Facebook Ads AI ‑ Easy Ads

Hi Cotton Decode,

Thank you for reviewing Easy Ads.

Can you please clarify what you mean by "Not working"? What is not working exactly?

Also, please note that all messages sent by you were replied to in a helpful and fast manner, so we don't know what you're referring to with "No customer support" as you have spoken with and received support from our customer support more than once.

We are looking forward to hearing back from you.

Best,
Maria Chan

Hej BestPrice,

Tack för att du gav Easy Ads ett försök.

Observera att du debiteras för dina tredjepartsappar av Shopify, vilket är anledningen till att din debitering läggs till en Shopify-faktura, inte en separat faktura.

Vi har ingen som helst tillgång till din faktureringsinformation eller möjlighet att debitera dig.

Vi svarade också på ditt e-postmeddelande samma dag, den 11 september 2023, exakt 4 timmar efter, och begärde att du skulle dela en skärmdump av fakturan. Du svarade inte på vårt e-postmeddelande.

Vi ser fram emot att höra från dig.

Bästa hälsningar,
Maria

Hi Justglambeauty,

This is Maria from the Easy Ads for Facebook Ads app.

As expressed in previous emails, kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you.

We attempted to approve a full refund from our end, but it failed due to an issue with Shopify's payment processor.

Please check your email inbox to learn more from the Shopify representative working on fixing this issue.

Please rest assured that you will be granted a full refund as soon as Shopify fixes this issue.

Best,
Maria

Hi 69lifestyle,

This is Yassir from the Easy Ads team.

I have noticed that you have left this review before contacting us. We're always more than happy to assist our users in finding success and we also provide a full refund whenever requested.

Kindly note that Shopify processes payments for all Shopify apps, and the app developer (us) has NO access to your payment information to charge you.

However, we understand how frustrating it can be to find an unexpected charge on your bill and that this review is a result of this frustration. That is why our support team is getting in touch with you through email right now. Please reply to our email so we can resolve this issue for you.

Rest assured that you will be granted a full refund if that's how you would like to move forward with this matter.

Best,
Yassir

Hi Neatfreaks,

Thank you for taking the time to review Easy Ads for Facebook Ads.

Kindly note that Shopify handles billing for all third party developers like us, we do not have any access whatsoever to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.

With that being said, we couldn't find any message or email received from you inquiring about this or requesting a refund. Kindly reply to the email that was sent to the email address associated with your account so that we can resolve this for you.

Kindest Regards,
Maria

Hi HousePlex.net,

Thank you for trying Easy Ads for Facebook Ads.

After checking your install history, it looks like you never accepted the charge. Consecutively, no charge should have been added to your invoice.

We have reached out to Shopify Partner support to report this issue, as billing for third party apps is handled by Shopify.

Please rest assured that this issue will be resolved as it seems to be a bug in the Shopify billing system. We also attempted to reach out to you many times on the live chat on your website and via email without luck. Kindly reply to our email so we can work together and getting resolved as soon as possible with Shopify.

Kindest Regards,
Maria

Hola Hogares,

Gracias por tomarte el tiempo de revisar la aplicación Easy Ads para Facebook.

La captura de pantalla que te enviamos por correo electrónico muestra tu historial de instalación. Instalaste la app el 9 de mayo y la desinstalaste el 19 de mayo, es decir, 10 días después. Nuestra prueba gratuita dura 7 días, así que es normal que te cobren después de que termine el periodo de prueba gratuito y aún tengas la app activada. También hemos confirmado que este es el caso con el soporte de Shopify Partner.

También nos hemos dado cuenta de que nunca te pusiste en contacto con nosotros a través de soporte para pedir ayuda o comentarios sobre tu tienda antes de publicar anuncios.

Hemos aprobado un reembolso completo para usted, por favor espere algún tiempo para que Shopify procese este reembolso. Para futuras referencias, si alguna vez tienes un problema con una aplicación de terceros, debes comunicárselo al desarrollador.

Si lo deseas, también estaremos encantados de ayudarte a validar tu tienda y productos para anuncios primero, configurar tu Business Manager después, y lanzar el embudo.

Sólo tiene que responder a nuestro correo electrónico.

Un saludo,
Maria

Hi RudeWick Candles,

Thank you for giving Easy Ads a try, we're sorry you did not like it.

Kindly note that the plan you signed up for has one funnel (campaign) with multiple funnel stages (ad sets), the funnel uses ABO, which means the budget is optimized by Meta; it decides which ad set it spends the budget on. It is normal for some ad sets to not spend initially as that is the purpose of ABO; better usage of your budget.

The CPC (Cost per click) is higher because the campaign optimizes for conversions, not traffic. Also, please note that the audience you choose to target plays a part in your CPC, so if you target a highly competitive market such as the US (Which is the target location you set), you will, of course, get a higher CPC since you are bidding against tens of thousands of other advertisers with higher budgets, targeting the same audience.

Our support team operates on a 9-5 Mon-Friday schedule, we do not offer 24/7 support at the moment. This is also mentioned in our pricing plans.

Please note that it is not a courtesy to include live chat support in all pricing plans, it is reserved for the highest plans starting at $99. However,f for Easy Ads, live chat support is available for all plans starting from $27.96.

Please don't hesitate to reach out to us if you have any other questions or if you need help.

Best,
Maria
Easy Ads Expert Support