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This app is horrible. It will take credit for every sale even if the add had nothing to do with it. They should be closed and not allowed to operate. Scam. Funnel doesn’t work either. When you try and reach out you can only speak to ai and there ai answers barely answer questions they just forward you frequently asked questions that don’t answer your questions. Easy ads more lie throw ur money down the drain!!!
Hi Stoked Snow,
Thanks for reviewing Easy Ads!
Kindly note that Easy Ads for Facebook Ads is a Badged Meta Ad Technology Partner; any data shown on the app is tracked by your own Meta Pixel.
In fact, you can double all data shown on your Easy Ads dashboard on your Meta Ads Manager.
Since the introduction of iOS 14, attribution issues have become more common and not limited to third-party app users. We encourage you to research this and learn more from the Facebook Ads community.
Also, kindly note that our customer support is formed by humans, not AI. In fact, AI technology is not advanced enough to operate a live chat on a scale such as Easy Ads.
Our support team replied to your message which you still need to read.
We look forward to getting your reply on the email sent to you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
How can I deactivate my subscription
why you guys are still charging me on shopify plan i have uninstalled your app
Not working
Hi Jerseys Emporia,
Thank you for reviewing Easy Ads for Facebook Ads.
I'm sorry the app didn't work for you. Can you please share with us what didn't work exactly? Perhaps we can assist you in making the best out of the app.
Looking forward to hearing back from you.
Easy Ads for Facebook Ads
While the Easyads app has its merits when functioning properly, engaging with support has proven to be a challenging ordeal. Even after providing the necessary information, such as the account number, the team persistently seeks further personal data, requesting additional screenshots. The staff comes across as dismissive, adhering strictly to their scripts and demonstrating an unwillingness to provide assistance that requires creative problem-solving.
Hi Dealorama,
Thank you for trying Easy Ads for Facebook Ads, we're sorry you didn't like it.
Kindly note that asking for extra details, screenshots, domain, etc is necessary to better assist you.
This is a standard procedure you'll have with any support team, as that's how a support agent is able to identify a problem that may not show on our end.
The issue you reported was eventually fixed, thanks to the information you so kindly shared.
We're not sure what you're referring to exactly by "The staff comes across as dismissive, adhering strictly to their scripts and demonstrating an unwillingness to provide assistance that requires creative problem-solving." as the support agent was actively working with you to fix the issue you're facing, but we're more than happy to learn from any specific examples you have to offer.
Kindest Regards,
The Easy Ads Support Team
Not Satisfied. Waste of Money.
Hi Monde D'or,
Thanks for reviewing the Easy Ads app.
We're sorry you had an unsatisfactory experience while using the app.
Can you please provide us with more details on your ad spend and targeting?
We would love to assist you in making the best out of the Easy Ads app.
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
I have not used it's features ones, and i had cancel subscription, but it still try to charge subscription fees, it will not revies bill
Hi GAWARGURU PRINTS,
Thank you for reaching out with your concerns. We understand how frustrating getting charged for a service you barely used can be.
For all of the third-party apps that you install via Shopify, please keep in mind that the developer does not have any access to your payment method; we don't see your billing information or control when you are charged.
This is why the app's fee is under a bill with Shopify, not us.
We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case.
If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please let us know.
We apologize for the inconvenience this issue may have caused and we hope this issue in the future.
Best regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads
Used for 4 months, never got to 1% click-thru-rate, never made a single sale. Money, effort & time was wasted.
Hi Doingly,
Thank you for taking the time to review Easy Ads for Facebook Ads. We're sorry you didn't like it.
Kindly note that getting sales depends on:
- If your store has clear branding, is designed for conversions, and has good copy.
- If your product has a proven market fit with the audiences you'll target via ads.
Users who have these prerequisites generate sales within the first 7 days of having the app installed. Simply launching an ad does not mean you will automatically get sales.
When you first started using our app and requested feedback, as a Meta Certified Media Buying Professional, we provided you with a full list of recommendations to help you improve your CTR and conversion rate on your website.
The second time you used our app, we asked for feedback before getting started with your funnel which you have not.
In your email, you'll find an email from us with a full analysis of your website showing the areas that require fixes and improvement. As a Meta Certified Media Buying Professional, we, unfortunately, can not recommend you run ads or paid promotions of any type until you fix the pending issues that are making your website's load speed severely below average and your on-site user experience poor.
Kindest Regards,
Maria
I had 24hrs to try this app i set my budget at $11 but to my surprise it kept on deducting $2.30 every 2hrs. I reached out to support 7 hrs ago but no one is responding. So I had no choice but to block my card from making anymore automated payments. Please don't use this app it's a scam they keep on deducting money. My ads spend is $3.56 but I have spent $17.1 already that's excluding bank charges
Hi Homely,
Thank you for reviewing Easy Ads for Facebook Ads.
After numerous attempts to contact you with no luck, we decided to reply here, hopefully, you can see this reply and read our previous emails.
Easy Ads for Facebook Ads is a Meta Badged Ad Technology Partner. Like all Technology Partners, we have no access to your billing information or the ability to charge you for your ads. Meta of course does not delegate its main source of income or allow partners to charge on its behalf.
You are charged for your Ads by Meta, via the payment method associated with your ad account.
Depending on the payment threshold you set up on your ad account, you can get charged every two minutes or every two weeks. You are in full control of your payment settings.
We recommend you reply to our emails to learn more about how Metab billing works or reach out to a Meta representative from the Meta Business Support tab.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
I installed the Easy Ads App in late December 2023. Let it run for a few weeks and it didn't generate any sales.
I asked for help through their support, and all I got was excuses about why it doesn't work, instead of solutions. I actually was pleading with them to assist me in getting it to work.
After no joy in dealing with two different people, namely: Ouissal and Millenni, I then told them that I'd rather delete the app.
After this, someone else named Maria suggested a call with me to get it working and directed me to their calendar to schedule the call. Which I happily tried to do. Unfortunately, the calendar was fully booked.
So I contacted them again asking when could a slot be made available and was told they would get back to me if a cancellation happened. This was on the 24th of January 2024. Today is the 12 Feb and I haven't heard anything from anyone.
The scary part is that the diary is probably fully booked because so many people are having trouble using the app and are booking support calls.
I was rather disappointed as I believed that the "Easy Ads" app was a good app and that I was doing something wrong and thus asked for help. Sadly it was not forthcoming.
Anyway, I am now exploring alternative solutions. I've given these guys more than enough time and opportunity to assist me in getting their app to work.
Moving forwards and onwards.
Hi Ascend Forex,
Thank you for sharing your experience with Easy Ads. We're sorry to hear about the challenges you encountered and the frustration it caused you. As the Marketing & Communication Manager, I want to extend my sincerest apologies for the inconvenience you faced.
It's disheartening to learn that despite reaching out to our support team, you didn't receive the assistance you needed promptly. I understand how important it is to have reliable support when utilizing our app, and I regret that we fell short of providing you with a satisfactory resolution.
Regarding the scheduling of a support call, I apologize for the inconvenience caused by the fully booked calendar. Our intention is to assist all our users promptly, but unfortunately, this can lead to scheduling constraints at times.
Additionally, I want to clarify that while our calendar may be busy due to the high demand for our free setup service, it doesn't solely reflect users experiencing issues with the app.
Our calendar primarily serves for scheduling a free setup for new users, not specifically for issue resolution. The email you received should have clarified this, and I apologize if there was any confusion.
I assure you that we take every user's feedback seriously, and your experience will be thoroughly reviewed to identify areas for improvement in our support process.
As you explore alternative solutions, we respect your decision and wish you success in finding the right fit for your needs. Should you ever reconsider using Easy Ads or have further feedback to share, please don't hesitate to reach out to me directly at support@easyadsapp.com.
Once again, I apologize for the inconvenience and disappointment you experienced. Thank you for bringing these issues to our attention, as it helps us in our continuous efforts to enhance our services and support.
Kindest regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads