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I would need help I had the aap from my Shopify store but did not run any ad still I have been charged 3838.28 to pay kind request to help with the process of refund it will nice since I did not use any service only installed it would be kind enough of you Tarun me through the process store name is Riverblend
Hi Riverblend,
Thank you for sharing your feedback, and we're sorry for the confusion regarding your subscription.
We've contacted you directly and investigated your account. We found that the app remained installed on your Shopify store for more than the 7-day free trial period.
As a result, the free trial expired, and the subscription automatically transitioned to the paid plan according to Shopify's billing system.
However, we also confirmed that you did not use the app or run any ads. As a one-time exception, we offered you a full charge reversal to ensure you received your money back.
We always strive to treat our merchants fairly and understand that billing situations can sometimes be confusing.
If you have any further questions or need additional assistance, please don't hesitate to reach out; we're always happy to help.
Best regards,
Ouissal Oulad Lghrab | Customer Success Specialist
Easy Ads Team
Review after 1 week of use;
Pros:
It's very easy to setup and the interface is very user-friendly. Love it.
Cons:
1-I had an issue with payment on Meta and ads stopped. It's ok but this app deleted all the data on my funnel. Statistics and campaign setup is gone forever!!! It would be great to reactivate and continue from the point where it stopped.
2-I don't know how to track orders generated from this app.
It's a helping tool but u have to have patience.. .. Looking for more conversions from easy ad to upgrade for next version.
Hi Nirmal Online,
Thanks a lot for taking the time to review our app! We appreciate you for taking the time to share your experience with fellow Shopify merchants.
We're looking forward to assisting you in improving your results and getting your first sale.
Is there anything else we can do to make your experience a 5-star one?
Please don't hesitate to let us know via the in-app chat.
Kindest Regards,
The Easy Support Team
I recently received a chargeback reversal on my last issue. I'm looking forward to working with you soon. We'll connect and discuss next steps.
The Support Team were of great help
Hi ClickOrchid,
Thank you for taking the time to share your feedback. We’re glad to hear that our Support Team was able to help you.
If there’s anything we can do to improve your experience with Easy Ads, please don’t hesitate to reach out. We’re here to assist you.
Best regards,
The Easy Ads Support Team
i m just installed
nice
my experience was very bad but the easyaid support team helped me a lot' especially ouissal she is very proffesional i'm very glad and thankfull to her
