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Currently owing 29 dollars for an app I didn't use. I installed it and it didn't work so I uninstalled it after 5 minutes and now it's charging me 29 dollars for nothing. This is crap. I want to be reimbursed for my money.
Hi The Baby Store,
Thank you for reaching out with your concerns. We understand how frustrating getting charged for a service you barely used can be.
For all of the third-party apps that you install via Shopify, please keep in mind that the developer does not have any access to your payment method; we don't see your billing information or control when you are charged.
This is why the app's fee is under a bill with Shopify, not us.
We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case.
If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please let us know.
We apologize for the inconvenience this issue may have caused and we hope this issue in the future.
Best regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads
my fb ads account has a issue with payment thats reason i don't want use it and want uninstall after approve the bill you guy's write no charge in 10 days now its show me have to pay $27.95 usd how is that thing is work explained to me someone
Hi GARDENHILLS.US LTD,
Thank you for reviewing Easy Ads for Facebook Ads.
My name is Maria, and I'm the Marketing and Communication Manager at Easy Ads.
I'm sorry for the frustration this charge caused you. ☹️
Please note that you are charged by Shopify, not the app developer, for all Shopify apps.
The app's charge is under a Shopify bill, not a bill with our name.
An app developer cannot access your billing information and, therefore cannot charge you.
With the tools available to us, we can only reverse an existing charge, or approve a refund for one already made.
In your case, we have answered all of your messages via email and you did not view nor respond to any of them.
We even sent you a direct message on Instagram, yet, you have not replied.
Kindly provide us with a screenshot of your bill, as requested in our messages, so we can proceed with refunding you.
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads
1. "Thanks to Easy Ads, I've discovered a new level of disappointment. 20 days of running ads on Facebook and Instagram, and not a single sale to show for it. Great job, Easy Ads!"
2. "Easy Ads promised me the world, but all I got was an empty bank account and zero sales. Don't waste your time and money like I did."
3. "After 10 days of no results, Easy Ads told me to 'review my store and do it better.' Well, I did everything they said, and still nothing. Thanks for the stellar advice, Easy Ads!"
4. "I've had it with Easy Ads. After 14 days of their trial app not working, their customer support couldn't even resolve the issue. Save yourself the headache and uninstall this disappointment of an app."
5. "Beware of Easy Ads! Not only did they fail to deliver any results, but now I'm worried about false subscription charges lurking around the corner. Don't fall for their empty promises and deceptive practices."
6. "Easy Ads: Making empty promises and charging $27 for disappointment. Save yourself the trouble and steer clear of this ineffective platform."
7. "I thought Easy Ads would make my life easier, but all it's done is waste my time and money. Zero sales and a malfunctioning trial app? No thanks, Easy Ads, I'll pass."
8. "I gave Easy Ads a chance, and all I got was a big letdown. No sales, malfunctioning app, and unhelpful customer support. Don't make the same mistake I did."
9. "If you enjoy disappointment and wasted money, then Easy Ads is the perfect choice for you. Otherwise, steer clear and save yourself the frustration."
10. "Easy Ads: Where your hopes for success go to die. Don't bother wasting your time or money on this ineffective platform."
Hi Ugaazh,
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience, and we genuinely appreciate your input.
We want to assure you that your satisfaction is important to us, and we're here to assist you in any way we can. Please don't hesitate to reach out to our support team directly, and we'll do our utmost to address any concerns you may have.
Once again, thank you for bringing this to our attention. We value your feedback and the opportunity to improve our services.
Best regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads
waste of time
Hi AuraKorean,
Thank you for taking the time to review the Easy Ads app.
I'm sorry you had an unpleasant experience with us.
Can you please share with us more details about this?
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Not Satisfied. Waste of Money.
Hi Monde D'or,
Thanks for reviewing the Easy Ads app.
We're sorry you had an unsatisfactory experience while using the app.
Can you please provide us with more details on your ad spend and targeting?
We would love to assist you in making the best out of the Easy Ads app.
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
Installed on Jan 2, spent several hundred USDs, got practically nothing, unistalled on Jan 12, and today received bill of 27.95 USD.
I know I passed the 7 days free trial. So, that is it.
Hi Niu Skin Cosmetics,
Thank you for reaching out with your concerns. We understand how frustrating it can be to invest in a service and not see the expected results. We'd like to clarify that while Easy Ads provides tools to optimize Facebook Ads, the success of advertising campaigns also depends on various factors such as targeting, ad creatives, and market dynamics.
As you mentioned, our free trial period lasts for 7 days, after which Shopify begins charging for the app usage. It's possible that the billing cycle for Easy Ads overlapped with your decision to uninstall it on January 12th, resulting in the subsequent charge of $27.95 USD.
We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case.
If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please don't hesitate to let us know.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience it may have caused.
Best regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads
How can I deactivate my subscription
Don't install this app guys. it's a scam.
Hi UniQatch,
Thanks for reviewing Easy Ads.
Kindly note that Easy Ads is a Meta Certified Ad Technology Partner.
Can you please clarify to us what led you to this conclusion?
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads For Facebook Ads
Not recommended Did not receive any order waste of money and resources
Dear Cute Pets Wearable,
Thank you for sharing your feedback regarding your experience with the Easy Ads app. I am Maria Chanaoui, the Marketing and Communication Manager at Easy Ads, and I would like to address your concerns directly.
I am genuinely sorry to hear that you did not receive any orders despite trying our app. Your satisfaction is our top priority, and it is disappointing to learn that we did not meet your expectations in this instance.
We understand the importance of delivering tangible results for our users, and we take your feedback seriously. We are committed to investigating this matter thoroughly to identify any issues and to ensure that similar situations are avoided in the future.
To address your current situation, I would like to offer some next steps:
1. Review Your Campaign Settings: We recommend reviewing your campaign settings to ensure they are optimized for your target audience and objectives. Our team can provide guidance and assistance in refining your campaign for better results.
2. Performance Analysis: Our experts will conduct a detailed analysis of your campaign's performance to identify any areas of improvement and opportunities for optimization.
Please feel free to reach out to me directly at support@easyadsapp.com to discuss these next steps further.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in the Easy Ads app.
Warm regards,
Maria Chanaoui
Marketing and Communication Manager
Easy Ads
After using this app my facebook account was hacked and suspended and after being uninstalling and without facebook access they are still charging me , so beware of these scamming app
Hi Wallichiana,
Thanks for giving Easy Ads a try, we're sorry you didn't like it.
Kindly note that Easy Ads is a Badged Meta Ad Technology Partner. This means that we use the same API as Meta.
In fact, without this, our app simply would not work.
We suggest contacting Meta and informing them that you got hacked so they could assist you in getting your account back. Also, please refrain from clicking on any suspicious messages you get via Messenger or ads promising free ad credit, as these are the scams that cause a hacked ad account.
Regarding the charge, please refer to your email address, as a team member messaged you before you left this review, requesting you share a screenshot of your bill so they could issue a refund.
Please reply to that email so we can proceed with providing the refund.
Kindest Regards,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads