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Iam Spend $200 But he not work no sell no checkout no add to cart
Hi Xplexa,
Thanks for taking the time to review Easy Ads.
We are sorry to learn that you have spent $200 without getting checkouts or add to cart.
This case is unusual, and we would love to investigate what happened here exactly.
Kindly reply to the email we sent to you so we can help you get your money back and more.
Best,
Maria Chanaoui
Marketing & Communication Manager
Without a doubt in my mind the worst support from an shopify app. It´s the second time around i try this app. Since they had a lifetime offer i thougt why not? But that was a huge waste.
Hi Maria Chan,
Thank you for your prompt response.
I want to emphasize that my Shopify store was meticulously designed by top-ranking Shopify experts with extensive experience in conversion optimization. I'd be more than willing to share the names of the partners and designers involved to attest to the credibility of the design.
Additionally, my product catalog consists of over 2000 authentic items with proven market appeal. While I understand the importance of a well-optimized store and product selection, I've chosen to explore other solutions.
Currently, I am using a different application that has seamlessly addressed the glitches I encountered on the ads manager. The results have been outstanding, with significant conversions. I value the insights provided by your team but felt compelled to share my experience for transparency.
Thank you for your understanding, and I wish you the best in your endeavors. My feedback is offered genuinely, and I appreciate the opportunity to share my perspective.
Best regards,
Hi EUROPEAN HOUSE HOLD,
Thank you for reviewing Easy Ads for Facebook Ads.
Kindly note that getting sales depends on:
- If your store has clear branding, is designed for conversions, and has good copy.
- If your product has a proven market fit with the audiences you'll target via ads.
To know if you fit these requirements, you are prompted to ask for feedback after launching a campaign.
Users who have these prerequisites generate sales within the first 7 days of having the app installed.
Simply launching an ad does not mean you will automatically get sales.
Regarding support, kindly note that we do not provide 24/7 live chat support, we provide live chat support 9-5 Mon-Fri as mentioned on our website and this page.
Also, please note that since you opened more than 5 separate support requests, we can see that you have not read all the replies sent to you.
Should you work on improving your website and especially your product selection, we'll be more than happy to restart an extended free trial for you.
Best,
Maria Chan
It didn't work for me. After testing and adjusting the ad settings no additional click or conversion occurred. It might work for someone but I don't think it worths any investment.
I set up the app once, but after receiving some spammy, persuasive emails from customer service, I caved and reinstalled it. During the second setup, the metrics seemed improved—higher impressions, decent CTR, yet it was just 0.56%, and it kept draining my budget without adding any real value. I'm starting to feel like I'm advertising on a fraud farm, with fake stats where clicks keep occurring, but GA4 tracking shows no conversion data, no traffic to my website. Easy ads are utterly irresponsible in user support. What a mistake to use them! I blew nearly 100 dollars on phony numbers. Don’t bother using it; you'll regret it if you do.
Dear Easy Ads Team,
I must emphasize the importance of sincerity in customer service; please do not provoke my displeasure. Firstly, I would like to reiterate that I have installed your application twice. During my first experience, I was deeply frustrated with the dismissive attitude in the response to my query. My question was regarding an issue with my funnel ads not being distributed in the order of Awareness, Consideration, Decision, Loyalty. Instead, after running for four days in the Awareness phase, it abruptly shifted to the Loyalty funnel.
Mrs. Milenni's response suggested that I should not worry as this was an obvious policy to optimize budget use, accompanied by a link to Facebook's Advantage+ policy. Was this genuinely helpful? What I needed to understand was the rationale behind a funnel that should naturally progress from Awareness to ultimately Loyalty, but instead jumps directly to Loyalty. It's almost comical to expect an audience just becoming familiar with my brand to suddenly exhibit loyalty without having purchased anything from my website.
For this second installation, I have spent nearly 1,000,000 VND (approximately $41.25), which now seems like a questionable investment.
Secondly, regarding the email spam issue, are you certain about sending only two emails? Would you like me to provide screenshots of my inbox showing four emails from Mrs. Maria? I reconsidered my stance out of sympathy for the tone of your emails and gave Easy Ads a second chance, only to be met with disappointing results, leading to its deletion.
Thirdly, when using GA4 for analytics, I noticed a complete absence of traffic from Facebook, which starkly contrasts with the data you double-checked. Please, spare me the humor.
Moreover, your lack of professionalism is profoundly disappointing. Discussing client budgeting, market presence, and international reach is a matter of utmost confidentiality. Your casual mention of these details is enough to question your professional integrity.
In conclusion, please avoid compelling me to escalate this matter through reviews in various forums.
