using a suspicious payment method, or a suspicious ad destination which is your website.
We'd love to assist you in getting in contact with the Meta team or creating a new ad account.
Please refer to our last email to us for more details on this.
Looking forward to hearing back from you.
The Easy Ads Customer Support Team
Installed app, granted them access to my facebook ads account and was immediately hacked and charged over $700 for fake ads that had nothing to do with my account.
Hi Outsider Garage,
Thank you for taking the time to review the Easy Ads app.
I'm sorry you had an unpleasant experience with us.
Can you please share with us more details about this? We tried contacting you multiple times, still, no response.
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
I installed the Easy Ads App in late December 2023. Let it run for a few weeks and it didn't generate any sales.
I asked for help through their support, and all I got was excuses about why it doesn't work, instead of solutions. I actually was pleading with them to assist me in getting it to work.
After no joy in dealing with two different people, namely: Ouissal and Millenni, I then told them that I'd rather delete the app.
After this, someone else named Maria suggested a call with me to get it working and directed me to their calendar to schedule the call. Which I happily tried to do. Unfortunately, the calendar was fully booked.
So I contacted them again asking when could a slot be made available and was told they would get back to me if a cancellation happened. This was on the 24th of January 2024. Today is the 12 Feb and I haven't heard anything from anyone.
The scary part is that the diary is probably fully booked because so many people are having trouble using the app and are booking support calls.
I was rather disappointed as I believed that the "Easy Ads" app was a good app and that I was doing something wrong and thus asked for help. Sadly it was not forthcoming.
Anyway, I am now exploring alternative solutions. I've given these guys more than enough time and opportunity to assist me in getting their app to work.
Moving forwards and onwards.
Hi Ascend Forex,
Thank you for sharing your experience with Easy Ads. We're sorry to hear about the challenges you encountered and the frustration it caused you. As the Marketing & Communication Manager, I want to extend my sincerest apologies for the inconvenience you faced.
It's disheartening to learn that despite reaching out to our support team, you didn't receive the assistance you needed promptly. I understand how important it is to have reliable support when utilizing our app, and I regret that we fell short of providing you with a satisfactory resolution.
Regarding the scheduling of a support call, I apologize for the inconvenience caused by the fully booked calendar. Our intention is to assist all our users promptly, but unfortunately, this can lead to scheduling constraints at times.
Additionally, I want to clarify that while our calendar may be busy due to the high demand for our free setup service, it doesn't solely reflect users experiencing issues with the app.
Our calendar primarily serves for scheduling a free setup for new users, not specifically for issue resolution. The email you received should have clarified this, and I apologize if there was any confusion.
I assure you that we take every user's feedback seriously, and your experience will be thoroughly reviewed to identify areas for improvement in our support process.
As you explore alternative solutions, we respect your decision and wish you success in finding the right fit for your needs. Should you ever reconsider using Easy Ads or have further feedback to share, please don't hesitate to reach out to me directly at support@easyadsapp.com.
Once again, I apologize for the inconvenience and disappointment you experienced. Thank you for bringing these issues to our attention, as it helps us in our continuous efforts to enhance our services and support.
Kindest regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads
This app is horrible. It will take credit for every sale even if the add had nothing to do with it. They should be closed and not allowed to operate. Scam. Funnel doesn’t work either. When you try and reach out you can only speak to ai and there ai answers barely answer questions they just forward you frequently asked questions that don’t answer your questions. Easy ads more lie throw ur money down the drain!!!
Hi Stoked Snow,
Thanks for reviewing Easy Ads!
Kindly note that Easy Ads for Facebook Ads is a Badged Meta Ad Technology Partner; any data shown on the app is tracked by your own Meta Pixel.
In fact, you can double all data shown on your Easy Ads dashboard on your Meta Ads Manager.
Since the introduction of iOS 14, attribution issues have become more common and not limited to third-party app users. We encourage you to research this and learn more from the Facebook Ads community.
