IA ‑ Easy Ads for Facebook Ads

Hi Niu Skin Cosmetics,

Thank you for reaching out with your concerns. We understand how frustrating it can be to invest in a service and not see the expected results. We'd like to clarify that while Easy Ads provides tools to optimize Facebook Ads, the success of advertising campaigns also depends on various factors such as targeting, ad creatives, and market dynamics.

As you mentioned, our free trial period lasts for 7 days, after which Shopify begins charging for the app usage. It's possible that the billing cycle for Easy Ads overlapped with your decision to uninstall it on January 12th, resulting in the subsequent charge of $27.95 USD.

We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case.

If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please don't hesitate to let us know.

Thank you for bringing this matter to our attention, and we apologize for any inconvenience it may have caused.

Best regards,

Maria Chanaoui
Marketing & Communication Manager
Easy Ads

Hi The Baby Store,

Thank you for reaching out with your concerns. We understand how frustrating getting charged for a service you barely used can be.

For all of the third-party apps that you install via Shopify, please keep in mind that the developer does not have any access to your payment method; we don't see your billing information or control when you are charged.

This is why the app's fee is under a bill with Shopify, not us.

We want to assure you that we are more than willing to assist you in resolving this matter. Please reply to our email providing a screenshot of your bill so we can proceed with a refund or charge reversal depending on your case.

If there's anything else we can do to help or if you have additional feedback about your experience with Easy Ads, please let us know.

We apologize for the inconvenience this issue may have caused and we hope this issue in the future.

Best regards,

Maria Chanaoui
Marketing & Communication Manager
Easy Ads

Hi AuraKorean,

Thank you for taking the time to review the Easy Ads app.

I'm sorry you had an unpleasant experience with us.

Can you please share with us more details about this?

Looking forward to hearing back from you.

Best,
Maria Chanaoui
Marketing & Communication Manager

Hi Xplexa,

Thanks for taking the time to review Easy Ads.

We are sorry to learn that you have spent $200 without getting checkouts or add to cart.

This case is unusual, and we would love to investigate what happened here exactly.

Kindly reply to the email we sent to you so we can help you get your money back and more.

Best,
Maria Chanaoui
Marketing & Communication Manager

Hi beautyheed,

Thank you for reviewing Easy Ads.

We're sorry to learn that the ads stopped working after setup. Can you please reply to our email to provide us with details on this?

We'd like to get to the root cause and fix this for you.

Best,
Maria Chan

Hi Monde D'or,

Thanks for reviewing the Easy Ads app.

We're sorry you had an unsatisfactory experience while using the app.

Can you please provide us with more details on your ad spend and targeting?

We would love to assist you in making the best out of the Easy Ads app.

Looking forward to hearing back from you.

Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads

Hi Taxco,

Thanks for reviewing the Easy Ads app.

Can you please share with us which fee you found high exactly?

Looking forward to hearing from you.

Best,
The Easy Ads Team