Facebook Ads AI ‑ Easy Ads

Hi Udeserveit,

Thanks for reviewing the Easy Ads app.

Kindly note that Easy Ads does not in any way or shape or form impact your website speed or performance, as the app does not add any code to your website.

In fact, Easy Ads is the type of app that does not have any access whatsoever to make changes to your storefront.

Kindly reach out to a Shopify representative to learn more about the cause of your low website performance.

Best,
Maria Chanaoui
Marketing & Communication Manager @ Easy Ads

Hi Dealorama,

Thank you for trying Easy Ads for Facebook Ads, we're sorry you didn't like it.

Kindly note that asking for extra details, screenshots, domain, etc is necessary to better assist you.

This is a standard procedure you'll have with any support team, as that's how a support agent is able to identify a problem that may not show on our end.

The issue you reported was eventually fixed, thanks to the information you so kindly shared.

We're not sure what you're referring to exactly by "The staff comes across as dismissive, adhering strictly to their scripts and demonstrating an unwillingness to provide assistance that requires creative problem-solving." as the support agent was actively working with you to fix the issue you're facing, but we're more than happy to learn from any specific examples you have to offer.

Kindest Regards,
The Easy Ads Support Team

Hi Doingly,

Thank you for taking the time to review Easy Ads for Facebook Ads. We're sorry you didn't like it.

Kindly note that getting sales depends on:

- If your store has clear branding, is designed for conversions, and has good copy.

- If your product has a proven market fit with the audiences you'll target via ads.

Users who have these prerequisites generate sales within the first 7 days of having the app installed. Simply launching an ad does not mean you will automatically get sales.

When you first started using our app and requested feedback, as a Meta Certified Media Buying Professional, we provided you with a full list of recommendations to help you improve your CTR and conversion rate on your website.

The second time you used our app, we asked for feedback before getting started with your funnel which you have not.

In your email, you'll find an email from us with a full analysis of your website showing the areas that require fixes and improvement. As a Meta Certified Media Buying Professional, we, unfortunately, can not recommend you run ads or paid promotions of any type until you fix the pending issues that are making your website's load speed severely below average and your on-site user experience poor.

Kindest Regards,
Maria

Hi Xplexa,

Thanks for taking the time to review Easy Ads.

We are sorry to learn that you have spent $200 without getting checkouts or add to cart.

This case is unusual, and we would love to investigate what happened here exactly.

Kindly reply to the email we sent to you so we can help you get your money back and more.

Best,
Maria Chanaoui
Marketing & Communication Manager

Hi RudeWick Candles,

Thank you for giving Easy Ads a try, we're sorry you did not like it.

Kindly note that the plan you signed up for has one funnel (campaign) with multiple funnel stages (ad sets), the funnel uses ABO, which means the budget is optimized by Meta; it decides which ad set it spends the budget on. It is normal for some ad sets to not spend initially as that is the purpose of ABO; better usage of your budget.

The CPC (Cost per click) is higher because the campaign optimizes for conversions, not traffic. Also, please note that the audience you choose to target plays a part in your CPC, so if you target a highly competitive market such as the US (Which is the target location you set), you will, of course, get a higher CPC since you are bidding against tens of thousands of other advertisers with higher budgets, targeting the same audience.

Our support team operates on a 9-5 Mon-Friday schedule, we do not offer 24/7 support at the moment. This is also mentioned in our pricing plans.

Please note that it is not a courtesy to include live chat support in all pricing plans, it is reserved for the highest plans starting at $99. However,f for Easy Ads, live chat support is available for all plans starting from $27.96.

Please don't hesitate to reach out to us if you have any other questions or if you need help.

Best,
Maria
Easy Ads Expert Support

Hi EQshoponline,

Thank you for trying Easy Ads for Facebook Ads, we're sorry you didn't like it.

Kindly note that the email you received is for restarting your 7-day free trial, not extending it. Kindly refer back to your inbox and re-read the email.

Uninstalling and installing the app is a requirement for applying free trial days, as it cannot be done (technically) while the app is still installed. Of course, when you uninstall our app, the campaign will be automatically deleted and you'll need to re-create it. This is a standard procedure that happens when anyone uninstalls our app.

Regarding your ads being rejected for circumventing, please note that the very definition of circumventing that you'll find on Meta is directly related to how your website is set up. It can also be a mistake, which you could report to Meta and request a manual review of your ads.

Kindest Regards,
Maria

Hi Trendz Store,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.

That said, you can easily reach out to support using the same interface you left this review, request a refund, and it'll b granted without issues.

Kindest Regards,
Maria

Hi Cardley,

Thank you for taking the time to review Easy Ads.

Kindly note that you are charged for your third party apps by Shopify, which why your charge is added to a Shopify bill, not a separate bill. We do not have any access whatsoever to your billing information or the ability to charge you. If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal.

Regarding the results, kindly note that launching an ad does not automatically mean you’ll get sales, which is why we offer to provide feedback on your products and store before you even launch a funnel.

Finally, kindly note that the reviews on the App Store are monitored by Shopify and they are routinely checked, claiming our reviews are fake because you did not follow the correct procedure concerns Shopify in the first place.

We’re looking forward to hearing back from you.

Best,
Maria

Hi UA Gifts,

Thank you for giving Easy Ads a try. We're sorry you did not enjoy using it.

After investigating this review, it looks like a support agent did indeed reply to all of your support inquiries, but because you opened multiple support tickets, you were unable to view the reply.

Kindly do not open more than one support ticket at a time and view your inbox for replies before deciding to contact support again.

Best,
Maria

Dear VISMIT,

Thank you for choosing Easy Ads. We appreciate your feedback and apologize for any inconvenience you experienced.

Please note that Easy Ads is designed to display only the ad accounts your profile has access to. If you encounter any issues connecting your Facebook ad account, it's possible that the displayed ad accounts are the ones associated with your profile.

We understand the frustration you faced in seeking support. While we currently do not offer 24/7 remote desk support, we value your input and would like to help you resolve the issue. If you decide to give Easy Ads another try, we'd be happy to arrange further assistance to ensure a smoother experience for you.

Thank you for your patience and understanding.

Best regards,
Easy Ads Support