AI ‑ Easy Ads for Facebook Ads

Bonjour Custonimo ,

Nous vous remercions sincèrement pour votre retour détaillé concernant votre expérience avec Easy Ads. Nous prenons très au sérieux vos commentaires et nous regrettons profondément que notre service n'ait pas répondu à vos attentes.

Concernant le support client, nous reconnaissons que la recommandation qui vous a été faite était inadaptée à votre situation. Nous allons immédiatement revoir nos procédures pour nous assurer que nos équipes prennent en compte les spécificités linguistiques et géographiques de chaque client.

Nous comprenons votre frustration face aux résultats obtenus. Les performances des campagnes publicitaires peuvent varier considérablement en fonction de nombreux facteurs. Nous aimerions examiner en détail votre cas pour comprendre ce qui n'a pas fonctionné et voir comment nous pourrions améliorer l'efficacité de vos futures campagnes.

Quant à l'authenticité des avis, il est important de noter que Shopify vérifie rigoureusement tous les avis avant leur publication sur l'App Store. Shopify s'assure que chaque avis provient d'un utilisateur réel de l'application. Si vous avez des doutes ou des questions concernant ce processus de vérification, nous vous encourageons à contacter directement Shopify pour obtenir plus d'informations.

Nous souhaiterions avoir l'opportunité de rectifier cette situation et de regagner votre confiance. Pourriez-vous nous contacter directement à support@easyadsapp.com afin que nous puissions discuter plus en détail de votre expérience et explorer des solutions potentielles ?

Encore une fois, nous vous présentons nos sincères excuses pour cette expérience décevante et nous espérons pouvoir travailler avec vous pour résoudre ces problèmes.

Cordialement,
L'équipe Easy Ads

Dear Trending Silver Gifts,

Thank you for sharing your feedback with us. We value all customer experiences, even when they fall short of expectations. As the Marketing and Communication Manager at Easy Ads, I wanted to personally address your concerns regarding your experience with Easy Ads.

First and foremost, I want to extend my sincerest apologies for any frustration or disappointment you may have experienced as a result of your funnel.

Upon reviewing your case, it appears that there may have been some misalignment in targeting and expectations. As mentioned by our support agent, the US market can be highly saturated, which can impact the effectiveness of ads, particularly if not properly targeted. Additionally, our primary focus at Easy Ads is on optimizing for sales rather than simply driving traffic. This approach may result in higher conversion costs but is ultimately aimed at delivering tangible results for our clients.

Furthermore, the ad spend of 1K is not recorded on our end. Can you please share this with us?

We appreciate your patience and understanding in this matter. Should you wish to discuss your campaign further or explore alternative strategies, please do not hesitate to reach out to me directly via the live chat on our app.

Thank you once again for bringing this matter to our attention.

Kindest regards,

Maria Chanaoui
Marketing and Communication Manager
Easy Ads

Hi Ascend Forex,

Thank you for sharing your experience with Easy Ads. We're sorry to hear about the challenges you encountered and the frustration it caused you. As the Marketing & Communication Manager, I want to extend my sincerest apologies for the inconvenience you faced.

It's disheartening to learn that despite reaching out to our support team, you didn't receive the assistance you needed promptly. I understand how important it is to have reliable support when utilizing our app, and I regret that we fell short of providing you with a satisfactory resolution.

Regarding the scheduling of a support call, I apologize for the inconvenience caused by the fully booked calendar. Our intention is to assist all our users promptly, but unfortunately, this can lead to scheduling constraints at times.

Additionally, I want to clarify that while our calendar may be busy due to the high demand for our free setup service, it doesn't solely reflect users experiencing issues with the app.

Our calendar primarily serves for scheduling a free setup for new users, not specifically for issue resolution. The email you received should have clarified this, and I apologize if there was any confusion.

I assure you that we take every user's feedback seriously, and your experience will be thoroughly reviewed to identify areas for improvement in our support process.

As you explore alternative solutions, we respect your decision and wish you success in finding the right fit for your needs. Should you ever reconsider using Easy Ads or have further feedback to share, please don't hesitate to reach out to me directly at support@easyadsapp.com.

Once again, I apologize for the inconvenience and disappointment you experienced. Thank you for bringing these issues to our attention, as it helps us in our continuous efforts to enhance our services and support.

Kindest regards,

Maria Chanaoui
Marketing & Communication Manager
Easy Ads

Hi Niu Skin Cosmetics,

Thank you for reaching out with your concerns. We understand how frustrating it can be to invest in a service and not see the expected results. We'd like to clarify that while Easy Ads provides tools to optimize Facebook Ads, the success of advertising campaigns also depends on various factors such as targeting, ad creatives, and market dynamics.

