Omtaler (680)

Samlet vurdering
4,4
Antall per vurderingsnivå
  • 79 % av vurderingene er 5 stjerner
  • 5 % av vurderingene er 4 stjerner
  • 2 % av vurderingene er 3 stjerner
  • 2 % av vurderingene er 2 stjerner
  • 13 % av vurderingene er 1 stjerner
8. november 2023

This app does not work, I could not run my Ad campaign eben in a week, and nobody helped me

UA Gifts
Ukraina
6 dager bruker appen
Easy Ads svarte 10. november 2023

Hi UA Gifts,

Thank you for giving Easy Ads a try. We're sorry you did not enjoy using it.

After investigating this review, it looks like a support agent did indeed reply to all of your support inquiries, but because you opened multiple support tickets, you were unable to view the reply.

Kindly do not open more than one support ticket at a time and view your inbox for replies before deciding to contact support again.

Best,
Maria

10. november 2023

Poor Support. I tried connecting my facebook ad account but unfortunately it kept on picking another ad account in same admin.

When i tried to reach support, i was told to make a video and share and no remote support was provided.

VISMIT
India
3 dager bruker appen
Easy Ads svarte 13. november 2023

Dear VISMIT,

Thank you for choosing Easy Ads. We appreciate your feedback and apologize for any inconvenience you experienced.

Please note that Easy Ads is designed to display only the ad accounts your profile has access to. If you encounter any issues connecting your Facebook ad account, it's possible that the displayed ad accounts are the ones associated with your profile.

We understand the frustration you faced in seeking support. While we currently do not offer 24/7 remote desk support, we value your input and would like to help you resolve the issue. If you decide to give Easy Ads another try, we'd be happy to arrange further assistance to ensure a smoother experience for you.

Thank you for your patience and understanding.

Best regards,
Easy Ads Support

28. juni 2023

i install still app for 1 day and decided not to use it so i deleted it, they say free for 7 days but when i got my monthly bill i say a charge from "easy ads".

neatfreaks wholesale
USA
19 dager bruker appen
Easy Ads svarte 29. juni 2023

Hi Neatfreaks,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Kindly note that Shopify handles billing for all third party developers like us, we do not have any access whatsoever to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.

With that being said, we couldn't find any message or email received from you inquiring about this or requesting a refund. Kindly reply to the email that was sent to the email address associated with your account so that we can resolve this for you.

Kindest Regards,
Maria

15. mai 2024

/njlfl/kjkdzs'/cx

Shopiky
India
Rundt 2 timer bruker appen
22. oktober 2023

I uninstalled and deactivated the application because i couldn't afford it at that moment yet it automatically charged me even though i dont have the application activated on my shopify store. Wouldn't recommend

Fashion Trends
Tyrkia
10 dager bruker appen
5. juli 2023

A garbage App !! they are telling you there's a free trial but actually there's no free trial Shopify will charge you once you click subscribe, how would I know that your app is worth paying or not without a free trial and clearness

HousePlex.net
Storbritannia
11 dager bruker appen
Easy Ads svarte 6. juli 2023

Hi HousePlex.net,

Thank you for trying Easy Ads for Facebook Ads.

After checking your install history, it looks like you never accepted the charge. Consecutively, no charge should have been added to your invoice.

We have reached out to Shopify Partner support to report this issue, as billing for third party apps is handled by Shopify.

Please rest assured that this issue will be resolved as it seems to be a bug in the Shopify billing system. We also attempted to reach out to you many times on the live chat on your website and via email without luck. Kindly reply to our email so we can work together and getting resolved as soon as possible with Shopify.

Kindest Regards,
Maria

18. desember 2023

Totally un-satisfied with the service and results.

AM AY Mega Store
Australia
24 dager bruker appen
Easy Ads svarte 19. desember 2023

Hi AM AY Mega Store,

Thank you for taking the time to review Easy Ads, we're sorry you did not enjoy it.

Can you please share with us some details on what you're not satisfied with? Thank you!

Looking forward to hearing back from you.

Best,
The Easy Ads Support Team

4. september 2023

I follow the steps and watch videos and I kept having errors. I spent 2hrs trying to get everything set. I reach out to the chat support and no one was available to chat with me. when I sent out the email, the message says someone would get back to me with no time frame. I would like for someone to reach at to me and help me on setting up or even schedule a meeting. other than that, I do not recommend this app.

www.changeinchrist.com
USA
1 dag bruker appen
Easy Ads svarte 6. september 2023

Hi www.changeinchrist.com!

Thank you for giving Easy Ads a try, we're sorry you did not like it.

Kindly note that our support team does not operate on a 24/7 schedule, we work a regular 9-5 Monday to Friday On UTC+1 timing (this is mentioned on our pricing plans on this same page), your last message was sent to us at 4 AM UTC+1 which our part-time support agent was kind to answer and provide you with guidance.

Also, please note that Easy Ads for Facebook Ads is a Meta Badged Meta Ad Technology Partner. This means that the app reflects your Business Manager setup, and if it's incorrect, you won't be able to proceed.

Please note that having your Business Manager set up correctly is a prerequisite to using the app; it is not a feature or a service that is included in your plan.

However, we do offer remote desk sessions to all users to help them with their setup and we'll be more than happy to do the same for you.

Please let us know if that's something you'd be interested in.

Best,
Maria
Easy Ads Expert Support

29. november 2023

App stopped working after set up.

beautyheed
Storbritannia
11 dager bruker appen
Easy Ads svarte 1. desember 2023

Hi beautyheed,

Thank you for reviewing Easy Ads.

We're sorry to learn that the ads stopped working after setup. Can you please reply to our email to provide us with details on this?

We'd like to get to the root cause and fix this for you.

Best,
Maria Chan

3. november 2023

Horrible. Got zero results. Uninstalled the app and got charged a week later!!! There's no way to cancel the subscription on this scam app!!!

Secret Styles Club
USA
Rundt 2 måneder bruker appen
Easy Ads svarte 5. november 2023

Hi Trendz Store,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.

That said, you can easily reach out to support using the same interface you left this review, request a refund, and it'll b granted without issues.

Kindest Regards,
Maria