Avis (777)

Note globale
4,4
Nombre d’avis par note
  • 79 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 2 % des avis sont des avis à 2 étoiles
  • 13 % des avis sont des avis à 1 étoiles
13 mars 2024

Worst app ever.No help at all

LED- AstroProjection
Malte
Environ 10 heures d’utilisation de l’application
7 décembre 2023

Péssimo, já gastei mais de R$ com anúncios e não consegui fazer se quer uma única conversão de vendas, eles prometem que em uma semana ajuda a converter vendas, mas os anúncios não convertem.

Soyu Express
Brésil
9 jours d’utilisation de l’application
26 novembre 2023

Me cobró habiéndolo desinstalado.

Auckland Uruguay
Uruguay
9 jours d’utilisation de l’application
20 novembre 2023

Bunch of Hackers

Andrew's Closet
États-Unis
7 jours d’utilisation de l’application
Easy Ads a répondu 22 novembre 2023

Hi Andrew's Closet,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Can you please clarify your review? We can't find any communication from you prior to you leaving your review.

Thank you!

Best,
The Easy Ads Team

13 décembre 2023

Uninstalled during trial but charges are not removed currently

Ayutri Ayurveda
Inde
15 minutes d’utilisation de l’application
Easy Ads a répondu 19 décembre 2023

Hi Ayutri Ayurveda,

Kindly note that Shopify handles billing for all Shopify apps, including Easy Ads for Facebook Ads. We do not have any access whatsoever to your payment information or the ability to charge you.

We can, however, issue a charge reversal or a refund depending on your case and your eligibility with our refunds and charge reversals policy.

Also, please note that we tried to contact you multiple times via your email address without any luck. Kindly reply to our last email requesting a screenshot of your bill so we can proceed with a charge reversal.

Best,
The Easy Ads Team

15 mai 2024

/njlfl/kjkdzs'/cx

Shopiky
Inde
Environ 2 heures d’utilisation de l’application
21 décembre 2023

Reinste Geld verschwendung

JDMStore
Suisse
18 jours d’utilisation de l’application
Easy Ads a répondu 23 décembre 2023

Hallo JDMStore,

vielen Dank, dass Sie sich die Zeit genommen haben, Easy Ads zu bewerten.

Es tut uns leid, dass Ihre Erfahrung nicht zu den von Ihnen gewünschten Verkäufen geführt hat.

Es gibt mehrere Aspekte, die dazu beitragen, Verkäufe mit der App zu erzielen, einschließlich Ihres Shops, der Produktauswahl und der Preisgestaltung.

Das Team von Easy Ads hilft Ihnen gerne dabei, die perfekte Kombination zur Umsatzgenerierung zu finden.

Wenn Sie daran interessiert sind, antworten Sie bitte auf die E-Mail, die wir Ihnen gerade geschickt haben.

Mit freundlichen Grüßen,
Maria Chanaoui
Leiterin Marketing und Kommunikation

9 octobre 2023

While the Easyads app has its merits when functioning properly, engaging with support has proven to be a challenging ordeal. Even after providing the necessary information, such as the account number, the team persistently seeks further personal data, requesting additional screenshots. The staff comes across as dismissive, adhering strictly to their scripts and demonstrating an unwillingness to provide assistance that requires creative problem-solving.

Dealorama
Australie
6 mois d’utilisation de l’application
Easy Ads a répondu 11 octobre 2023

Hi Dealorama,

Thank you for trying Easy Ads for Facebook Ads, we're sorry you didn't like it.

Kindly note that asking for extra details, screenshots, domain, etc is necessary to better assist you.

This is a standard procedure you'll have with any support team, as that's how a support agent is able to identify a problem that may not show on our end.

The issue you reported was eventually fixed, thanks to the information you so kindly shared.

We're not sure what you're referring to exactly by "The staff comes across as dismissive, adhering strictly to their scripts and demonstrating an unwillingness to provide assistance that requires creative problem-solving." as the support agent was actively working with you to fix the issue you're facing, but we're more than happy to learn from any specific examples you have to offer.

Kindest Regards,
The Easy Ads Support Team

22 juillet 2023

Used for 4 months, never got to 1% click-thru-rate, never made a single sale. Money, effort & time was wasted.

doingly
États-Unis
5 mois d’utilisation de l’application
Easy Ads a répondu 27 juillet 2023

Hi Doingly,

Thank you for taking the time to review Easy Ads for Facebook Ads. We're sorry you didn't like it.

Kindly note that getting sales depends on:

- If your store has clear branding, is designed for conversions, and has good copy.

- If your product has a proven market fit with the audiences you'll target via ads.

Users who have these prerequisites generate sales within the first 7 days of having the app installed. Simply launching an ad does not mean you will automatically get sales.

When you first started using our app and requested feedback, as a Meta Certified Media Buying Professional, we provided you with a full list of recommendations to help you improve your CTR and conversion rate on your website.

The second time you used our app, we asked for feedback before getting started with your funnel which you have not.

In your email, you'll find an email from us with a full analysis of your website showing the areas that require fixes and improvement. As a Meta Certified Media Buying Professional, we, unfortunately, can not recommend you run ads or paid promotions of any type until you fix the pending issues that are making your website's load speed severely below average and your on-site user experience poor.

Kindest Regards,
Maria

9 février 2023

We have been writing mails and not getting any response from Easy ads team. 8,149.05 INR is spent so far other than what is charged by Easy ads and we got zero conversion so far. Our CPC in easy ads is 8times compared to when we run ads directly on facebook.

GOGIRGIT.COM
Inde
3 mois d’utilisation de l’application
Easy Ads a répondu 16 février 2023

Hi GOGIRGIT,

Thank you for trying Easy Ads for Facebook Ads and for sharing your feedback.

Please note that we were made aware of a bug that prevented you from sending messages using the in-app chat option, which has been resolved shortly and you can now send messages. We've implemented a fix that ensures the same issue won't happen again. We apologize for the inconvenience this issue has caused you.

Kindly note that we have indeed replied to your messages, you were offline, so a copy of our reply has been delivered to the email address associated with your account.

Our response also answered your issue and provided the steps needed to correct the problem as well as screenshots of our replies that you have read.

Please don't hesitate to reach out to us via the in-app chat or via our email address support@easyadsapp.com.

Kind Regards,
Maria