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Not what they advertise it. They have no idea of how indian markets perfor, How our sector works. Just waste of funds and nothinng
Hi Indian Draping Company,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience, and we appreciate the opportunity to address your concerns clearly.
App Experience & Performance
Easy Ads is designed to simplify ad creation and campaign setup through automation. However, results can vary depending on factors like product-market fit, store setup, creatives, and overall conversion optimization.
We also understand your concern regarding performance in your niche and market. We do have hundreds of users actively running campaigns in the Indian market across different sectors, with varying results depending on their setup and execution.
Billing & Shopify Integration
Regarding billing, Shopify handles all app subscriptions and payments directly. We do not have access to your payment details or the ability to charge users ourselves.
Support & Next Steps
We’re sorry the experience did not meet your expectations. Our team is available to review your setup in detail and help identify improvements if you’d like to give it another try or optimize performance.
We appreciate your feedback; it helps us continue improving the platform.
Best regards,
Ouissal Oulad Lghrab | Customer Success Specialist
Easy Ads Team
sekava, täynnä piilokuluja.
Hi Knotify,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify that Easy Ads for Facebook Ads does not include any hidden charges. All pricing details and app subscriptions are clearly displayed and fully managed through Shopify’s billing system, ensuring complete transparency for all users.
We understand that pricing or billing terms can sometimes be confusing, and if anything is unclear, our team is always available via live chat to explain all charges and assist you immediately.
We also have hundreds of users successfully using our app to launch and manage campaigns with no issues, and we are always committed to providing clear and professional support.
Please feel free to contact us through live chat or email at easyadsapp@gmail.com so we can review your concerns and help resolve them quickly.
Best regards,
Easy Ads for Facebook Ads
it is the worst app overall once downloaded can not cancel it
Je tiens à exprimer ma profonde déception concernant l'application Easy Ads sur Shopify. À mon avis, c'est une arnaque complète. Les avis positifs que vous pouvez lire semblent complètement faux et trompeurs.
Le support client est particulièrement incompétent. Au lieu de fournir une assistance utile et adaptée, ils m'ont simplement conseillé de cibler le marché anglophone avec mes publicités, alors que mon site est exclusivement francophone. Cela montre une incompréhension totale de leur part des besoins spécifiques de leurs utilisateurs.
En termes de résultats, l'expérience a été désastreuse. J'ai dépensé 350 euros pour des campagnes publicitaires via cette application et n'ai généré que 4 commandes. Le retour sur investissement est inexistant et cette dépense n'a fait que creuser un trou dans mon budget marketing.
En résumé, je déconseille vivement l'utilisation de Easy Ads sur Shopify. L'application ne tient pas ses promesses et le support client est loin d'être à la hauteur. Économisez votre temps et votre argent, et cherchez des alternatives plus fiables pour vos campagnes publicitaires en ligne.
Bonjour Custonimo ,
Nous vous remercions sincèrement pour votre retour détaillé concernant votre expérience avec Easy Ads. Nous prenons très au sérieux vos commentaires et nous regrettons profondément que notre service n'ait pas répondu à vos attentes.
Concernant le support client, nous reconnaissons que la recommandation qui vous a été faite était inadaptée à votre situation. Nous allons immédiatement revoir nos procédures pour nous assurer que nos équipes prennent en compte les spécificités linguistiques et géographiques de chaque client.
Nous comprenons votre frustration face aux résultats obtenus. Les performances des campagnes publicitaires peuvent varier considérablement en fonction de nombreux facteurs. Nous aimerions examiner en détail votre cas pour comprendre ce qui n'a pas fonctionné et voir comment nous pourrions améliorer l'efficacité de vos futures campagnes.
Quant à l'authenticité des avis, il est important de noter que Shopify vérifie rigoureusement tous les avis avant leur publication sur l'App Store. Shopify s'assure que chaque avis provient d'un utilisateur réel de l'application. Si vous avez des doutes ou des questions concernant ce processus de vérification, nous vous encourageons à contacter directement Shopify pour obtenir plus d'informations.
Nous souhaiterions avoir l'opportunité de rectifier cette situation et de regagner votre confiance. Pourriez-vous nous contacter directement à support@easyadsapp.com afin que nous puissions discuter plus en détail de votre expérience et explorer des solutions potentielles ?
Encore une fois, nous vous présentons nos sincères excuses pour cette expérience décevante et nous espérons pouvoir travailler avec vous pour résoudre ces problèmes.
Cordialement,
L'équipe Easy Ads
I am rarely disappointed with an app. But when my average CAC is $5-13 at most and this app after $300 can only get 3 sales? Pathetic. The set-up was a red flag, it's dated and ignores Metas newest tech. With that said, it ate up my budget without issue. I feel entitled to a refund on my budget, and this app should exit the app store.
Hi Bewilderment,
Thank you for taking the time to share your feedback — we truly appreciate it.
We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to address each of your concerns in detail:
1. Setup experience
You mentioned that the setup felt outdated. Easy Ads is designed to make campaign creation simple and beginner-friendly, but we’re continuously working to improve the interface and user experience. Our development team is already implementing updates that align with Meta’s latest best practices and design standards.
2. Meta’s newest technology
Easy Ads fully integrates with Meta’s latest conversion APIs and campaign objectives. However, performance can still vary based on the data available in your catalog, your target audience, and product pricing.
3. Campaign performance and ad spend
You mentioned that you spent around $300 and got 3 sales. While we understand how disappointing that feels, please note that the campaign only ran for 3 days — which isn’t enough time for Meta to gather sufficient data and optimize performance. Meta’s learning phase usually requires at least 7 days or 50 conversions before stabilizing results.
