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This apps is not good please don't use this they deduct 29 $ even i delete before trail end. so i don't recommend
Hi D PROMO,
Thanks for reviewing the Easy Ads for Facebook Ads.
Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it.
Kindly reach out to our support via support@easyadsapp.com to request a refund.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
Very bad my 2 year old meta account is restricted after this
They ask for reviews about customer support before getting results. I'm extremely disappointed with this app. Despite their claims that AI ads would generate sales, my experience has been entirely negative. I first tried the 7-day trial twice and saw no results. After two months, I decided to give it another shot and purchased their monthly paid package. They insisted that I needed to give the ads more time, but even after 7 days, there were still no results. They reviewed my funnel and ads, suggesting improvements to my website, but none of this made a difference. With their AI ads, I saw absolutely no benefit. This app has been a waste of both time and money.
Hi Raza Gems LLc,
Thank you for taking the time to review the Easy Ads app.
I'm sorry you had an unpleasant experience with us.
Our support team requests a review regarding your experience with customer support so far during your first interaction.
You can always update your review to reflect your experience.
Regarding not getting results, please note that launching ads does not automatically mean you'll get sales.
This is why our team goes through your website and funnel to make sure you have the best setup.
On the other hand, your website sells high ticket items that start at 800 USD. For any store owner with similar products, regardless of what marketing channel you use (ads, influencer marketing, etc) results will not happen overnight and your cost per acquisition (CPA) will naturally be higher than other advertisers.
We recommend you re-evaluate your marketing strategy to fit your target audience.
For example, some stores selling high ticket items remove the price from the page and run lead generation ads, in order to combat the high CPA problem and close more sales.
We'll be more than happy to discuss with you a custom marketing strategy via a one-on-one call.
Let me know if that works for you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Je tiens à exprimer ma profonde déception concernant l'application Easy Ads sur Shopify. À mon avis, c'est une arnaque complète. Les avis positifs que vous pouvez lire semblent complètement faux et trompeurs.
Le support client est particulièrement incompétent. Au lieu de fournir une assistance utile et adaptée, ils m'ont simplement conseillé de cibler le marché anglophone avec mes publicités, alors que mon site est exclusivement francophone. Cela montre une incompréhension totale de leur part des besoins spécifiques de leurs utilisateurs.
En termes de résultats, l'expérience a été désastreuse. J'ai dépensé 350 euros pour des campagnes publicitaires via cette application et n'ai généré que 4 commandes. Le retour sur investissement est inexistant et cette dépense n'a fait que creuser un trou dans mon budget marketing.
En résumé, je déconseille vivement l'utilisation de Easy Ads sur Shopify. L'application ne tient pas ses promesses et le support client est loin d'être à la hauteur. Économisez votre temps et votre argent, et cherchez des alternatives plus fiables pour vos campagnes publicitaires en ligne.
Bonjour Custonimo ,
Nous vous remercions sincèrement pour votre retour détaillé concernant votre expérience avec Easy Ads. Nous prenons très au sérieux vos commentaires et nous regrettons profondément que notre service n'ait pas répondu à vos attentes.
Concernant le support client, nous reconnaissons que la recommandation qui vous a été faite était inadaptée à votre situation. Nous allons immédiatement revoir nos procédures pour nous assurer que nos équipes prennent en compte les spécificités linguistiques et géographiques de chaque client.
Nous comprenons votre frustration face aux résultats obtenus. Les performances des campagnes publicitaires peuvent varier considérablement en fonction de nombreux facteurs. Nous aimerions examiner en détail votre cas pour comprendre ce qui n'a pas fonctionné et voir comment nous pourrions améliorer l'efficacité de vos futures campagnes.
Quant à l'authenticité des avis, il est important de noter que Shopify vérifie rigoureusement tous les avis avant leur publication sur l'App Store. Shopify s'assure que chaque avis provient d'un utilisateur réel de l'application. Si vous avez des doutes ou des questions concernant ce processus de vérification, nous vous encourageons à contacter directement Shopify pour obtenir plus d'informations.
Nous souhaiterions avoir l'opportunité de rectifier cette situation et de regagner votre confiance. Pourriez-vous nous contacter directement à support@easyadsapp.com afin que nous puissions discuter plus en détail de votre expérience et explorer des solutions potentielles ?
Encore une fois, nous vous présentons nos sincères excuses pour cette expérience décevante et nous espérons pouvoir travailler avec vous pour résoudre ces problèmes.
Cordialement,
L'équipe Easy Ads
it says it's running and it has been giving the same numbers for 5 days, no sales or even visits came through it so clearly it's not working, support is useless they are always offline. just don't use it guys, they are just marketing for their website but for me it was a waste of time.
Hi Zen Air AU,
Thanks for taking the time to review the Easy Ads app.
Kindly note that we have contacted you on day 2 with a screenshot of your campaign active and running.
2 days later, you uninstalled the app, which removed our access to your account and the ability to investigate what happened.
Please note that advertising campaigns, don't yield instant results, patience and communication is required in order to make your campaign a success.
We'd love to assist you in making the best of the Easy Ads app. Please refer to our last email sent you with more details on this.
Looking forward to hearing back from you.
Best,
The Easy Ads Customer Success Team
make add more then 10K and not getting 1K visitor and even one order in 25 days and 2 funel created.