Sincerely,
Albert
Hi Albertio-Houseware For Better Life,
Thank you for taking the time to review Easy Ads for Facebook Ads.
We are shocked by your review, especially since your very last message to our support team was:
"Thank you , I think it working"
Here are the answers to every point made in your review:
"after receiving some spammy, persuasive emails from customer service, I caved and reinstalled it."
You received exactly 2 emails asking why you uninstalled and offering an extended free trial. We send these emails to all customers who uninstall our app, to get feedback, improve the user experience, and give the user a chance to try the app again without worrying about a charge.
You may have coincidentally received promotional messages regarding our BFCM offer, these messages are sent to all users in case they want to secure a special promotion and are limited to the BFCM period only. You can easily opt out of receiving emails by unsubscribing.
"During the second setup, the metrics seemed improved—higher impressions, decent CTR, yet it was just 0.56%, and it kept draining my budget without adding any real value."
In your conversation with our support team, you expressed concern with budget distribution, to which our support agent replied and explained how the advertising budget works, mainly, that we use Advantage+Budget Optimization.
You did not, at any point, express dissatisfaction with your CTR or request feedback for your funnel. If you did, our support team would recommend that you pause your funnel, and suggest changes and improvements to your audience and ads.
Now, after checking your funnel data, it looks like you were targeting 18 countries, with an audience of 472,500,000 million people, with a low daily budget of 200,000 Vietnamese Dong or $8,25 USD.
Please note that the ideal audience size for such a budget is below 10 million. The reason behind this is when you're optimizing for conversions, you are bidding against other advertisers on the same audience, when you set a low budget and target a large audience, you are losing the ad auction resulting in low CTR.
"I'm starting to feel like I'm advertising on a fraud farm, with fake stats where clicks keep occurring, but GA4 tracking shows no conversion data, no traffic to my website. Easy ads are utterly irresponsible in user support. What a mistake to use them! I blew nearly 100 dollars on phony numbers. Don’t bother using it; you'll regret it if you do."
Kindly note that Easy Ads is a Meta Badged Ad Technology Partner, meaning, we use the same API as the Ads Manager itself. Anything created in Easy can be easily double-checked in the Ads Manager.
Also, kindly note that the Easy Ads dashboard reflects your Ads Manager dashboard, it is in fact, impossible for Easy Ads to show ANY data other than the one tracked by your Pixel and shown on your Ads Manager.
With that being said, we do recommend that you look into your Pixel/Dataset setup. It might be beneficial to troubleshoot your events as you'll encounter the same issues regardless of the platform you're using.
Our team of Meta Certified Media Buying Professionals would be more than happy to assist you with this.
Best Regards,
The Easy Ads Team
Péssimo, já gastei mais de R$ com anúncios e não consegui fazer se quer uma única conversão de vendas, eles prometem que em uma semana ajuda a converter vendas, mas os anúncios não convertem.
While the Easyads app has its merits when functioning properly, engaging with support has proven to be a challenging ordeal. Even after providing the necessary information, such as the account number, the team persistently seeks further personal data, requesting additional screenshots. The staff comes across as dismissive, adhering strictly to their scripts and demonstrating an unwillingness to provide assistance that requires creative problem-solving.
Hi Dealorama,
Thank you for trying Easy Ads for Facebook Ads, we're sorry you didn't like it.
Kindly note that asking for extra details, screenshots, domain, etc is necessary to better assist you.
This is a standard procedure you'll have with any support team, as that's how a support agent is able to identify a problem that may not show on our end.
The issue you reported was eventually fixed, thanks to the information you so kindly shared.
We're not sure what you're referring to exactly by "The staff comes across as dismissive, adhering strictly to their scripts and demonstrating an unwillingness to provide assistance that requires creative problem-solving." as the support agent was actively working with you to fix the issue you're facing, but we're more than happy to learn from any specific examples you have to offer.
Kindest Regards,
The Easy Ads Support Team
App stopped working after set up.
Hi beautyheed,
Thank you for reviewing Easy Ads.
We're sorry to learn that the ads stopped working after setup. Can you please reply to our email to provide us with details on this?
We'd like to get to the root cause and fix this for you.
Best,
Maria Chan
Horrible. Got zero results. Uninstalled the app and got charged a week later!!! There's no way to cancel the subscription on this scam app!!!
Hi Trendz Store,
Thank you for taking the time to review Easy Ads for Facebook Ads.
Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.
That said, you can easily reach out to support using the same interface you left this review, request a refund, and it'll b granted without issues.
Kindest Regards,
Maria
Me cobró habiéndolo desinstalado.