Also, kindly note that our customer support is formed by humans, not AI. In fact, AI technology is not advanced enough to operate a live chat on a scale such as Easy Ads.
Our support team replied to your message which you still need to read.
We look forward to getting your reply on the email sent to you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
I set up the app once, but after receiving some spammy, persuasive emails from customer service, I caved and reinstalled it. During the second setup, the metrics seemed improved—higher impressions, decent CTR, yet it was just 0.56%, and it kept draining my budget without adding any real value. I'm starting to feel like I'm advertising on a fraud farm, with fake stats where clicks keep occurring, but GA4 tracking shows no conversion data, no traffic to my website. Easy ads are utterly irresponsible in user support. What a mistake to use them! I blew nearly 100 dollars on phony numbers. Don’t bother using it; you'll regret it if you do.
Dear Easy Ads Team,
I must emphasize the importance of sincerity in customer service; please do not provoke my displeasure. Firstly, I would like to reiterate that I have installed your application twice. During my first experience, I was deeply frustrated with the dismissive attitude in the response to my query. My question was regarding an issue with my funnel ads not being distributed in the order of Awareness, Consideration, Decision, Loyalty. Instead, after running for four days in the Awareness phase, it abruptly shifted to the Loyalty funnel.
Mrs. Milenni's response suggested that I should not worry as this was an obvious policy to optimize budget use, accompanied by a link to Facebook's Advantage+ policy. Was this genuinely helpful? What I needed to understand was the rationale behind a funnel that should naturally progress from Awareness to ultimately Loyalty, but instead jumps directly to Loyalty. It's almost comical to expect an audience just becoming familiar with my brand to suddenly exhibit loyalty without having purchased anything from my website.
For this second installation, I have spent nearly 1,000,000 VND (approximately $41.25), which now seems like a questionable investment.
Secondly, regarding the email spam issue, are you certain about sending only two emails? Would you like me to provide screenshots of my inbox showing four emails from Mrs. Maria? I reconsidered my stance out of sympathy for the tone of your emails and gave Easy Ads a second chance, only to be met with disappointing results, leading to its deletion.
Thirdly, when using GA4 for analytics, I noticed a complete absence of traffic from Facebook, which starkly contrasts with the data you double-checked. Please, spare me the humor.
Moreover, your lack of professionalism is profoundly disappointing. Discussing client budgeting, market presence, and international reach is a matter of utmost confidentiality. Your casual mention of these details is enough to question your professional integrity.
In conclusion, please avoid compelling me to escalate this matter through reviews in various forums.
Sincerely,
Albert
Hi Albertio-Houseware For Better Life,
Thank you for taking the time to review Easy Ads for Facebook Ads.
We are shocked by your review, especially since your very last message to our support team was:
"Thank you , I think it working"
Here are the answers to every point made in your review:
"after receiving some spammy, persuasive emails from customer service, I caved and reinstalled it."
You received exactly 2 emails asking why you uninstalled and offering an extended free trial. We send these emails to all customers who uninstall our app, to get feedback, improve the user experience, and give the user a chance to try the app again without worrying about a charge.
You may have coincidentally received promotional messages regarding our BFCM offer, these messages are sent to all users in case they want to secure a special promotion and are limited to the BFCM period only. You can easily opt out of receiving emails by unsubscribing.
"During the second setup, the metrics seemed improved—higher impressions, decent CTR, yet it was just 0.56%, and it kept draining my budget without adding any real value."
In your conversation with our support team, you expressed concern with budget distribution, to which our support agent replied and explained how the advertising budget works, mainly, that we use Advantage+Budget Optimization.
You did not, at any point, express dissatisfaction with your CTR or request feedback for your funnel. If you did, our support team would recommend that you pause your funnel, and suggest changes and improvements to your audience and ads.
