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The app doesn't work and despite uninstalling after 4 days within trial period they still charged which i have asked for a refund.
The app creates the campaigns and just spend money, it doesn't know how the paid marketing works.
Hi HXM
Thank you for sharing your feedback, and we’re really sorry to hear about your experience.
Billing:
Kindly note that Shopify handles all billing for Shopify apps, including Easy Ads. We do not have any access whatsoever to your payment information or the ability to charge you directly. All payments, subscriptions, and refunds are managed through Shopify.
Refund Request:
Our support team has already reached out to you, so we can get in touch and review your case properly. If you are eligible for a refund, we will make sure to guide you through the process and resolve this as quickly as possible.
Campaign Experience:
We’re sorry to hear the app didn’t meet your expectations. Easy Ads helps automate ad creation, but results depend on your store’s readiness (branding, product pages, and overall conversion setup) as well as your product’s fit with the audience being targeted.
Many users with these foundations start seeing results within the first 7 days, but ads alone do not automatically guarantee sales.
We truly appreciate your feedback, and we’re here to help make this right for you.
Best regards,
Easy Ads for Facebook Ads
Not what they advertise it. They have no idea of how indian markets perfor, How our sector works. Just waste of funds and nothinng
Hi Indian Draping Company,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience, and we appreciate the opportunity to address your concerns clearly.
App Experience & Performance
Easy Ads is designed to simplify ad creation and campaign setup through automation. However, results can vary depending on factors like product-market fit, store setup, creatives, and overall conversion optimization.
We also understand your concern regarding performance in your niche and market. We do have hundreds of users actively running campaigns in the Indian market across different sectors, with varying results depending on their setup and execution.
Billing & Shopify Integration
Regarding billing, Shopify handles all app subscriptions and payments directly. We do not have access to your payment details or the ability to charge users ourselves.
Support & Next Steps
We’re sorry the experience did not meet your expectations. Our team is available to review your setup in detail and help identify improvements if you’d like to give it another try or optimize performance.
We appreciate your feedback; it helps us continue improving the platform.
Best regards,
Ouissal Oulad Lghrab | Customer Success Specialist
Easy Ads Team
I did not get any sale after installing this app
Its not working as one order cost me around 70 dirham like seriously whats going onn?
Hi Ultimate Offers,
Thank you for sharing your feedback, and we’re sorry to hear about your experience.
We want to clarify that your campaign has only been running for around 24 hours, which means it is still in the learning phase.
During this initial period, Meta is still collecting data to understand your audience, and it is normal for the cost per purchase to fluctuate or appear higher at first. With more data over the next few days, performance typically stabilizes, and costs often decrease significantly.
Our certified media buying team has already reviewed your campaign and confirmed that everything is set up correctly on our side.
Additionally, we reached out to you via email and Instagram to explain everything in detail and guide you through the next steps, but we haven’t received a response yet.
We’re looking forward to your reply so we can assist you further.
Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist
Easy Ads Team
I had a very poor experience with EasyAds. The app had persistent errors and was not usable at all. Despite this, I was still charged, and even after uninstalling the app, billing issues remained. I tried contacting the developer via live chat, but received no response. Very disappointing support and lack of accountability. I do not recommend this app.
Hi STITCHWEST,
Thank you for taking the time to share your feedback.
We strive for a seamless experience, and we’d like to address each of your points in detail:
App Errors & Technical Resolution
We want to inform you that the persistent error you encountered was immediately escalated to our development team once identified. We are pleased to confirm that the issue was fully resolved. To ensure you were kept in the loop, our team reached out to you via multiple contact channels to provide updates so you could get back to using the app successfully.
Billing & Shopify Integration
Regarding the charges you mentioned, it is important to clarify that Shopify handles all billing for all apps on their platform, including Easy Ads. We do not have any access whatsoever to your payment information, nor do we have the ability to charge you directly.
Refund Process & Support
While we don't control the initial billing, we are fully committed to your satisfaction:
Refund Eligibility: We can issue a charge reversal or a full refund depending on your specific case and our refund policy.
How to Proceed: Please reach out to us via our live chat on our app or website. We would love to immediately review your account and issue a full refund if you are eligible.
Our goal is to be as accountable and transparent as possible.
We apologize for any delay you experienced in our live chat previously; we are here now and ready to prioritize your request.
Thank you again for giving Easy Ads a try and for helping us improve.
Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist | Meta Certified Ad Expert
Easy Ads Team
sekava, täynnä piilokuluja.
Hi Knotify,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like to clarify that Easy Ads for Facebook Ads does not include any hidden charges. All pricing details and app subscriptions are clearly displayed and fully managed through Shopify’s billing system, ensuring complete transparency for all users.
We understand that pricing or billing terms can sometimes be confusing, and if anything is unclear, our team is always available via live chat to explain all charges and assist you immediately.
We also have hundreds of users successfully using our app to launch and manage campaigns with no issues, and we are always committed to providing clear and professional support.
Please feel free to contact us through live chat or email at easyadsapp@gmail.com so we can review your concerns and help resolve them quickly.
Best regards,
Easy Ads for Facebook Ads
it is the worst app overall once downloaded can not cancel it
The app didn't work at all. Would not sync products and had 18 error messages which I was told to wait 24hrs for them to clear as this was common issue. The errors didn't clear after 72hrs so I promptly deleted the app. I was offered a further 10 days free trial which I refused BUT THEY STILL CHARGED ME! even after I deleted the app well in advance of the free trial ending. I expect a full refund please.. I'll wait, and update this review if they charge me yet again.
Hi Blazed Wear,
Thank you for reviewing the Easy Ads app.
We apologize for the inconvenience the sync bug has caused you. Since reported, it has been fixed.
Regarding the payment issue, please note that for ALL Shopify apps, you are charged by Shopify, not the app developer.
We have no access to your billing information whatsoever or the ability to charge you.
If you get charged by mistake for any Shopify app, all you have to do is to either contact the app developer or Shopify to get refund.
We look forward to hearing your reply to our last email.
Best,
Maria Chanaoui
Communication Manager
The product and service are terrible. Since registering and during the 10-day trial period, I haven't been able to launch any advertising campaigns. They blame the meta tags, saying they're buggy, even though I can still run ads normally in the Ads Manager. They say they'll fix the bug in a few days or weeks. If that's the case, your business growth will be hampered. I strongly advise against using this app.
Hi Quickolla,
Thank you for sharing your feedback. We’re sorry for the difficulties you experienced with Easy Ads.
We’d like to clarify that campaigns run through Easy Ads are powered by AI, which means they need to be properly configured in your Ads Manager to work correctly.
If the setup isn’t complete, the campaigns cannot launch as intended, even if Ads Manager allows ads to run.
Our support team has contacted you via email multiple times to ensure we follow up with you until the issue is fully resolved and your campaigns can run successfully.
We are committed to helping every user get their ads running smoothly and efficiently.
We appreciate your feedback; it helps us improve both the app and our support process for all users.
Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist | Meta Certified Ad Expert
Easy Ads Team
★☆☆☆☆ Extremely Misleading – Charged Me Twice During Free Trial
This is the second time I've had a terrible experience with the Easy Ads app, and I feel compelled to warn other Shopify store owners.
The app promises a 10-day free trial, but that's highly misleading. I uninstalled the app well before the trial ended, thinking I would not be charged. Despite this, I was billed ₹2,590.13 — again, just like the first time I tried this app months ago and faced the same issue.
There was no clear warning that billing starts immediately upon installation or continues even after uninstallation during the trial period. That defeats the entire purpose of a “free trial.” This feels like a trap to bill users regardless of their intent to continue using the app.
When I reached out for help previously, I got no meaningful support or refund. This time, I am escalating the issue to Shopify directly.
Avoid this app at all costs unless you want unexpected charges and zero accountability. Shopify needs to seriously review whether this app complies with fair billing standards.
Hi ShoppingMood,
Thank you for your feedback. We understand your frustration and sincerely apologize for the confusion regarding the trial and billing process.
We’d like to clarify that Shopify handles all billing for apps in the Shopify App Store. If an app is used after the free trial period, this will trigger billing.
After your refund request, we reviewed your case and initially reached out via email. As we didn’t receive a response, we followed up via WhatsApp to assist you promptly.
We then issued a full refund and explained the reason for the charge. We also stayed in touch to ensure you received the refund, as we prioritize providing a smooth and reliable experience for all our users.
We truly value your input and hope this clarifies the situation.
Our goal is always to provide transparent billing and responsive support, and we’ll continue working to improve the experience for all users.
Best regards,
The Easy Ads Team
