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i install still app for 1 day and decided not to use it so i deleted it, they say free for 7 days but when i got my monthly bill i say a charge from "easy ads".
Hi Neatfreaks,
Thank you for taking the time to review Easy Ads for Facebook Ads.
Kindly note that Shopify handles billing for all third party developers like us, we do not have any access whatsoever to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.
With that being said, we couldn't find any message or email received from you inquiring about this or requesting a refund. Kindly reply to the email that was sent to the email address associated with your account so that we can resolve this for you.
Kindest Regards,
Maria
It is a good app. However, to grow your business with this app, you will need to research who you want to target. Also, more instructional videos on how to use the app should be created.
Hi Sweatxpress,
Thank you for taking the time to review Easy Ads and provide feedback.
Research in the form of a product market fit analysis is required to determine which products to have in your store and which markets to target. This should be done before even creating your Shopify store. We do not recommend investing in ads before doing this.
Regarding videos, please note that our help center is complete with tutorials and guides in 5 languages. You can access it here: https://help.easyadsapp.com/en/
Please don't hesitate to reach out to us if you have questions or if you need help.
Best,
Maria
Very Fast and Fine Support Service. I got the solution within 24 hours.
Thanks for your Support @Millenni
Einfache Bedienung, leicht einzustellen und nach wenigen Stunden schon die ersten Verkäufe nur die KI Texte habe ich mit Neuroflash angepasst - die sind etwas zu „altbacken“ gewesen
I canceled my subscription and they still charged me.
Hi ThunderBolt,
Thank you for taking the time to review Easy Ads for Facebook Ads.
Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.
That said, we couldn't find any message or email from you inquiring about this or requesting a refund. Kindly reply to the email sent to the email address associated with your account so we can resolve this for you.
Kindest Regards,
Maria
Tar betalt även när man har avinstallerat
Kundtjänst får man aldrig svar ifrån
Hej BestPrice,
Tack för att du gav Easy Ads ett försök.
Observera att du debiteras för dina tredjepartsappar av Shopify, vilket är anledningen till att din debitering läggs till en Shopify-faktura, inte en separat faktura.
Vi har ingen som helst tillgång till din faktureringsinformation eller möjlighet att debitera dig.
Vi svarade också på ditt e-postmeddelande samma dag, den 11 september 2023, exakt 4 timmar efter, och begärde att du skulle dela en skärmdump av fakturan. Du svarade inte på vårt e-postmeddelande.
Vi ser fram emot att höra från dig.
Bästa hälsningar,
Maria
To begin, I have to say that this app is amazing. This tool is easy to use and creates great looking ads. What really makes this tool stand out is that it is optimized to use the most effective and affordable advertising channel for your business – Facebook Ads.
AI is good working in ads but customer support can be more better.
A garbage App !! they are telling you there's a free trial but actually there's no free trial Shopify will charge you once you click subscribe, how would I know that your app is worth paying or not without a free trial and clearness
Hi HousePlex.net,
Thank you for trying Easy Ads for Facebook Ads.
After checking your install history, it looks like you never accepted the charge. Consecutively, no charge should have been added to your invoice.
We have reached out to Shopify Partner support to report this issue, as billing for third party apps is handled by Shopify.
Please rest assured that this issue will be resolved as it seems to be a bug in the Shopify billing system. We also attempted to reach out to you many times on the live chat on your website and via email without luck. Kindly reply to our email so we can work together and getting resolved as soon as possible with Shopify.
Kindest Regards,
Maria
Easy to make ads and integrate with your products. However, I got zero conversions in one month. I would get at least 2-3 per week with my own ads. Their audit told me to narrow my audience. So I did, and then my ads weren't shown for an entire week. The app doesn't even notify you. I asked why and they told me I needed to broaden my audience. The audit didn't mention my ad copy, then they told me "of course" the ad copy would be mistaken for spam. Not helpful and the tone they use is not friendly. Not recommended.