Now, after checking your funnel data, it looks like you were targeting 18 countries, with an audience of 472,500,000 million people, with a low daily budget of 200,000 Vietnamese Dong or $8,25 USD.
Please note that the ideal audience size for such a budget is below 10 million. The reason behind this is when you're optimizing for conversions, you are bidding against other advertisers on the same audience, when you set a low budget and target a large audience, you are losing the ad auction resulting in low CTR.
"I'm starting to feel like I'm advertising on a fraud farm, with fake stats where clicks keep occurring, but GA4 tracking shows no conversion data, no traffic to my website. Easy ads are utterly irresponsible in user support. What a mistake to use them! I blew nearly 100 dollars on phony numbers. Don’t bother using it; you'll regret it if you do."
Kindly note that Easy Ads is a Meta Badged Ad Technology Partner, meaning, we use the same API as the Ads Manager itself. Anything created in Easy can be easily double-checked in the Ads Manager.
Also, kindly note that the Easy Ads dashboard reflects your Ads Manager dashboard, it is in fact, impossible for Easy Ads to show ANY data other than the one tracked by your Pixel and shown on your Ads Manager.
With that being said, we do recommend that you look into your Pixel/Dataset setup. It might be beneficial to troubleshoot your events as you'll encounter the same issues regardless of the platform you're using.
Our team of Meta Certified Media Buying Professionals would be more than happy to assist you with this.
Best Regards,
The Easy Ads Team
how to remove subscription of AI - Easy Ads for Facebook Ads from shopify? as it uses to deduct untold charges randomly
Hi Worthy Den,
Thanks for reviewing the Easy Ads for Facebook Ads.
Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it.
Kindly reach out to our support via support@easyadsapp.com to request a refund as we did not get any replies from your email address.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
Hi Maria Chan,
Thank you for your prompt response.
I want to emphasize that my Shopify store was meticulously designed by top-ranking Shopify experts with extensive experience in conversion optimization. I'd be more than willing to share the names of the partners and designers involved to attest to the credibility of the design.
Additionally, my product catalog consists of over 2000 authentic items with proven market appeal. While I understand the importance of a well-optimized store and product selection, I've chosen to explore other solutions.
Currently, I am using a different application that has seamlessly addressed the glitches I encountered on the ads manager. The results have been outstanding, with significant conversions. I value the insights provided by your team but felt compelled to share my experience for transparency.
Thank you for your understanding, and I wish you the best in your endeavors. My feedback is offered genuinely, and I appreciate the opportunity to share my perspective.
Best regards,
Hi EUROPEAN HOUSE HOLD,
Thank you for reviewing Easy Ads for Facebook Ads.
Kindly note that getting sales depends on:
- If your store has clear branding, is designed for conversions, and has good copy.
- If your product has a proven market fit with the audiences you'll target via ads.
To know if you fit these requirements, you are prompted to ask for feedback after launching a campaign.
Users who have these prerequisites generate sales within the first 7 days of having the app installed.
Simply launching an ad does not mean you will automatically get sales.
Regarding support, kindly note that we do not provide 24/7 live chat support, we provide live chat support 9-5 Mon-Fri as mentioned on our website and this page.
Also, please note that since you opened more than 5 separate support requests, we can see that you have not read all the replies sent to you.
Should you work on improving your website and especially your product selection, we'll be more than happy to restart an extended free trial for you.
Best,
Maria Chan
Without a doubt in my mind the worst support from an shopify app. It´s the second time around i try this app. Since they had a lifetime offer i thougt why not? But that was a huge waste.
This app is totally fraudulent and a waste of time; you end up losing your budget here. I integrated their application and ran ads on Facebook. My PPC was 12 initially, and the audience targeting was broad.
I contacted their helpline, and for the first 2 days, there was no response. When they finally responded, they advised me to reduce my audience to under 1 million, claiming it would improve the ads. I followed their advice, and suddenly, the PPC jumped from 12 to 26.