Also, we don’t recommend starting with a very high daily budget when your campaign is still in the learning phase. It’s best to start smaller, allow Meta to learn and optimize, then scale gradually once performance improves.
4. Refund request
Regarding your refund concern, Easy Ads doesn’t have access to or control over your ad spend — all charges go directly through Meta Ads.
We’d love to review your setup together to understand what may have caused the performance issues and share practical recommendations to improve your results.
Would you like to join a quick call with me to investigate why that happened?
This call is totally free and will help us go through your setup step by step.
Thank you again for your feedback and for giving Easy Ads a try.
Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist | Meta Certified Ad Expert
Easy Ads Team
★☆☆☆☆ Extremely Misleading – Charged Me Twice During Free Trial
This is the second time I've had a terrible experience with the Easy Ads app, and I feel compelled to warn other Shopify store owners.
The app promises a 10-day free trial, but that's highly misleading. I uninstalled the app well before the trial ended, thinking I would not be charged. Despite this, I was billed ₹2,590.13 — again, just like the first time I tried this app months ago and faced the same issue.
There was no clear warning that billing starts immediately upon installation or continues even after uninstallation during the trial period. That defeats the entire purpose of a “free trial.” This feels like a trap to bill users regardless of their intent to continue using the app.
When I reached out for help previously, I got no meaningful support or refund. This time, I am escalating the issue to Shopify directly.
Avoid this app at all costs unless you want unexpected charges and zero accountability. Shopify needs to seriously review whether this app complies with fair billing standards.
Hi ShoppingMood,
Thank you for your feedback. We understand your frustration and sincerely apologize for the confusion regarding the trial and billing process.
We’d like to clarify that Shopify handles all billing for apps in the Shopify App Store. If an app is used after the free trial period, this will trigger billing.
After your refund request, we reviewed your case and initially reached out via email. As we didn’t receive a response, we followed up via WhatsApp to assist you promptly.
We then issued a full refund and explained the reason for the charge. We also stayed in touch to ensure you received the refund, as we prioritize providing a smooth and reliable experience for all our users.
We truly value your input and hope this clarifies the situation.
Our goal is always to provide transparent billing and responsive support, and we’ll continue working to improve the experience for all users.
Best regards,
The Easy Ads Team
Don't recommend this app at all. It is a big waste of money. No conversions, just a few and very expensive. We followed all their steps to assure it is just useless. We know about meta ads, we just wanted to enhance our conversions but instead we ended up only losing money. Once Ouissal gave us a support but when we doubt about his suggestions, he didn't seem to be very happy. Their arguments are very poor but as we know how to run ads we are aware of what works and what not. Many innocent and people expect to get miracles here but sometimes AI is not as intelligent as they say. As a recommendation, learn yourselves how to run ads and you are very likely to get better results than the ones from these kind of apps. Don't take the easy path, learn by your own, test on your own. By the way, their data was way too inaccurate, their end provided much more conversions than the real ones. They blamed facebook but that is false. That never happens to us with our direct ads on meta ads.
Hi Polovers,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the app did not meet your expectations.
Our goal is always to help users optimize their campaigns and enhance results, but we understand that outcomes can vary depending on many factors, including campaign strategy, audience, and ad content.
We strive to provide accurate data and guidance, and our support team, including Ouissal, is always available to offer advice and clarify any issues. We regret that our suggestions did not fully align with your expectations.
Your feedback is extremely valuable, as it helps us identify areas where we can improve both our support and the app’s functionality. We encourage all users to combine their own expertise with the tools and guidance we provide to achieve the best possible results.
We truly appreciate your input and hope to continue improving so that all users can have a smoother and more effective experience with our app.
Best regards,
The Easy Ads Team
I installed the app, the support is so slow that even after 24 hours there was an error where I was not able to publish my campaign but I got no help or replies from them. now I am getting charged even when I didn't use the app as it didn't work. awaiting my refund. I request the developer to please improve service and refund any amount of clients such as us.
Hi Windlust,
Thank you for your feedback. We understand your frustration and apologize for the setbacks you experienced with your campaign. While we did our best to assist you, we’re sorry we couldn’t resolve the issue to your satisfaction.
We’ve already processed your subscription refund, as customer satisfaction is our priority. We’ll take your feedback into account to improve our support and ensure a smoother experience for all users.
If you decide to give the app another try in the future, we’d be happy to help you get set up.
Best regards,
The Easy Ads Team
THEY CHARGED ME WITH AN APP UNINSTALLED AND THEY HAVEN'T REFUNDED FOR A MONTH... SHAME!!!
It doesn't work!!! After my first negative review, they tried to make things right. There were 4 orders from the funnel and I assumed everything was fine now. However, it was not like that! A lot of advertising money followed with no return whatsoever. The month of November 2024 was without a single order from their ad, but I was paying for it. December 2024 8 orders from the funnel. I can't even recover a third of the advertising money...
I am extremely disappointed!!!
Hi WoowBg,
We’d like to clarify that all charges for our app, along with any other Shopify apps, are processed directly by Shopify, not by us. We have no control over Shopify’s billing or the status of pending payments.
Regarding your emails, we’ve replied to all your inquiries but haven’t heard back from you. We also reached out via WhatsApp and through our website’s support chat, but unfortunately, we haven’t received a response from your side.
If you still need assistance, please feel free to reach out directly, and we’ll help resolve the issue.
Thank you,
Easy Ads Team
I don't think this app will add any value for you. By the time you realize it, you will have already spent a lot of money over 1-2 months.
They just set up regular ad campaigns and retargeting, but it's a lie that it targets the right person at the right time. My manual campaigns had better CPA and ROAS than the ones created by this app.
You guys should give us more option to use more types creatives and should be given us data on a daily basis too.