As you mentioned, our free trial period lasts for 7 days, after which Shopify begins charging for the app usage. It's possible that the billing cycle for Easy Ads overlapped with your decision to uninstall it on January 12th, resulting in the subsequent charge of $27.95 USD.

We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case.

If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please don't hesitate to let us know.

Thank you for bringing this matter to our attention, and we apologize for any inconvenience it may have caused.

Best regards,

Maria Chanaoui
Marketing & Communication Manager
Easy Ads

Hi www.changeinchrist.com!

Thank you for giving Easy Ads a try, we're sorry you did not like it.

Kindly note that our support team does not operate on a 24/7 schedule, we work a regular 9-5 Monday to Friday On UTC+1 timing (this is mentioned on our pricing plans on this same page), your last message was sent to us at 4 AM UTC+1 which our part-time support agent was kind to answer and provide you with guidance.

Also, please note that Easy Ads for Facebook Ads is a Meta Badged Meta Ad Technology Partner. This means that the app reflects your Business Manager setup, and if it's incorrect, you won't be able to proceed.

Please note that having your Business Manager set up correctly is a prerequisite to using the app; it is not a feature or a service that is included in your plan.

However, we do offer remote desk sessions to all users to help them with their setup and we'll be more than happy to do the same for you.

Please let us know if that's something you'd be interested in.

Best,
Maria
Easy Ads Expert Support

Hi Doingly,

Thank you for taking the time to review Easy Ads for Facebook Ads. We're sorry you didn't like it.

Kindly note that getting sales depends on:

- If your store has clear branding, is designed for conversions, and has good copy.

- If your product has a proven market fit with the audiences you'll target via ads.

Users who have these prerequisites generate sales within the first 7 days of having the app installed. Simply launching an ad does not mean you will automatically get sales.

When you first started using our app and requested feedback, as a Meta Certified Media Buying Professional, we provided you with a full list of recommendations to help you improve your CTR and conversion rate on your website.

The second time you used our app, we asked for feedback before getting started with your funnel which you have not.

In your email, you'll find an email from us with a full analysis of your website showing the areas that require fixes and improvement. As a Meta Certified Media Buying Professional, we, unfortunately, can not recommend you run ads or paid promotions of any type until you fix the pending issues that are making your website's load speed severely below average and your on-site user experience poor.

Kindest Regards,
Maria

Hi WalkShalk,

Thank you for sharing your feedback. We’d like to clarify the situation and address your concerns regarding the billing and technical experience:

Billing & Shopify Management:

Kindly note that Shopify handles all billing for all apps on their platform, including Easy Ads. We do not have any access whatsoever to your payment information or the ability to charge you directly. This is a standard process across the Shopify App Store.

Refunds & Support:

We can, however, issue a charge reversal or a full refund depending on your case and eligibility. To resolve this immediately, please contact us via our live chat on our app or website. We would love to check your issue and issue a full refund if you are eligible.

We hope this clears up the miscommunication, and we look forward to assisting you.

Best regards,

Ouissal Oulad Lghrab
Customer Success Specialist | Meta Certified Ad Expert
Easy Ads Team

Hi Retrofitters,

Thank you for taking the time to share your feedback — we truly appreciate it.

We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to address each of your concerns in detail:

App usage and setup:
You mentioned that the app was not even used for 30 minutes. We noticed that you installed the app five times this month. The first time, your free trial expired, and after the second installation, you moved to a paid subscription. These factors may have affected your experience with the app.

Customer service and refund:
Just to clarify, Shopify manages all billing directly. If the app isn’t fully uninstalled before the trial ends, Shopify will automatically issue the first invoice. This is a standard process across all apps on the Shopify App Store.

We’ve already processed your refund, as ensuring our customers’ satisfaction is always our top priority. Our team also reached out to you via WhatsApp to make sure you received it.

We’d be happy to schedule a quick call to confirm that you received your refund and address any remaining questions. This call is completely free and will allow us to ensure everything is resolved.

We hope this clears up any confusion, and we’d be more than happy to assist you with any other questions or concerns you may have.

Thank you again for your feedback and for giving Easy Ads a try.

Best regards,
Ouissal Oulad Lghrab
Customer Success Specialist | Meta Certified Ad Expert
Easy Ads Team

Hi Selfie Beauty,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience, and we completely understand how frustrating it can feel to be charged after a trial period.

Just to clarify, Shopify manages all billing directly. If the app isn’t fully uninstalled before the trial ends, Shopify will automatically issue the first invoice. This is a standard process across all apps on the Shopify App Store.

We’ve already processed your refund, as ensuring our customers’ satisfaction is always our top priority. We also reached out to you via WhatsApp to make sure you received it.

We hope this clears up any confusion, and we’d be more than happy to assist you with any other questions or concerns you may have.

Best regards,
The Easy Ads Team