Hi BeeTrendy,
Thank you for taking the time to review the Easy Ads app.
I'm sorry you had an unpleasant experience with us.
Kindly note that the Easy Ads campaign optimizes for sales, not website visits.
Your campaign spent a total of 10000 INR which is around 119 USD over 13 days.
This comes around 9 USD daily.
For the audience size you had, we recommend a minimum of 15 USD. You also had a healthy CTR, however, when website visitors reached your website, they left without purchasing.
We highly recommend you invest some of your time improving your onsite experience, product pages, and overall website. Utilizing the various resources online to learn about how ads work and their cost.
We'll be more than happy to guide through this.
Looking forward to hearing back from you.
Best,
Maria Chanaoui
Marketing & Communication Manager
Could someone please tell me what to do to get help really!! No Help Just test, Do they have people working.... So for me it a big 0 start...
Hi Stylish Ram,
Thank you for trying Easy Ads. I'm sorry you didn't love it.
We apologize for the inconvenience faced while attempting to contact our support team.
Can you please clarify to us what time you tried to contact our customer support?
Our team is available via the in-app chat and the email address published on our Shopify listing.
Our support team is here for you 6/7 except Sunday.
We're looking forward to hear from you and investigate what happened here exactly.
Kindest Regards,
Maria Chanaoui
Communication Manager
Overpriced, and scamy. They'll charge your randomly for transactions. I uninstalled and stopped using the app due to it being too expensive and not effective. Payed 27 dollars for 26 visits in my store. After paying the monthly fee (after the free 10 days) I stopped using it. Now I wake up with another fee from them, from a old AD campaign that magically is active again after being turned off. Don't know what type of company this is, I just don't want to be associated.
Hi Luminas Lamps,
Thanks for reviewing the Easy Ads for Facebook Ads.
Kindly note that for all of your Shopify apps, billing is 100% handled by Shopify; we don't have access to your billing information or the ability to charge you. If you have a charge all you have to do is reach out to us or to Shopify and we we'll gladly refund it.
Regarding the app not performing well, kindly provide us with more details as we need more information such as your daily budget, target location, and type of products selected in the campaign. $27 is not clear if it's the subscription fee or the budget you set for your ads.
Kindly reach out to our support via support@easyadsapp.com so we can investigate the campaign reactivating, as when you uninstall the app, you revoke our access to your advertising assets, the campaign should be automatically deleted so this must be a mistake.
Best,
Maria Chanaoui
Marketing & Communication Manager
Easy Ads for Facebook Ads
STAY AWAY of this app, you are better of following YT videos on how to use ads yourself. I installed it, but it's full of bugs!!! Even my son of 6 can code a better app. The positive reviews are probably been put there by themselves as I can't imagine someone would be happy with all these bugs in the app. And no it's not related to only my installation/theme/account, it's just common sense.
I'm serious about this and an honest review. You can contact me if you want to know more, but here's my view :
Their support is active, but doesn't have a clue what to solve. They continously want screenshots and/or Google meetings. Just to keep you busy.
1. It always selects all products from your catalogue. Filter from tags isn't working. Only when you edit the advertisement for a 2nd time...
2. Everywhere you see from time to time "Network error" or other messages popping up. According to support you can ignore those, doesn't affect anything :/
3. The image styling first didn't work, you can style a product image with fancy things, but same thing here, it doesn't save your changes.
Then they fixed it. But now it does work, but as soon as you edit it into something else....it again doesn't save it.
4. Sometimes with generating AI messages, it shows a server error, it does continue, but it can't be good.
5. I noticed a huge amount of incoming spam chats on Facebook and Instagram. Not 100% sure if it's related to this app, but I didn't had this before, so I guess something with data is been shared.
6. They keep sending double emails, not possible to unsubscribe and they don't reply to your emails to unsubscribe. Busy for 3 weeks to get me of their mailing
Hi Styleprints,
Thanks for reviewing the Easy Ads app.
We apologize for the issues you've experienced with our app.
Kindly note that Easy Ads is a Badged Meta Ad Technology Partner, which means it uses the same API as the Ads Manager.
Errors on the app reflect the errors you'll get on your Ads Manager if you tried to create the app yourself from the Ads Manager.
Also, please note that you tried the app during an API deprecation, we could not reproduce the bugs mentioned in your review at this time.
Reviews on the app store are verified by Shopify themselves, you may contact Shopify regarding any suspicion regarding reviews.
Your feedback is invaluable, and we’re committed to addressing these problems.
Could you please reach out to our support team directly so we can work on resolving these specific issues for you?
Thank you for your patience and understanding.
The Easy Ads Customer Support Team
facebook blocked my account because of this app
Hi Flux,
Thank you for taking the time to review Easy Ads.
Kindly note that Easy Ads is a Badged Meta Ad Technology Partner, meaning; we use the same API as the Ads Manager.
It is technically impossible for your account to get blocked using our app, or any app that is a Meta partner.
Moreover, ad account get disabled because they violate Meta's policies, or because they're recently created and haven't been identity confirmed yet.
We recommend reaching out to us for more details on how to recover your account and the next steps to take.
Looking forward to hearing from you.
Best,
Maria Chanaoui
Communication Manager @ Easy Ads