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Terrible customer service. The app is not working and they do not want to fix it. Also, they do not want to refund the full amount for the lifetime subscription.
Hi Wood To You,
We're sorry to hear you're unsatisfied with your experience.
It's always our goal to provide excellent customer service and a reliable product to all our users. Our support team has been in contact with you and has worked diligently to address your concerns.
Regarding the app functionality, we're actively investigating and resolving any reported issues. If you're still experiencing problems, please reach out to our support team with specific details so we can assist you further.
As for the refund request, our 90-day money-back guarantee policy is clearly stated in our terms of service. Since your purchase was made over a year ago, it falls outside this timeframe. We believe this policy is fair and consistent with industry standards for lifetime deals.
We appreciate your feedback and will use it to improve our service. If you need additional assistance, please don't hesitate to contact our support team directly via support@easyadsapp.com.
Kindest Regards,
The Easy Ads Support Team
unnecessarily payment add to our account without using this app
Hi FITBOL,
Thanks for reviewing the Easy Ads for Facebook Ads.
Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it.
Since you left your review, our team did refund you instantly as the charge was indeed a mistake.
Kindly review your Shopify bills to review the refunded amount.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
This app wasted our ad budget, applied series of frivoulous charges on our facebook account and led facebook to suspend the account due to the series of small payments applied - over 15 payments in a few hours.
Sent several messaged to the app developers and they aren't even responding. USELESS WASTE of Scarce resources!!!
It calculates conversions that come from other sources and provides false data. The support is horrible; the one time I reached out they weren’t helpful at all then told me they’d get back to me and it’s been 3 weeks and no one did. It’s a waste of money. Avoid.
The app didn't work at all. Would not sync products and had 18 error messages which I was told to wait 24hrs for them to clear as this was common issue. The errors didn't clear after 72hrs so I promptly deleted the app. I was offered a further 10 days free trial which I refused BUT THEY STILL CHARGED ME! even after I deleted the app well in advance of the free trial ending. I expect a full refund please.. I'll wait, and update this review if they charge me yet again.
Hi Blazed Wear,
Thank you for reviewing the Easy Ads app.
We apologize for the inconvenience the sync bug has caused you. Since reported, it has been fixed.
Regarding the payment issue, please note that for ALL Shopify apps, you are charged by Shopify, not the app developer.
We have no access to your billing information whatsoever or the ability to charge you.
If you get charged by mistake for any Shopify app, all you have to do is to either contact the app developer or Shopify to get refund.
We look forward to hearing your reply to our last email.
Best,
Maria Chanaoui
Communication Manager
I've been emailing support for two days and it's been rejected! The pending payment has not been canceled yet. Are you doing it on purpose to expire the trial period?
This App deserve 0 stars , scammers , no real customer support.
BE AWERE, they will offer you free trial and to unsubscribe by uninstalling up , but they will keep charging you even if you don't use up and it was undistilled before trial ends. They wont answer on your emails , support is never available. STAY AWAY from this app
Even during trial app brought 3 clicks , shameful.
Shopify should be more aware ...
Hi Pack a Dub,
Thanks for reviewing the Easy Ads app.
We're sorry for the experience you had with the app. We believe there's a miscommunication:
- Easy Ads is a Badged Meta Ad Technology Partner.
- Our customer support is available 6/7. You personally spoke with 3 different support agents on 7 instances. You did not reply to their messages.
- Your campaign did not even pass the learning phase before you canceled.
Kindly refer to the email address associated with your Shopify account, as when you sign up for a Shopify app, the app developer gets to contact you on that email address only.
Best,
The Easy Ads Team
I was very disappointed with this app - I installed it 3 days ago and started the trial. The ads are simple funnels that I could have installed myself and is not worth the exorbitant price charged. It wasted 3 days of ad spend that I could have used on my own creatives that perform much better even on day 1. The CTR and other metrics were lower than I expected as well. Do not use this app, rather setup the ads yourself, you will save your business costs and it really does not take long to setup Meta ads - there are many tutorials on YouTube (recent ones) to assist you.