I contacted them again, and a reply came after 1 day, suggesting that I increase my budget to $10 per day, reduce the audience, and make the ads beautiful. Following their advice, the PPC went up to 49.
Upon contacting them again, they informed me that my website's speed is slow. These are completely non-professional individuals, and their application and team's performance are zero.
Everyone should be cautious; this is a useless application. It's better to create ads on Facebook yourself without any expertise. An important note: when you submit ads through their application, Analytics shows 40 to 50 visitors on your website suddenly. After some time, the visitors drop to zero on Analytics.
I don't know how this application does that. Anyone who wants to experiment can do so. I've shared what I observed and experienced
Also i try many time my ads stop but now my ads not stop, i dont know how is possible ?
Hi
You may not have paid attention to my point that, upon your agent's suggestion, I reduced the audience to under 10 million and increased my budget. Following that, the PPC skyrocketed, almost doubling. Why did this happen?
Furthermore, there are many people here who can visit my store and see its speed, which is still above 49. Additionally, what advice was given in this regard?
Your responses are inconsistent, whether it's Sunday or Monday. The record of this is present in your help chat. After that, your system did not stop my ads when I tried to halt them. I had to struggle to stop them through Meta, and with Shopify's help, I removed your application without stopping the ads. Why did this happen?
I suggest you review all the conversations in your help chat first. Then, investigate how the Shopify team removed your app without stopping the ads, which I was unable to do.
Hi BAG ZEST,
I hope you're doing well.
My name is Maria Chanaoui, I'm the Marketing & Communication Manager at Easy Ads. I'm also a Meta Certified Media Buying Professional.
I noticed you highlighted the following issues in your review:
1. A high PPC that kept going up.
2. A late response rate.
3. Conflicting advice.
4. Confusing analytics.
5. Not knowing how to pause ads.
I believe I got all of them, but in case I missed one, please don't hesitate to let me know.
I would love to address your concerns one by one, so that you can understand what occurred:
1. A high PPC that kept going up.
Easy Ads' campaign optimizes for conversions, more specifically, sales. Ads optimizing for conversions naturally cost more than ads optimizing for traffic.
In any campaign type in any platform (Meta, Google, TikTok,...), when you have a ppc that is constantly increasing, this signals that you are targeting a highly competitive audience with a low budget. In other words, you are bidding against other advertisers on the same audience and losing the ad auction every time.
This is why our customer support agents advised you to decrease your audience size and increase your budget, so you can start winning the ad auction and decrease your ppc.
2. A late response rate.
We understand how frustrating it is to wait for a response and not get it, for this, we sincerely apologize for the late reply. We offer live chat support Monday to Friday during regular office hours (9-5). This is mentioned on our website and in our Shopify listing. We have recently onboarded new customer support agents to cover in between hours. We hope to be offering 24/7 in the future.
3. Conflicting advice.
After checking your website and both conversations you had with different customer support agents, I believe there was a mistake in the order of advice received from our agents. Usually in cases similar to yours, we advise you to stop advertising and work on improving your website, as both your website design and loading speed are not fit for advertising.
4. Confusing analytics.
The data shown on your Easy Ads dashboard is the same data shown on Meta Ads Manager. This is also the data tracked by your own Dataset (Pixel). Easy Ads can only display the data sent it by Meta, we cannot display any other data as it is technically impossible.
The behavior you saw could be explained by Meta bot traffic, which are bots sent by Meta to all websites after launching ads, to determine if the content of the website complies with their policies. You are not charged for this traffic.
5. Not knowing how to pause ads.
Can you please share more details on this? Usually, once you uninstall the app, the campaign is automatically paused and deleted. We'd love to learn more about this and assist you.
Other than this, we'd be more than happy to assist you in improving your website and restart your free trial so that you can take full advantage of the app.
We look forward to getting a reply from you in the email we've sent you.
Best,
Maria Chanaoui
Marketing & Communications Manager