IA ‑ Easy Ads for Facebook Ads

Hola Hogares,

Gracias por tomarte el tiempo de revisar la aplicación Easy Ads para Facebook.

La captura de pantalla que te enviamos por correo electrónico muestra tu historial de instalación. Instalaste la app el 9 de mayo y la desinstalaste el 19 de mayo, es decir, 10 días después. Nuestra prueba gratuita dura 7 días, así que es normal que te cobren después de que termine el periodo de prueba gratuito y aún tengas la app activada. También hemos confirmado que este es el caso con el soporte de Shopify Partner.

También nos hemos dado cuenta de que nunca te pusiste en contacto con nosotros a través de soporte para pedir ayuda o comentarios sobre tu tienda antes de publicar anuncios.

Hemos aprobado un reembolso completo para usted, por favor espere algún tiempo para que Shopify procese este reembolso. Para futuras referencias, si alguna vez tienes un problema con una aplicación de terceros, debes comunicárselo al desarrollador.

Si lo deseas, también estaremos encantados de ayudarte a validar tu tienda y productos para anuncios primero, configurar tu Business Manager después, y lanzar el embudo.

Sólo tiene que responder a nuestro correo electrónico.

Un saludo,
Maria

Hi Andrew's Closet,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Can you please clarify your review? We can't find any communication from you prior to you leaving your review.

Thank you!

Best,
The Easy Ads Team

Hi UA Gifts,

Thank you for giving Easy Ads a try. We're sorry you did not enjoy using it.

After investigating this review, it looks like a support agent did indeed reply to all of your support inquiries, but because you opened multiple support tickets, you were unable to view the reply.

Kindly do not open more than one support ticket at a time and view your inbox for replies before deciding to contact support again.

Best,
Maria

Hi RudeWick Candles,

Thank you for giving Easy Ads a try, we're sorry you did not like it.

Kindly note that the plan you signed up for has one funnel (campaign) with multiple funnel stages (ad sets), the funnel uses ABO, which means the budget is optimized by Meta; it decides which ad set it spends the budget on. It is normal for some ad sets to not spend initially as that is the purpose of ABO; better usage of your budget.

The CPC (Cost per click) is higher because the campaign optimizes for conversions, not traffic. Also, please note that the audience you choose to target plays a part in your CPC, so if you target a highly competitive market such as the US (Which is the target location you set), you will, of course, get a higher CPC since you are bidding against tens of thousands of other advertisers with higher budgets, targeting the same audience.

Our support team operates on a 9-5 Mon-Friday schedule, we do not offer 24/7 support at the moment. This is also mentioned in our pricing plans.

Please note that it is not a courtesy to include live chat support in all pricing plans, it is reserved for the highest plans starting at $99. However,f for Easy Ads, live chat support is available for all plans starting from $27.96.

Please don't hesitate to reach out to us if you have any other questions or if you need help.

Best,
Maria
Easy Ads Expert Support

Oi Tudo,

Observe que você deixou uma avaliação de 1 estrela e não enviou uma mensagem.

Observe que sua assinatura foi de fato cancelada. Responda ao e-mail que lhe enviamos e informe-nos se a cobrança do aplicativo foi adicionada à sua fatura.

Melhor,
Maria

Hi YFY PRODUCTS,

Thank you for taking the time to try Easy Ads for Facebook Ads. We're sorry you didn't like it.

Kindly note that getting sales depends on:

- If your store has clear branding, is designed for conversions, and has good copy.

- If your product has a proven market fit with the audiences you'll target via ads.

Users who have these prerequisites generate sales within the first 7 days of having the app installed. Simply launching an ad does not mean you will automatically get sales.

Easy Ads for Facebook Ads runs ads that redirect to your website product page. Which is why having a proven product and product page is required.

As a Meta Badged Professional Media Buyer, we tried to explain to you that in order to get results from the app, verifying that your website is fit for ads and your products have a proven market fit is required to use our app.

We also requested on several occasions that you share with us a screenshot of your Shopify bill to proceed with a charge reversal and even offered to provide you with a refund on the budget you spent on ads ($30 USD). We didn't hear back from you again.

Please note that our offer still stands, and as a Meta Badged Professional Media Buyer, we, unfortunately, cannot recommend you run ads for your website until you work on improving your website's UI and load speed.

Kindest Regards,
Maria

Hola Rosen,

Gracias por tomarte el tiempo de probar Easy Ads for Facebook Ads. Lamentamos que no haya estado a la altura de tus expectativas.

Nos hemos dado cuenta de que uno de los puntos que has mencionado es que la aplicación es difícil de configurar y nos preguntábamos si te habías puesto en contacto con el servicio de asistencia, ya que no hemos podido encontrar ningún mensaje enviado con tu dirección de correo electrónico.

En cuanto a la imposibilidad de cancelar, ten en cuenta que Easy Ads for Facebook Ads es una aplicación de Shopify. Para cancelar cualquier aplicación de Shopify, lo único que tienes que hacer es desinstalarla de tu tienda.

Si quieres darle una segunda oportunidad a la aplicación, nos encantaría ayudarte con la configuración del Administrador de empresas, ya que te resultará beneficioso tener tu Administrador de empresas configurado correctamente, incluso si decides eliminar la aplicación más adelante, podrás publicar anuncios sin problemas.

A partir de hoy, usted tiene 7 días más en su prueba gratuita (que expira día a día), Si lo desea, puede seguir adelante e instalar la aplicación de nuevo y háganoslo saber para que podamos ayudarle.

Dinos lo que piensas.

Lo mejor,
María

Hi EQshoponline,

Thank you for trying Easy Ads for Facebook Ads, we're sorry you didn't like it.

Kindly note that the email you received is for restarting your 7-day free trial, not extending it. Kindly refer back to your inbox and re-read the email.

Uninstalling and installing the app is a requirement for applying free trial days, as it cannot be done (technically) while the app is still installed. Of course, when you uninstall our app, the campaign will be automatically deleted and you'll need to re-create it. This is a standard procedure that happens when anyone uninstalls our app.

Regarding your ads being rejected for circumventing, please note that the very definition of circumventing that you'll find on Meta is directly related to how your website is set up. It can also be a mistake, which you could report to Meta and request a manual review of your ads.

Kindest Regards,
Maria

Dear VISMIT,

Thank you for choosing Easy Ads. We appreciate your feedback and apologize for any inconvenience you experienced.

Please note that Easy Ads is designed to display only the ad accounts your profile has access to. If you encounter any issues connecting your Facebook ad account, it's possible that the displayed ad accounts are the ones associated with your profile.

We understand the frustration you faced in seeking support. While we currently do not offer 24/7 remote desk support, we value your input and would like to help you resolve the issue. If you decide to give Easy Ads another try, we'd be happy to arrange further assistance to ensure a smoother experience for you.

Thank you for your patience and understanding.

Best regards,
Easy Ads Support

Hi Luxuries products,

Thank you for giving Easy Ads a try, we're sorry you didn't like it.

Can you please clarify your review? We have tried hard to decipher your review and email with no luck.

Our support team can speak English, French, and Arabic.

Looking forward to hearing back from you.

Best,
Maria