I have seen a lot of people complain here that even though they have uninstalled the app, they still get charged the subscription. I will be blocking my bank account to ensure that the charge does not go through since I have uninstalled this app long before the trial period ends on 8 September.
Hi The Bracelet Boutique,
Thank you for your feedback. We'd like to address your concerns:
1. Ad Performance: Meta ads typically need 7 days to optimize for meaningful results, especially for Advantage+ ads (the type of ads the app runs). We recommend allowing this time for proper evaluation.
2. Features & Pricing: Our app offers optimization algorithms and time-saving features beyond basic setups. We're sorry these didn't meet your specific needs.
3. Subscription: As a Shopify app, all billing is through Shopify. You won't be charged for uninstalled apps before the trial ends. If you experience any billing issues, please contact our support team. We're always willing to investigate and refund erroneous charges.
If you have further questions, please reach out to our support team. We're here to help and appreciate the opportunity to improve.
Thank you for trying our app.
Maria Chanaoui
Easy Ads for Facebook Ads
I don't think this app will add any value for you. By the time you realize it, you will have already spent a lot of money over 1-2 months.
They just set up regular ad campaigns and retargeting, but it's a lie that it targets the right person at the right time. My manual campaigns had better CPA and ROAS than the ones created by this app.
You guys should give us more option to use more types creatives and should be given us data on a daily basis too.
Je tiens à exprimer ma profonde déception concernant l'application Easy Ads sur Shopify. À mon avis, c'est une arnaque complète. Les avis positifs que vous pouvez lire semblent complètement faux et trompeurs.
Le support client est particulièrement incompétent. Au lieu de fournir une assistance utile et adaptée, ils m'ont simplement conseillé de cibler le marché anglophone avec mes publicités, alors que mon site est exclusivement francophone. Cela montre une incompréhension totale de leur part des besoins spécifiques de leurs utilisateurs.
En termes de résultats, l'expérience a été désastreuse. J'ai dépensé 350 euros pour des campagnes publicitaires via cette application et n'ai généré que 4 commandes. Le retour sur investissement est inexistant et cette dépense n'a fait que creuser un trou dans mon budget marketing.
En résumé, je déconseille vivement l'utilisation de Easy Ads sur Shopify. L'application ne tient pas ses promesses et le support client est loin d'être à la hauteur. Économisez votre temps et votre argent, et cherchez des alternatives plus fiables pour vos campagnes publicitaires en ligne.
Bonjour Custonimo ,
Nous vous remercions sincèrement pour votre retour détaillé concernant votre expérience avec Easy Ads. Nous prenons très au sérieux vos commentaires et nous regrettons profondément que notre service n'ait pas répondu à vos attentes.
Concernant le support client, nous reconnaissons que la recommandation qui vous a été faite était inadaptée à votre situation. Nous allons immédiatement revoir nos procédures pour nous assurer que nos équipes prennent en compte les spécificités linguistiques et géographiques de chaque client.
Nous comprenons votre frustration face aux résultats obtenus. Les performances des campagnes publicitaires peuvent varier considérablement en fonction de nombreux facteurs. Nous aimerions examiner en détail votre cas pour comprendre ce qui n'a pas fonctionné et voir comment nous pourrions améliorer l'efficacité de vos futures campagnes.
Quant à l'authenticité des avis, il est important de noter que Shopify vérifie rigoureusement tous les avis avant leur publication sur l'App Store. Shopify s'assure que chaque avis provient d'un utilisateur réel de l'application. Si vous avez des doutes ou des questions concernant ce processus de vérification, nous vous encourageons à contacter directement Shopify pour obtenir plus d'informations.
Nous souhaiterions avoir l'opportunité de rectifier cette situation et de regagner votre confiance. Pourriez-vous nous contacter directement à support@easyadsapp.com afin que nous puissions discuter plus en détail de votre expérience et explorer des solutions potentielles ?
Encore une fois, nous vous présentons nos sincères excuses pour cette expérience décevante et nous espérons pouvoir travailler avec vous pour résoudre ces problèmes.
Cordialement,
L'équipe Easy Ads