Recenzje (680)
Zawęź
-
Według oceny
i set up the app and uninstal in exactly same day. and they dont want to credit apps me. that support is a dumbass people. No Recommend.
One of the worst service i received from this application. Only customer service doing good job.
Hi Luxuries products,
Thank you for giving Easy Ads a try, we're sorry you didn't like it.
Can you please clarify your review? We have tried hard to decipher your review and email with no luck.
Our support team can speak English, French, and Arabic.
Looking forward to hearing back from you.
Best,
Maria
Subject: Discrepancy in Total Spending and Meta Charges - Urgent Resolution Required
Dear EasyAds Support Team,
I hope this message finds you well. I am writing to bring to your attention a concerning issue I encountered while using your app and Meta's billing system. I have recently deleted the EasyAds app and turned off the campaign associated with my ad account, yet Meta continues to charge me an excessive amount.
According to the information displayed on your app, my total spending amounted to PKR 964/-. However, to my surprise, Meta charged my account a significantly higher sum of PKR 1,733/-. This discrepancy in billing has caused me great dissatisfaction and financial strain, especially considering that I had already taken steps to delete the app and deactivate the campaign.
I kindly request your immediate assistance in resolving this matter. It is essential for me to receive an explanation for the overcharged amount and to ensure that I am not billed any further. Additionally, I would appreciate a prompt refund for the excess charges I have already incurred.
I have chosen to use your platform with the expectation of fair and accurate billing, but this experience has left me with a negative impression. I trust that you will take this matter seriously and provide me with a satisfactory resolution.
Please acknowledge the receipt of this message and inform me of the steps you will take to rectify the situation. I can be reached at [your contact information] if further details or clarification are required.
Thank you for your immediate attention to this matter. I look forward to a swift resolution.
Yours sincerely,
Aamir
Hi Aamir,
Thank you for trying Easy Ads for Facebook ads.
Kindly note that the Easy Ads for Facebook Ads dashboard derives its data from your Ads Manager, meaning, the data displayed on your Easy Ads Dashboard cannot in any way have discrepancies, as it is derived directly from your Ads Manager. If there were any issues, the data will not show in the first place.
While checking your dashboards, please make sure that you are comparing the same time range.
Regarding the charge of 1733 PKR or $6 USD, your daily budget was set at 2000 PKR or $7 USD a day. As mentioned on the billing area of this same page, you are charged for your ad spend by Meta via the payment method associated with your account. Kindly reach out to Meta support to assist you in further understanding how its billing system works with the payment threshold you set up on your ad account.
Finally, we'd be more than happy to reverse any pending app charges to help alleviate your frustration. Kindly reply to our email with a screenshot of your Shopify bill.
Looking forward to hearing back from you.
Kindest Regards,
Maria
It's been 8 hours since launched, 7 hours since ad is active, their's no trafic from them on my site at all. It's all a scam. They just want to bill you. That's it.
Hi BucciLuxury,
Thank you for giving Easy Ads for Facebook Ads a try. We're sorry you didn't like it.
Kindly note that campaigns go through a review by Meta, which take anywhere from 5 minutes to 48 hours. After that, it's normal for your campaign to take some time to deliver.
Easy Ads for Facebook Ads is a Meta Badged Technology Partner, meaning, the campaign is launched through the official Meta API.
If your campaign does not deliver, it will not spend, so we're not quite sure how you concluded that it is a scam since you were not even charged for your ads in the first place.
There are also many reasons why your campaign may never deliver. You went ahead and added a review before our team had the chance to investigate what caused this.
Also, kindly note that you are charged by Shopify for your third-party apps, which is why the app's fee is added to your Shopify invoice and not a separate invoice. The app developer has no access to your billing information or the ability to charge you. However, we can approve a charge reversal or a refund for Shopify to process.
Please reply to our email with a screenshot of your bill so we can proceed with a charge reversal or refund depending on your case.
Best,
Maria
pls review this app is not work for me
Not working well and no customer support
Hi Cotton Decode,
Thank you for reviewing Easy Ads.
Can you please clarify what you mean by "Not working"? What is not working exactly?
Also, please note that all messages sent by you were replied to in a helpful and fast manner, so we don't know what you're referring to with "No customer support" as you have spoken with and received support from our customer support more than once.
We are looking forward to hearing back from you.
Best,
Maria Chan
this app will immediately withdraw money from you. NO TRIAL PERIOD, THESE ARE SCAMMERS!
carefully look at the date when the money will be withdrawn from you. they will do it right now.
Hi Allbright Kids,
Thank you for taking the time to review Easy Ads.
Kindly note that you are charged for your third party apps by Shopify, which why your charge is added to a Shopify bill, not a separate bill. We do not have any access whatsoever to your billing information or the ability to charge you. If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal.
We’re looking forward to hearing back from you.
Best,
Maria
THE APP PROMISES A 10 DAYS FREE TRAIL, HOWEVER YOU'RE CHARGED DIRECTLY NO TRAIL IS GIVEN TO YOU
Hi Drips Club,
Thank you for taking the time to review Easy Ads.
Kindly note that you are charged for your third-party apps by Shopify, which is why your charge is added to a Shopify bill, not a separate bill.
We do not have any access whatsoever to your billing information or the ability to charge you.
If you reached out to us before leaving your review, you’ll learn that we grant charge reversals and approve refunds without issues. Kindly reply to our email sharing a screenshot of your bill so we can proceed with the charge reversal.
We’re looking forward to hearing back from you.
Best,
Maria
I canceled my subscription and they still charged me.
Hi ThunderBolt,
Thank you for taking the time to review Easy Ads for Facebook Ads.
Kindly note that Shopify handles billing for all third-party developers like us, we do not have any access to your billing information or the ability to charge you. App developers can only approve a refund from their partner portal or issue app credits.
That said, we couldn't find any message or email from you inquiring about this or requesting a refund. Kindly reply to the email sent to the email address associated with your account so we can resolve this for you.
Kindest Regards,
Maria
Péssimo, já gastei mais de R$ com anúncios e não consegui fazer se quer uma única conversão de vendas, eles prometem que em uma semana ajuda a converter vendas, mas os anúncios não convertem.